DebuggingyourCommunicationfor moreSuccess &Efficiencyin

(Biz)DevOpsSabine

sabine@getNext-IT.com@SabineBendixen

@getNextIT

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Wojcieszak

About me

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ChiefConsultantatgetNext IT

- consulting &training- communication- culture- leadership- change

- Author- Speaker- OrganizerDevOpsDays Kiel

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Aquestionof mindset

Half-full or half-empty?

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DevO

ps Wallof ConfusionBiz

SituationinDevOps

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Differentstakeholders

Differentbehavior

DifferentGoals

MoredifferentStakeholders

MultipleBehavior

Lotsof Goals

&Biz

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Whois the Biz?

Whe

reisWaldo

?

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Imagine...

Devvs.

Marketing

???

HeadofMarketing

Headof SalesDev

Goodquestion!

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Faster,better...

...continuous!

Goalso

f(Biz)De

vOps

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TIME...

...is the limiting factor!

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Dont waste it!

Avoida

blemistakes

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Solution?

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ATool?

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MoreTools?

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DifferentTools?

Butwhat if...

(Biz)DevOps &Communication!

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Communication=

Devs

Ops /Biz

Theindividual

=ToolOrganization

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QualityoverQuantity

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Peter Drucker

Themostimportant thingincommunication

is hearingwhat isnt said!

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We cannot notcommunicate!

PaulWatzlawick,5Axiomes

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Misu

nderstan

ding

is...

...everywhere

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...EXPENSIVE!

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MastersofCommunication!

?

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MasterofDesaster

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Webof Patterns&Behavior!Thx to Greta!

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They love to communicate!

Behavior can be changed!

Thetech industry attractsintroverts!

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...very basic stuff!

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7%

38%

55%

Impactof Words

Impactof Voice

Impactof BodyLanguage

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Theinconsistent message

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What happens withthe message?

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Commun

icationCircle

by SabineBernecker-Bendixen2015

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Actionrequired!

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ChangeyourMindset!

Communicationmakes the Difference!

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Learn &Improve!

Think!

Ask for Help!

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Listenwith allyourSenses!

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TheTruth aboutMultitasking:

JustaFantasy!

Torianne DeMaria Barrypersonalkanban.comLKCEMunich 2015

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Attitud

e

IamokayYou are okay!

ThomasA.Harris/Transactional Analysis

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Pointo

fView

Empathy

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Ask for Feedback!

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Context matters!

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EmailPhonecallFaceto face

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Appreciation!

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Responsiblity!

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Mee

tings&

distrib

uted

team

s

Thx to wobe-systemsGmbH

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Commitment

over

ConsensusCompromises

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Ope

nCo

mmun

ication

How

&honestare you and your team?

Areyou ready for

NESS

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Open&honestcommunication

Hell?

NewOpportunities?

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Get rid off...

TeamCultureof

TRUST

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Nonviolent Communication

MarshallRosenberg

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AI Appreciative Inquiry

OpenSource by DavidCooperrider

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Take-aways

START!

It is never too late &never too early!

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SpecialThanks to:- Greta

- wobe-systems

- pexels.com

&YOU

@SabineBendixen @getNextIT