Bron Afon

Performance Report

to 30th June 2013

1

Corporate Plan Priority

1 - SUSTAINABLE BUSINESS

Ensuring Bron Afon is a sustainable business

2

The total amount of rent loss due to lettable units of permanent accommodation being empty as a percentage of the total rent debit for the financial year

3

1 - SUSTAINABLE BUSINESS

We have changed the Housemark group we compare this data to, to the LSVT group with a stock size between 5,000 and 10,000 and backdated the data to reflect this.

Bron Afon

Housemark - Upper Quartile

Housemark - Lower Quartile

0.00

0.20

0.40

0.60

0.80

1.00

1.20

1.40

1.60

1.80

2.00

Apr -Jun

2009

Jul -Sep2009

Oct -Dec2009

Jan -Mar2010

Apr -Jun

2010

Jul -Sep2010

Oct -Dec2010

Jan -Mar2011

Apr -Jun

2011

Jul -Sep2011

Oct -Dec2011

Jan -Mar2012

Apr -Jun

2012

Jul -Sep2012

Oct -Dec2013

Jan -Mar2013

Apr -Jun

2013

Per

cent

age

Voids Update – showing the number of decants

          

4

1 - SUSTAINABLE BUSINESS

0

20

40

60

80

100

120

140

160

Voids

Decants

Voids minus decants

Average number of Calendar days taken to Let units

5

1 - SUSTAINABLE BUSINESS

0

20

40

60

80

100

120

140

Apr-Jun

2009

Jul -Sep2009

Oct –Dec 2009

Jan-Mar2010

Apr-Jun

2010

Jul -Sep2010

Oct -Dec2010

Jan -Mar2011

Apr-Jun

2011

Jul -Sep2011

Oct -Dec2011

Jan -Mar2012

Apr -Jun

2012

Jul -Sep2012

Oct -Dec2012

Jan -Mar2013

Apr -Jun

2013

Avg Letting time

Yearly Average

Tenancy Ending in First 12 Months

6

1 - SUSTAINABLE BUSINESS

0

5

10

15

20

25

30

35

40

Oct -Dec2008

Jan -Mar2009

Apr -Jun

2009

Jul -Sep2009

Oct -Dec2009

Jan -Mar2010

Apr -Jun

2010

Jul -Sep2010

Oct -Dec2010

Jan -Mar2011

Apr -Jun

2011

Jul -Sep2011

Oct -Dec2011

Jan -Mar2012

Apr -Jun

2012

Jul -Sep2012

Oct -Dec2012

Jan -Mar2013

Apr -Jun

2013

Evictions & Possession Orders

7

1 - SUSTAINABLE BUSINESS

0

20

40

60

80

100

120

140

Oct -Dec2008

Jan -Mar2009

Apr -Jun

2009

Jul -Sep2009

Oct -Dec2009

Jan -Mar2010

Apr -Jun

2010

Jul -Sep2010

Oct -Dec2010

Jan -Mar2011

Apr -Jun

2011

Jul -Sep2011

Oct -Dec2011

Jan -Mar2012

Apr -Jun

2012

Jul -Sep2012

Oct -Dec2012

Jan -Mar2013

Apr -Jun

2013

Evictions for Rent Arrears

Possession Orders Granted

Warrants, Grants and Suspended Possession Ordersfor ASB

Supported Living Outcomes

8

1 - SUSTAINABLE BUSINESS

SP1 – Feeling Safe

SP2 – Contributing to the safety and well-being of themselves and others

SP3- Managing Accommodation

SP4- Managing Relationships

SP5 – Feeling part of the community

SP6-Managing Money

SP7- Engaging in education/learning

SP8-Engaged in employment/voluntary work

SP9-Physically healthy

SP10-Mentally healthy

SP11-Leading a healthy and active lifestyle.

Total number of new lettings

9

1 - SUSTAINABLE BUSINESS

0

50

100

150

200

250

Apr-Jun

2009

Jul -Sep2009

Oct –Dec 2009

Jan-Mar2010

Apr-Jun

2010

Jul -Sep2010

Oct -Dec2010

Jan -Mar2011

Apr-Jun

2011

Jul -Sep2011

Oct -Dec2011

Jan -Mar2012

Apr -Jun

2012

Jul -Sep2012

Oct -Dec2012

Jan -Mar2013

Apr -Jun

2013

New Lettings

Yearly Avg.

Current rent arrears as a percentage of rent due – permanent accommodation

10

1 - SUSTAINABLE BUSINESS

We have changed the Housemark group we compare this data to, to the LSVT group with a stock size between 5,000 and 10,000 and backdated the data to reflect this.

Bron Afon

Housemark - Upper Quartile

Housemark - Median

Housemark - Lower Quartile

DWP

Non DWP

0.00

0.50

1.00

1.50

2.00

2.50

3.00

3.50

4.00

4.50

5.00

Jan -Mar2009

Apr -Jun

2009

Jul -Sep2009

Oct -Dec2009

Jan -Mar2010

Apr -Jun

2010

Jul -Sep2010

Oct -Dec2010

Jan -Mar2011

Apr -Jun

2011

Jul -Sep2011

Oct -Dec2011

Jan -Mar2012

Apr -Jun

2012

Jul -Sep2012

Oct -Dec2013

Jan -Mar2013

Apr -Jun

2013

Pe

rce

nta

ge

The total amount of rent arrears owed by former tenants as a percentage of total rent collectable for the financial year

11

1 - SUSTAINABLE BUSINESS

We have changed the Housemark group we compare this data to, to the LSVT group with a stock size between 5,000 and 10,000 and backdated the data to reflect this.The KPI in this Housemark group started in Q1 2010-11.

Bron Afon

Housemark - Upper Quartile

Housemark - Median

Housemark - Lower Quartile

0.00

0.50

1.00

1.50

2.00

2.50

3.00

3.50

Jan -Mar2009

Apr -Jun

2009

Jul -Sep2009

Oct -Dec2009

Jan -Mar2010

Apr -Jun

2010

Jul -Sep2010

Oct -Dec2010

Jan -Mar2011

Apr -Jun

2011

Jul -Sep2011

Oct -Dec2011

Jan -Mar2012

Apr -Jun

2012

Jul -Sep2012

Oct -Dec2013

Jan -Mar2013

Apr -Jun

2013

Pe

rce

nta

ge

Leaseholder service charge recovery 2012 – 2013(cumulative chart)

12

1 - SUSTAINABLE BUSINESS

0

50,000

100,000

150,000

200,000

250,000

300,000

Apr - Jun Apr - Sep Apr - Dec Apr - Mar

Charges

Payments

Gross Rent Arrears

13

1 - SUSTAINABLE BUSINESS

£0

£200,000

£400,000

£600,000

£800,000

£1,000,000

£1,200,000

£1,400,000

2013/14 2012/13 2011/12

2010/11 2009/10 2008/9

Former Tenant Arrears

14

1 - SUSTAINABLE BUSINESS

£0

£50,000

£100,000

£150,000

£200,000

£250,000

£300,000

£350,000

£400,000

£450,000

£500,000 2013/14 2012/13 2011/12

2010/11 2009/10 2008/9

Loan Drawdown (cumulative figures per financial year)

          

15

1 - SUSTAINABLE BUSINESS

£0

£5,000,000

£10,000,000

£15,000,000

£20,000,000

£25,000,000

£30,000,000

£35,000,000

Jan -Mar2009

Apr -Jun

2009

Jul –Sep 2009

Oct –Dec 2009

Jan -Mar2010

Apr -Jun

2010

Jul -Sep2010

Oct –Dec 2010

Jan-Mar2011

Apr -Jun

2011

Jul -Sep2011

Oct -Dec2011

Jan -Mar2012

Apr -Jun

2012

Jul -Sep2012

Oct –Dec 2012

Jan -Mar2013

Apr -Jun

2013

Average cost of repairs per unit of stock (from April 2009)

16

1 - SUSTAINABLE BUSINESS

£0

£100

£200

£300

£400

£500

£600

£700

Apr

-09

Jun-

09

Aug

-09

Oct

-09

Dec

-09

Feb

-10

Apr

-10

Jun-

10

Aug

-10

Oct

-10

Dec

-10

Feb

-11

Apr

-11

Jun-

11

Aug

-11

Oct

-11

Dec

-11

Feb

-12

Apr

-12

Jun-

12

Aug

-12

Oct

-12

Dec

-12

Feb

-13

Apr

-13

Jun-

13

Actual Average Cost perUnit of Stock

Average Budget per unitof Stock

Staff Turnover

17

1 - SUSTAINABLE BUSINESS

0

5

10

15

20

25

30

35

40

Oct-Dec2008

Jan -Mar2009

Apr -Jun

2009

Jul -Sep2009

Oct -Dec2009

Jan -Mar2010

Apr -Jun

2010

Jul -Sep2010

Oct -Dec2010

Jan-Mar2011

Apr -Jun

2011

Jul -Sep2011

Oct -Dec2011

Jan -Mar2012

Apr -Jun

2012

Jul -Sep2012

Oct -Dec2012

Jan -Mar2013

Apr -Jun

2013

Retired Ill Health

Retired – Other

Left for Other Work

Internal Promotion

Average Percentage of Staff Days Lost Due to Sickness

18

1 - SUSTAINABLE BUSINESS

0%

1%

2%

3%

4%

5%

6%

7%

8%

Oct -Dec2008

Jan -Mar2009

Apr -Jun

2009

Jul -Sep2009

Oct -Dec2009

Jan -Mar2010

Apr -Jun

2010

Jul -Sep2010

Oct -Dec2010

Jan -Mar2011

Apr -Jun

2011

Jul -Sep2011

Oct -Dec2011

Jan -Mar2012

Apr -Jun

2012

Jul -Sep2012

Oct -Dec2012

Jan -Mar2013

Apr -Jun

2013

Grievances

19

1 - SUSTAINABLE BUSINESS

1 0 0 0 1 3 4 3 2 1 0 2 2

Jan - Mar 2013

Apr - Jun 2013

Oct - Dec 2011

Jan - Mar 2012

Apr - Jun 2012

Jul - Sep 2012

Oct - Dec 2012

Jul- Sep 2010

Oct- Dec 2010

Jan- Mar 2011

Apr- Jun 2011

Jul - Sep 2011

Apr- Jun 2010

Total Number of Accidents/Incidents by Category

20

Those highlighted in red have increased since the previous quarter, those in green have decreased.

1 - SUSTAINABLE BUSINESS

Total Riddor incidents 15 7 5 5 0 1 4 1 2 1House fires 0 2 2 2 4 3 1 4 4 0Driving incidents 12 10 6 8 7 6 7 6 8 2Verbal abuse 0 5 7 1 1 3 1 3 2 -1

Assault (including verbal assult) 1 0 0 0 0 2 1 0 0 0

Dog/Animal incidents 2 3 2 1 0 1 0 0 0 0

Slips trips staff 3 5 4 3 0 2 1 3 1 -2

Apr - Jun 2012-13

Jul - Sep 2012-13

Oct - Dec 2012-13

Difference from the previous

Apr - Jun 2011-12

July-Sep 2011-12

Oct -Dec 2011-12

Jan -Mar 2011-12

Jan - Mar 2012-13

Apr - Jun 2013-14

Corporate Plan Priority

2 - EXISTING COMMITMENTS

Meeting our existing commitments

21

Internal Improvements

          

22

2 - EXISTING COMMITMENTS

7175

7145

0

1000

2000

3000

4000

5000

6000

7000

8000

9000

Nu

mb

er o

f P

rop

erti

es

Agreed Target

ActualCompletions

Total Cost of Adaptations compared to Budget – £2 Million Budget (cumulative per financial year)

23

2 - EXISTING COMMITMENTS

£0£200,000£400,000£600,000£800,000

£1,000,000£1,200,000£1,400,000£1,600,000£1,800,000£2,000,000

Corporate Plan Priority

3 - EXCELLENT STANDARDS

Doing what we do already to a higher standard

24

Number of Column Inches of Press Coverage – Positive & Negative

25

3 - EXCELLENT STANDARDS

0

200

400

600

800

1000

1200

1400 Positive Negative

Complaints

26

3 - EXCELLENT STANDARDS

0

10

20

30

40

50

60

70 Complaints Stage 1 Complaints Stage 2

Compliments

27

3 - EXCELLENT STANDARDS

020406080

100120140160180

Satisfaction of Tenants at 4 Weekly Visits - What do you think of the accommodation you’ve moved into

• 43, 4 weekly visits have been made to tenants with new tenancies.

28

With 10 no responses

3 - EXCELLENT STANDARDS

0

2

4

6

8

10

12

14

16

18

Excellent Good Fair Poor Very poor

Satisfaction of Tenants at 4 Weekly Visits - What did you think of the services you have received from Bron Afon

29

With 11 no responses

3 - EXCELLENT STANDARDS

• 43, 4 weekly visits have been made to tenants with new tenancies.

0

2

4

6

8

10

12

14

16

18

Excellent Good Fair Poor Very poor

Satisfaction of Tenants at 4 Weekly Visits - How have Bron Afon dealt with you since becoming a tenant

30

With 12 no responses

3 - EXCELLENT STANDARDS

• 43, 4 weekly visits have been made to tenants with new tenancies.

0

2

4

6

8

10

12

14

16

18

Excellent Good Fair Poor Very poor

Percentage of Abandoned Calls

31

3 - EXCELLENT STANDARDS

0

5

10

15

20

25

30

35

40

Oct-Dec2008

Jan -Mar2009

Apr -Jun

2009

Jul -Sep2009

Oct -Dec2009

Jan -Mar2010

Apr -Jun

2010

Jul -Sep2010

Oct -Dec2010

Jan-Mar2011

Apr -Jun

2011

Jul -Sep2011

Oct -Dec2011

Jan -Mar2012

Apr -Jun

2012

Jul -Sep2012

Oct -Dec2012

Jan -Mar2013

Apr-Jun

2013

Repairs

Improvements

Housing General

Information Average

Satisfaction Levels on Improvements (based on percentages)

32

3 - EXCELLENT STANDARDS

0%

10%

20%

30%

40%

50%

60%

70%

80%Excellent Very Good Satisfactory Poor

Responsive Repairs – Average end to end time of repairs (in days)

33

3 - EXCELLENT STANDARDS

The Housemark group we compare this data to, is the LSVT group with a stock size between 5,000 and 10,000 and backdated the data to reflect this.

Bron Afon

Cumulative Average

Housemark - Upper Quartile

Housemark - Lower Quartile

0

5

10

15

20

25

Oct -Dec2009

Jan –Mar 2010

Apr –Jun

2010

Jul –Sep 2010

Oct -Dec2010

Jan -Mar2011

Apr -Jun

2011

Jul -Sep2011

Oct -Dec2011

Jan -Mar2012

Apr -Jun

2012

Jul -Sep2012

Oct -Dec2012

Jan -Mar2013

Apr -Jun

2013

Responsive Repairs – Overall tenant satisfaction level

34

3 - EXCELLENT STANDARDS

The Housemark group we compare this data to, is the LSVT group with a stock size between 5,000 and 10,000 and backdated the data to reflect this. In this group the KPI only started in Apr 2012.

Bron Afon

Cumulative AverageHousemark - Upper

Quartile

Housemark - Lower Quartile

86%

88%

90%

92%

94%

96%

98%

100%

Oct -Dec2009

Jan –Mar 2010

Apr –Jun

2010

Jul –Sep 2010

Oct -Dec2010

Jan -Mar2011

Apr -Jun

2011

Jul -Sep2011

Oct -Dec2011

Jan -Mar2012

Apr -Jun

2012

Jul -Sep2012

Oct -Dec2012

Jan -Mar2013

Apr -Jun

2013

Responsive Repairs – Percentage of jobs fixed first time

35

3 - EXCELLENT STANDARDS

The Housemark group we compare this data to, is the LSVT group with a stock size between 5,000 and 10,000 and backdated the data to reflect this. In this group the KPI only started in Apr 2012.

Bron Afon

Cumulative Average

Housemark - Median

Housemark - Lower Quartile

75%

80%

85%

90%

95%

100%

Apr –Jun

2010

Jul –Sep 2010

Oct -Dec2010

Jan -Mar2011

Apr -Jun

2011

Jul -Sep2011

Oct -Dec2011

Jan -Mar2012

Apr -Jun

2012

Jul -Sep2012

Oct -Dec2012

Jan -Mar2013

Apr -Jun

2013

Responsive Repairs – Percentage of jobs fixed within 30 days

36

3 - EXCELLENT STANDARDS

The Housemark group we compare this data to, is the LSVT group with a stock size between 5,000 and 10,000 and backdated the data to reflect this.

Bron Afon

Cumulative Average

Cumulative Average

Housemark - Lower Quartile

60%

65%

70%

75%

80%

85%

90%

95%

100%

Oct -Dec2009

Jan –Mar 2010

Apr –Jun

2010

Jul –Sep 2010

Oct -Dec2010

Jan -Mar2011

Apr -Jun

2011

Jul -Sep2011

Oct -Dec2011

Jan -Mar2012

Apr -Jun

2012

Jul -Sep2012

Oct -Dec2012

Jan -Mar2013

Apr -Jun

2013

Gas Safety – No access to properties resulting in the inspection being done after the due date

37

3 - EXCELLENT STANDARDS

Note: 100% legal compliance

0

10

20

30

40

50

60

70

80

Apr -Jun

2009

Jul -Sep2009

Oct -Dec2009

Jan -Mar2010

Apr -Jun

2010

Jul -Sep2010

Oct -Dec2010

Jan -Mar2011

Apr -Jun

2011

Jul -Sep2011

Oct -Dec2011

Jan -Mar2012

Apr -Jun

2012

Jul -Sep2012

Oct -Dec2012

Jan -Mar2013

Apr -Jun

2013

Gas Safety – No access to properties shown by the length of time the inspection has passed the due date

38

3 - EXCELLENT STANDARDS

< 4 Weeks

4 to 8 Weeks

8 to 12 Weeks

Between 12 weeks and 100 days

Over 100 days

Total Non Valid LGSR

2 2 0 0 0 4

0

1

2

3

4

< 4Weeks

4 to 8Weeks

8 to 12Weeks

Between12 weeksand 100

days

Over 100days

Total NonValidLGSR

Gas Safety – No. of properties overdue a service by 3 months or more at the end of the Quarterly Period

39

3 - EXCELLENT STANDARDS

Apr - Jun 2010

Jul - Sep 2010

Oct - Dec 2010

Jan - Mar 2011

Apr - Jun 2011

Jul - Sep 2011

Oct - Dec 2011

Jan - Mar 2012

Apr - Jun 2012

Jul - Sep 2012

Oct - Dec 2012

Jan - Mar 2013

Apr - Jun 2013

1 3 1 5 3 1 4 3 5 3 4 1 0

Number of cases currently on the Occupational Therapist waiting list and length of time each case has been on the list.

          

40

3 - EXCELLENT STANDARDS

0

5

10

15

20

25

30

35

40

Under 1month

Between 1 &3 months

Between 3 &6 months

Between 6 &9 months

Between 9 &12 months

1 year orover

Q2 2012-13

Q3 2012-13

Q4 2012-13

Q1 2013-14

Progress of Occupational Therapist cases against projection

41

3 - EXCELLENT STANDARDS

151

0

50

100

150

200

250

July

Aug

ust

Sep

tem

ber

Oct

obe

rN

ove

mbe

rD

ece

mbe

rJa

nuar

yF

ebru

ary

Ma

rch

Apr

ilM

ay

June

July

Aug

ust

Sep

tem

ber

Oct

obe

rN

ove

mbe

rD

ece

mbe

rJa

nuar

yF

ebru

ary

Ma

rch

Apr

ilM

ay

June

July

Aug

ust

Sep

tem

ber

Oct

obe

rN

ove

mbe

rD

ece

mbe

rJa

nuar

yF

ebru

ary

Ma

rch

Apr

ilM

ay

June

Planned New Cases

Planned Back log

Planned Completed Cases

Actual New Cases

Actual Back log

Actual Cases Completed

Average Time for Adaptations (in days)

42

For the FY 2011-12 the survey date was replaced with the referral date for the survey to instructing contractor phase

3 - EXCELLENT STANDARDS

0

10

20

30

40

50

60

70

80

90 Referral to Completion

Referral to Survey

Survey (Referral for FY 2011-12) to Instructing Contractor

Referral to Instructing Contractor

Bron Appetit performance against prediction

          

43

3 - EXCELLENT STANDARDS

£0

£1,000

£2,000

£3,000

£4,000

£5,000

£6,000

£7,000

£8,000Daily takings Option 2 Predictions

Corporate Plan Priority

5 - COMMUNITIES

Working with communities to deliver joint objectives

44

Bron Afon Members (shown by age band)

45

5 - COMMUNITIES

0

200

400

600

800

1000

1200

1400

1600

1800

2000

Jan -Mar2009

Apr -Jun

2009

Jul -Sep2009

Oct -Dec2009

Jan -Mar2010

Apr -Jun

2010

Jul -Sep2010

Oct -Dec2010

Jan -Mar2011

Apr -Jun

2011

Jul -Sep2011

Oct -Dec2011

Jan -Mar2012

Apr -Jun

2012

Jul -Sep2012

Oct -Dec2012

Jan -Mar2013

Apr -Jun

2013

Unspecified

Over 55

41 – 55

26 – 40

16 – 25

Under 16

Funds Brought in to Torfaen by us for Investment (Cumulative from April 2009)

46

5 - COMMUNITIES

£0

£1,000,000

£2,000,000

£3,000,000

£4,000,000

£5,000,000

£6,000,000

£7,000,000

Apr -Jun

2009

Jul -Sep2009

Oct -Dec2009

Jan -Mar2010

Apr -Jun

2010

Jul -Sep2010

Oct -Dec2010

Jan -Mar2011

Apr -Jun

2011

Jul -Sep2011

Oct -Dec2011

Jan -Mar2012

Apr -Jun

2012

Jul -Sep2012

Oct -Dec2012

Jan -Mar2013

Apr -Jun

2013

Corporate Plan Priority

7 - SKILLS

Building skills and capacity

47

New Jobs Created in Bron Afon

48

7 - SKILLS

0102030405060708090

100

Number of Apprentice’s and Training Places

49

7 - SKILLS

0

10

20

30

40

50

60

Oct -Dec2008

Jan -Mar2009

Apr -Jun

2009

Jul –Sep 2009

Oct –Dec 2009

Jan -Mar2010

Apr -Jun

2010

Jul -Sep2010

Oct -Dec2010

Jan -Mar2011

Apr -Jun

2011

Jul -Sep2011

Oct -Dec2011

Jan -Mar2012

Apr -Jun

2012

Jul -Sep2012

Oct -Dec2012

Jan -Mar2013

Apr -Jun

2013

Number in Training

Other Training places in BronAfon

Number of Training hours provided to members of Bron Afon

50

7 - SKILLS

0

200

400

600

800

1,000

1,200

1,400

1,600

Oct-Dec2008

Jan-Mar2009

Apr-Jun

2009

Jul –Sep 2009

Oct –Dec 2009

Jan-Mar2010

Apr-Jun

2010

Jul -Sep2010

Oct -Dec2010

Jan -Mar2011

Apr -Jun

2011

Jul -Sep2011

Oct -Dec2011

Jan -Mar2012

Apr -Jun

2012

Jul -Sep2012

Oct -Dec2012

Jan -Mar2013

Apr -Jun

2013

Percentage of Contractors within NP4/NP44, Newport or Cardiff – based on number of contractors

51

0%

10%

20%

30%

40%

50%

60%

70%

80%

Jan -Mar2009

Apr -Jun

2009

Jul -Sep2009

Oct -Dec2009

Jan -Mar2010

Apr -Jun

2010

Jul -Sep2010

Oct -Dec2010

Jan -Mar2011

Apr -Jun

2011

Jul -Sep2011

Oct -Dec2011

Jan -Mar2012

Apr -Jun

2012

Jul -Sep2012

Oct -Dec2012

Jan -Mar2013

Apr -Jun

2013

NP4 or NP44 Newport

Cardiff Outside of areas

Percentage of Contractors within NP4/NP44, Newport or Cardiff – based on spend

52

0%

10%

20%

30%

40%

50%

60%

70%

80%

Jan -Mar2009

Apr -Jun

2009

Jul -Sep2009

Oct -Dec2009

Jan -Mar2010

Apr -Jun

2010

Jul -Sep2010

Oct -Dec2010

Jan -Mar2011

Apr -Jun

2011

Jul -Sep2011

Oct -Dec2011

Jan -Mar2012

Apr -Jun

2012

Jul -Sep2012

Oct -Dec2012

Jan -Mar2013

Apr -Jun

2013

NP4 or NP44 Newport

Cardiff Outside of areas

WHQS Compliancy

53

8 - ASSETS

Component Stock Compliant Not Compliant % CompliantRoofs and associated components 8,001 7,702 299 96%Windows 8,001 8,001 0 100%External Doors 8,001 8,001 0 100%Kitchens 8,001 7,546 455 94%Bathrooms 8,001 7,602 399 95%Energy Rating (SAP >=65) 8,001 6,214 1,787 78%Central Heating Systems 8,001 7,671 330 96%Electrical Systems 8,001 7,543 458 94%Mains powered smoke detectors 8,001 7,762 239 97%Gardens and external storage up andincluding the boundary of the property 8,001 6,467 1,534 81%

Facilities Management

54

8 - ASSETS

Service provision Standard Performance

Grass cutting and litter picking Minimum of 4 Weekly April 15th start Blaenavon –

Cwmbran West 10th May finish  = 19 days

12th May start Blaenavon –

Cwmbran West  14th June finish = 25 days

TCBC Contracted 17th June start Blaenavon –

Cwmbran West 12th July finish = 20 days

Cleaning and duty of care checking of low rise blocks of flats.

Minimum of 4 Weekly. Average 12 visits per year which divided by 365 days = 30 days average. (2012 – 2013)

Cleaning and duty of care checking of Fairview Court

Minimum of 1 week45 Visits divided by 365 days = 8 days average.

Cleaning and duty of care checking of Monmouth House and The Tower

Minimum of 2 times per week plus spot clean

Average 156 visit per 365 Days = 3 visits  a week 2013/2014