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PURPOSE Its relevance, meaning and the opportunity it presents us Ian Rumsby, Weber Shandwick Asia Pacific

The relationship between ‘brand purpose’ and ‘brand communication’

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Ian Rumsby's presentation at the ICCO Summit 2014 in New Delhi

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  • 1. PURPOSE Its relevance, meaning and the opportunity it presents us Ian Rumsby, Weber Shandwick Asia Pacific

2. If youre still seeing our business essentially as a giant factory producing outputs, instead of a system that creates real, positive, human outcomes, - youre still stuck in the industrial age, while the rest of the world, especially our customers, are beginning to take a quantum leap into a human age an era where a life meaningfully well lived is what really counts. Umair Haque, Havas Media Labs 3. Purpose A clear purpose provides an organisationfrom any industry and of any sizewith the connective thread that aligns all operations and audiences; the heart and soul to connect more meaningfully with the people that matter; and an essential foundation for planning and decision- making. 4. WHY THE NOISE AND WHY NOW? Five Things that are Creating the Ripple 5. We have to do more work that matters. Its not just more, its more good. Wendy Clark Coca-Cola Global Marketing Chief 6. Over the past three decades we have drifted from having a market economy to becoming market societies. Michael Sandel, Political Philosopher Market Societies 7. Market Expectation People are now more aware of the origin of a product and the ethics used behind producing that product. Consumers expect goods to be made properly and issues such as where a product is made and whether or not it is fair trade are now more important than ever. Imogen Fowler, Hogan Lovells *FutureBrand, Made In .. 8. By 2030, 60% of the worlds population will live in cities. Urbanisation 9. Talent Expectation Millennials work more closely together, leverage right and left brain skills, ask the right questions and take risks previous generations resisted. They truly want to change the worlds and use technology to do so. Mike Marasco Northwestern Universitys Nuvention Initiative 10. Greater trust means that your stories need to be grounded in your beliefs as much as your products Brand differentiation Utility and Significance 11. WHATS THE IMPACT? The Motivations Behind a Renewed Interest in Purpose 12. infrastructure Why we do itHow we do it What we do Who we are What we have skills and approach purpose-driven products & services talent & attitude Companies and brands are shifting from What to Why Brand DifferentiationTangible/Rational Intangible/Emotional 13. WHAT POINT OF DIFFERENCE MARKET-DRIVEN COMPETITIVE EMPLOYEES CONSUMERS COMMUNICATIONS ADS SOCIAL RESPONSIBILITY LOYALTY TRANSACTIONAL LEADERSHIP NEXT QUARTER WHY POINT OF VIEW ETHOS-DRIVEN DISTINCTIVE MISSIONARIES ADVOCATES COMMUNITIES ACTIONS SOCIAL OPPORTUNITY LOVE TRANSFORMATIONAL LEADERSHIP NEXT QUARTER CENTURY A Brand A Stand Theres a Mindset Shift Too 14. 16 Jim Stengel Former CMO, P&G Author of Grow: How Ideals Power Growth and Profit at the Worlds Greatest Companies. More profitable. 15. Walmart We save people money so they can live better. Increases sales Motivates workforce More valuable brand 16. Tesla Accelerating the worlds transition to electric mobility Provokes innovation and delivers meaningful social impact. 17. Builds a strong emotional connection Redefines the category Delivers sustainable value Makes peoples lives betterCreates engaging experiences at every touch-point Has a compelling vision of the future WANTS TODAY NEEDS TOMORROW Purpose-led brands have to balance: 18. Our 100% pure smoothies . No added sugar. No concentrates. No funny business. Innocent Tasty or healthy? 19. Context & Culture Connection Points Category & Competition Content & Capabilities Offer Behaviours Why youre here Culture Building a purpose-led organisation 20. There are three distinct types of purpose. Determining whether an organisation is moral, institutional or value based is important. 21. The purpose triangle WORLD (Moral) PERSONAL (Values) INDUSTRY (Institutional) To make the world a better place. They sell the cause, envision utopia, and take the high road. Then invite people to join a movement To better your personal life with positive emotions and experiences. To better the industry, find a failure to be corrected. Create positive outcomes through rethinking internal norms. 22. 24 With every product you purchase, Toms will help a person in need. One for One. World (moral) purpose 23. 25 Making everyone an athlete World (moral) purpose 24. 26 To be the earth's most customer centric company. INDUSTRY (INSTITUTIONAL) PURPOSEIndustry (institutional) purpose To be the earths most customer centric company. 25. 27 The highest standards of corporate behaviour towards everyone we work with, the communities we touch, and the environment on which we have an impact. Industry (institutional) purpose 26. To create sheer driving pleasure. Personal (values) purpose 27. 29 We strive to refresh the world, inspire moments of optimism and happiness, create value and make a difference. Personal (values) purpose 28. THE RULES OF PURPOSE-LED COMPANIES Behaviours, Personality and Commitment 29. Authenticity Purpose can not be invented for commercial gain. Its not a stakeholder engagement tool. Its a sustained business imperative. 1. 30. Simplicity Clear, crisp and articulate. The more words, the less it resonates. 2. 31. Visible Purpose must be evidence-based. Show progress. 3. 32. Next Generation Hothouse | March 2014 | FutureBrand 2014 36 33. The Anchor-Point Use it as the basis of every story you tell. Decision making is an emotionally driven process. 4. 34. EMBRACING PURPOSE Implications and opportunities for the PR industry 35. Thank you.