Espire group | Espire Infrastrucutre | Espire Info labs

July 2015

Espire Corporate PresentationMaster Deck

© 2015 Espire Infolabs | www.espire.com

The Espire Group

Espire Infolabs is part of the larger Espire business conglomerate with interests in diverse industries Espire Infolabs

Espire Infrastructure Corporation Ltd.,

Espire Tourism

Radcliffe School(K-12 education)

Countrywide network of schools

Espire Corporate Presentation | July 2015 2


www.espireinfra.com

Espire Infrastructure

• Owns a vast pan India premium metropolitan land bank with a market value of US$500 Million.

• Projects in progress include commercial and ultra luxury residential properties estimated at US$ 200 Million+

• Set to emerge as a foremost provider of commercial, ultra luxury residential apartments, commercial office space and shopping malls

Turnover of

US$ 30 M


http://www.espireinfra.com/


www.countryinn.in

Espire Tourism

• Chain of hotels & resorts at key tourist locations, such as Amritsar, Bhimtal, Sattal, Kosi, Mussoorie and Jim Corbett

• Caters to international & domestic travelers

Turnover of

US$ 17 MJIM CORBET

MUSSOORIE

BHIMTAL KOSI


http://www.countryinn.in/


www.radcliffe.in

Espire in Education : Radcliffe Schools

• One of the fastest growing K12 Schools with presence in 21 cities across India

• Targeted to middle segment of Society• Hassle free transfer within any Radcliff

Schools, across India• Adoption of technology in the curriculum• The Group has targeted to increase the

number of schools to 50

Turnover

US$ 25 M

Presence in 21 cities


http://www.radcliffe.in/

Espire Infolabs Founded in 2001

9 Global Locations

100+ Customers

SEI CMMI level 5 Ver 1.3 Appraised (DEV + SVC)

ISO 27001:2005 ISO 9001:2008 certifiedISO 27001: 2013 and OHSAS 18001:2007certifications (in process)

UK Singapore USA

AustraliaIndia

Canada

New Zealand

Secured data, network and physical environment

Delivering Customer Centric Digital Solutions


Established in

1946Chain of textile mills

Leading telecom services provider

One of the largest producers of pig iron

PAST

Post consolidation & restructuring of

business line

Network of schools & colleges

2009

Expanded into hospitality services

2003

Presence in Pan-India infrastructure development

2006

Strong presence in software services

worldwide

2001

Business History



Milestones

QUALITY JOURNEY 2003 2007 2009 2011 2014 2015

• CMMI Level 5 (V1.1) Compliance

• ISO 9001:2000 Certification

ISO 27001:2005

Certification

ISO 9001:2008 Certification

ISO 27001:2005 Re- certified

Appraised at CMMI Level 5-V 1.3 (DEV + SVC)

ISO 27001: 2013 and OHSAS 18001:2007 certifications (In Process)


PARTNERSHIPS 2002 2009 2011 2013 2014 2015

GLOBAL EXPANSION

Rebranded

2001 2002 2006

Launched Operations in Australia & UK

Launched Operations in US & Canada

Launched Operations in Singapore

2009

Gurgaon Facility Inaugurated

2013 2014

Launched Operations in Auckland

2015

Incorporated Digital Channels Ltd., UK


Incorporated Digital Channels Limited , dedicated to MCCCM spaceStrategic Relationships with Sitecore, Kentico, Pitney, GMC & Doxee

2015

MCCCM services on GMC platforms

2014

End-to-end Digital Experience Management Solutions

(DCM, UX, Mobility, MCCCM)

2012

EA (Oracle & MS)Infrastructure ServicesStart of IBM Partnership

2011

Mobile Apps DevelopmentBI Services (MSBI)

2010

Certified SDL Partner

2009

CCM Solutions on Pitney Bowes Tools

2007

Product Engineering & Testing ServicesWCM solutions on SDL , SharePoint & Open source

2005

Progression of Major Service Lines Over The Years

Bespoke Development DBA ServicesPartnership with Microsoft & Oracle

2002



Global Presence

London

New Delhi

New Jersey

Melbourne

Auckland

Singapore

Gurgaon

Vancouver

Sydney

Delivery Center

Sales Office



Our Infrastructure

• Size: 75000 Sqft (Delhi & Gurgaon)

• Capacity: 700 persons

• Fully equipped disaster recovery centre

• Seamless Internet and Telephony connections between Gurgaon and New Delhi offices

• Redundant multiple internet links between Gurgaon and New Delhi centres


Delhi Facility

Gurgaon Facility


Revenue & Profitability

Growth

Operational Efficiency &Productivity

Customer Centric Solutions Provider

DXM – Digital eXperience Management, MCCCM – Multi Channel Customer Communication Management, CRM – Customer Relationship Management, DMS – Document Management Solution , AMS – Application Management Services, IS – Infrastructure Services, ES – Enterprise Solutions based on ERP , BI – Business Intelligence, EAI – Enterprise Application Integration

The Enterprise(Espire’s Client)



AnalyticsGoogle Analytics etc.,

DMSSharePoint, Newgen

SocialInteractive Social Plugins

MCCCMEngageOne, HP Exstream, Inspire & Doxee

MobilityXCode, Java, C#

WCM SDL, Sitecore, SharePoint, Kentico

Infrastructure Services (on premise or on

cloud)How we achieve the same…

D I G I T A L E X P E R I E N C E M A N A G E M E N T

Web

Mobile

Print

DigitalMedia

Multi-Channel Customer

Communication

Enterprise Application Integration

(EAI)

Dot Net, Java,

Oracle

Oracle Fusion /

Microsoft AX

Microsoft CRM,

Salesforce

BI & BizTalk

AggregatedInformation

/Content



The Espire Managed

Services Centre

Operating Systems & Databases

Enterprise Wide Business Applications

Front End

Channels

Desktops/ Laptops

Enterprise Solution: A Customer Centric Service Centre

MobileApplications

Intranet

Extranet

Internet

Mobile Applications

Business Analytics• Dashboards• Trends

Middleware

CRM ERP HR & Payroll

Bespoke Applications

3rd Party Systems

Services

Development, Managed, Support and Testing

WCMS

MCCCMEA

EAI

Infrastructure Services

CMMI Level 5 ISO 9001:2008

ISO 27001:2005

Clou

d

Data

Cen

tre


BI


Services and Domain LandscapeCMMI LEVEL 5 APPRAISED (DEV + SVC) ISO 27001:2005 - CERTIFIED ISMS

PRO

VEN

PRO

JECT

MAN

AGEM

ENT

PRAC

TICE

S

DELI

VERY

DEP

TH

GLOBAL DELIVERY MODEL FLEXIBLE ENGAGEMENT MODELS

• Sports & Leisure• HR &

Recruitment

• Retail• Travel &

Tourism

• Banking, Financial & Insurance

• ManufacturingINDUSTRY

Enterprise Solutions• ERP - Oracle E-Business , MS Dynamics AX, NAV• CRM – MS Dynamics, Salesforce• EAI – BizTalk• BI/DW MSBI

Infrastructure Services• Central & End-User Computing• Platform Migrations• Application Performance

Management• Mobile Device Management• Wintel & Unix based• Projects & Managed Services

Application Management• Application Development • Application Modernization (Re-Platform,

Revamp, Replace or Extend) • Product Re-engineering• Managed Services (L1, L2 and L3 Support)• Application Testing (Performance , Security

Testing & Quality Assurance)

Digital Content Management (DCM)• Multi-Channel Content Management covering Web, Mobile,

Social• E-Commerce, B-to-B & B-to-C Portal• Analytics : Web, Mobile, Social• Implementation, Migration & Consolidation and Manage

Services• Document Management Solution

Multi-Channel Customer Communications Management (MCCCM)• Structured, Interactive & On-Demand Solutions & Services• Document Composition Consulting• Print & Production Management• Document Management Solution• Implementation Services • Managed Services

• Logistics & Distribution

• Print

Information Strategy Planning | Web Presence Strategy| Process consulting

Virtual Private Server | Dedicated | Cloud HOSTING

CONSULTING

• Government• Computer

Services Industry

Digital Experience Management



Globally, Client Expectations Demand…

Key Expectatio

ns

High productivity

Quality Services

Effective CommunicationChannels

On-time Delivery

Cost Reduction

Innovative Ideas and Value Addition

Data Security : CIA

Regular Trainings

Knowledge Management

Flexibility to start/stop projects

To meet regular/seasonal demands, Changing

Resource Requirements

These expectations can be met with a strong foundation of Infrastructure, People, Processes and Tools



People• Centre of Excellence (CoE)

• Driving Innovation and Best Practices

• Large team in each skill area

• 10% bench strength to address changes in customer requirements

Process• ISO 9001 and 27001

• CMMI Level 5 Ver 1.3 (DEV + SVC) appraised

• ITIL standards

Tools & Technologies• Use of the latest tools and

technologies to give your business the modern edge

• Use of rapid development & upgrade accelerators

Partners• Partnership with Industry

leaders

• Technology leaders such as Oracle, Microsoft, IBM and Dell

• Partnership with Product Specialists such as Pitney Bowes, GMC, SDL, Sitecore, Kentico etc.,

The Right Mix of People, Process & Technology



Talent Management & Deployment

AMS

DXM

ES

IMS

Deployed Resource Pool

Reserve Pool (non-billable)

Main Stream Customer /Projects Resource Pool

Reserve Pool (non-billable)

On-boarding

External & Internal

Resources

Capability Building

Resource Pool

Process & Technology Training

Benefit's• Local culture and employee engagement• Technology & Process understanding• Adherence to Best Practices • Knowledge of key Stakeholders Shadow Resources


External Resources


Espire’s Centre of Excellence: Technology InnovationUX• RWD• Accessibility and

Usability standards

MCCCM • DOC1• EngageOne• HP Exstream• GMC• Doxee

Infrastructure Services• Consulting and

Professional Services• Application

Management• Managed Security

Services• Data Center Services• Networking and

Communication

Enterprise Application Integration (EAI)• Biztalk

Oracle CoE• Oracle E-

Business Suite• Oracle

Application Framework

• Oracle Middleware

• Cloud computing

Delivery TeamEnsuring Customer Delight

Development Support

TestingInfrastructure

Services

DeliveryManager

AccountManager

COO Driving Governance

Model

Quality Team

Center of Excellence

(CoE)Driving

Innovation and Best Practices

Customer

Cloud• Azure• SFDC• AWS• IBM SoftLayer

Enterprise Solutions• Oracle eBS, Fusion• MS AX• MS CRM• Salesforce• MSBI

Microsoft and Java CoE• .NET• Java

Frameworks• JBOSS

Testing CoE• Automation

Frameworks• Processes• Tools• Security,

Performance

AMS ES

DXM

IS


DCM• SDL• Sitecore• SharePoint• Kentico• Drupal

SocialAnalytics

Mobility• Native• Hybrid• HTML5

DMSNewgen


Our Commitment To Quality

The journey ….a continuous and consistent endeavor

ITIL Standards

CMMI level 5 Ver. 1.3 Appraised (DEV + SVC)

2003ISO 9001:2000SEI CMMI Level 5 (Ver 1.1)

2006ISO 9001:2000

Re-Certification

2007ISO 27001:2005

Oct. 2009ISO 9001:2008

Oct. 2010CMMI Ver 1.2 Level-3

Aug. 2011ISO 27001:2005Re-certification

Sep. 2012ISO 9001:2008Re-certification

2014CMMI Level 5 Ver 1.3ISO 27001:2005 Re-certificationISO 9001:2008 Re-certification

2015ISO 27001:2013 standard and

OHSAS 18001:2007 certifications

(In process)



Espire’s Technology Expertise

Mobility

Collaboration and Content

UX

Customer Experience Management


Multi-Channel Customer Communication Management


Data and BI

Enterprise Application

Testing

AMS

Espire’s Technology Expertise..contd

Operations Management


Infra and cloud


Our Partners

OUR TECHNOLOGY PARTNERS

OUR SOLUTION PARTNERS



Convenience• Mix of sales and technology experts from our

regional offices are always in constant touch with our customers

• local presence (SDMs) and offshore team members visiting onsite

• Webex based presentations, demos,

UX design lab & hosted solutions

Communication• Quick responses over email/phone• Regular weekly/monthly reporting• Proactive approach• Service manual is key

Focused on Key Drivers for Service Excellence

Customer Solution• Invest in understanding business issues and

enterprise setup• Functional orientation while delivering

technology solutions• POCs & Value adds thru CoE• Collaboration with partners

Customer Cost• Adoption of rapid development frameworks• Agile development approach• Outcome based managed services• Offshore focused services• Emphasis on on-time delivery



We shall endeavor to attain customer satisfaction by providing products, solutions and services that meet the stated and implied needs of the customer

We shall do so:

by providing leadership to drive the continuous quest for Quality at ESPIRE

by following well defined, documented and continuously improving processes

by providing confidence to clients, employees and stakeholders that the requirements for quality are being pursued, fulfilled and maintained continuously

by developing and nurturing our human resources, recognizing that they are the key to our business and the success of this policy

Our Quality Assurance



Customer Interaction Touch Points

Cross Touch-point

The Path to Customer Experience

Cross Channel

Web Chat

In Person

Websites Social Platforms

Contact Centres

Self-Service

Mobile Services

Partners/ Dealers Social Media

Phone

Customer engagement to customer satisfaction and, finally to

customer loyalty

Cross-lifecycle• Ordering &

Fulfilment

• Billing

• Support

• QoS

Customer Experience

= Sum total of the

experience at each touch point

In Store



Personalised Customer Experiences

Multi-Channel Customer Communications (Web, Mobile, Print, Email, Kiosk etc.,)

Centralisation & Localisation of Online Content

Campaign Management

Customer Profiling & Segmentation

Real-time Customer Analytics & Intelligence

Multi-Lingual & Multi-Site Digital Content Management

Social Engagement

The Business Imperatives For Digital Transformation

To Ensure Positive Customer Experiences, Leading To Increase In Revenues & Customer Retention



Digital Xperience Framework

PlatformExtensibility• APIs• Integration frameworks• Data extractions• Developer environment

Digital Multichannel/Interface(Kiosk, POS terminal, Email, Social, SMS etc.)

Digital Content Management(Web, Mobile)

Contextual Delivery

Rendering

Personalization Testing Search Optimization

Assets• Marketing Content• Product Content• Advertising Content• Social Content• Rich Media• Third-party (e.g., maps

feeds

Resources and OrchestrationInteraction • Communities• Feedback• Rating/reviews• Forms

Business operations • Marketing• Advertising• Commerce• Order Fulfillment• Service• Globalization/localization

Customer DataMaster profile

Customer Data

Segmentation

Preferences

Audience

External data

TouchPoints

Insight• Data Capture• Dashboard• Analytics• Machine learning• Predictive

analytics



WCM Implementation Services from Espire

Website development (B2B, B2C, B2E,

Microsites, Community)

Integration with CRM, ERP, Ecommerce ,

Document Management

Migration of Content

User Experience Design

Multi channel Engagement (mobiles,

emails, websites)

Campaign Management

Social Intelligence Strategy

Enterprise Content Management

Document Management

Enterprise Search Compliance Infrastructure Performance Tuning

Metrics and Analytics CMS Platform Specialization



• HTML5 & Native APIs• App UI is platform independent

Mobile or Responsive site

• OS specific language/API

Native

• Accessible from browser• HTML5, CSS3, WebGL, Canvas,

WebSocket

Hybrid


Mobility Solutions

ECM

CRM

BI

ERP

ServicesMobility Strategy

User Experience

Native/Hybrid Application Development

Mobile Application Porting

Application Localisation

Mobile Web Applications

Mobile Application Testing

Application Security

Managed Services

B2E B2C B2B


Multi-Channel Customer Communications Management (MCCCM)

1

Development• Development of end-to-end solutions for BFSI, Utility,

Telecom industry.• Bank statements, Cheques & Invoices, 401K plans,

Benefits, Booklets, Energy Bills, Letters, UKP11D, P60

2Migration• From any composition tool (Doc1, Isis

Papyrus, PReS, etc.,) • Legacy migration (mainframe based solution

to client-server like CSF, Transformer, HP Exstream, Inspire etc.)3

UpgradeVersion upgrades: Legacy versions to newer ones e.g. Doc1 V4 to V5 or V6, HP Exstream v3.x,v5,v.x5,v6.x to latest 8.x

4QA & Testing

Output based testingOutput comparison testing

Automated testingTesting Tools: Fastest, streamdiff etc.

5Maintenance & Support

• L1,L2 & L3 support

• Change Request/ Enhancement

• Maintenance

6

Infrastructure Support• Managed Services Desk

• Disaster Recovery & Business Continuity Practices

Espire’s Services in CCM

People InfrastructureToolsProcesses



MCCCM Tools, Technologies & Process Capabilities

Pre Processing Document Composition Post Processing Production Setup Multi-Channel

Communication

CCM Data Development

Template Design And Development

Print Stream Manipulation Workflow Setup Multi-Channel

Processing

Preparation Of Data Output Creation Customisation Of Process

Cross-Platform Solution Preparation Of Data

Datalever, .Net, Java, Perl, Inspire,

Doxee Platform

DOC1, Papyrus, HP Exstream, Inspire,

xPression,Doxee Platform

Streamweaver, Emtex VIP/VDE, Inspire, Docbridge, Doxee Platform

Dialogue Live, DOC1 Engage One, Inspire

Storefront, Doxee Platform

On-Demand InteractiveElectronicStructured

High Volume



Espire's Oracle EBS Offerings

Application Implementation R12

Upgrades 10.x,11.x --> R12

CEMLI Development

Roll-outs

Remote Database Services

Database Upgrades

Trainings

Project Management

Managed Support Services

Cloud Transition Services


Espire Corporate Presentation | July 2015 © 2015 Espire Infolabs | www.espire.com

MSBI focus

Data Management

SSIS

SSAS

Parallel Datawarehouse/FastTrack

4.0

BISM

Power BI

SharePoint 2013

StreamInsight

One Version of Truth Democratised BI

Information DeliveryInformation Management

Blended with

34

Espire Corporate Presentation | July 2015 © 2015 Espire Infolabs | www.espire.com

Espire’s Service Offerings Around MS BizTalk Server

Business Process Management

• Process modeling and simulation

• Process automation and optimization

• Business rules collection and externalization

• Connect on-premise applications to cloud

External Application Integration (B2B)

• B2B landscape assessment and alignment of framework and accelerators

• Custom adapter/pipeline development

Upgrade/Migrate

• Upgrade from legacy versions of BizTalk to 2013

• Transition from on-premise BizTalk environment to Windows Azure BizTalk

Architectural Advisory Insight

• SOA assessment and adoption

• EAI Blueprint definition

• Architectural pattern standardisation

Orchestration, Mapper, BRE, ESB, BAM

X12, EDIFACT, HIPAA, HL7, SWIFT, Rosettanet, Line of

Business Adapters, .NET 4.5

Microsoft BizTalk Server Party Migration Tool, TPM

Parallel /Sequential Convoy, Splitter, Message Broker,

Content Based Router etc.,

Tools & Technologies

35

© 2015 Espire Infolabs | www.espire.comEspire Corporate Presentation | July 2015

Our Solutions On Cloud

36

Applications & Infrastructure Management Services On Cloud

CRM On Cloud

SaaS Based Multi Channel Customer Communication Services

Enterprise Communications Platform covering whole range of MCCM Solutions


Managed IT Services: Service Portfolio

Data Centre Management

Managed Network & Security Services

Application Administration Services

End User Support Services

Virtualization/Hosting/Cloud

Espire Managed IT Services

• Server Management• Backup Management• Database Management• Mail Management

• Security Management• Network Management• Telecom/Voice

Management

• LAN Switch's (Core & Edge)• UTM & Firewalls• IPS & IDS• Antivirus

• Content Filtering• Web Filtering• DLP• VPN

• Data Base Administration• SharePoint Administration

• TFS & VSS Administration• Monitoring Services

• Help Desk/Service Desk• Asset Management

• Vendor Management

• VMware• Microsoft Hyper V

• Amazon Web Services• IBM Soft layer & Smart

Cloud Enterprise Plus

L1 , L2 & L3 Support Levels

L1 SupportAll the end user calls are directed to L1 Support

L2 SupportThe technician review the work order to identify accomplishments by L1 Support Technician

L3 SupportThe Technician from this group support model responsible for handling the most difficult or advanced Issues



Espire’s Managed Services Framework

1. Strategy Generation2. Sourcing Strategy3. Service Portfolio Management4. Finance Management5. Demand Management 5

1. Service Catalogue Management2. Service Level Management3. Capacity Management4. Availability Management5. Service Continuity Management6. information Security Management7. Supplier Management 7

1. Event Management2. Incident Management3. Request Fulfilment4. Problem Management5. Access Management 5

1. Transition Planning and Support2. Change Management3. Service Asset and Configuration

Management 4. Release and Deployment

Management5. Service Validation and Testing6. Evaluation7. Knowledge Management 7

1. The 7 Step Improvement Process2. Service Reporting3. Service Measurement4. ROI for CSI 4



A Systematic & Seamless Approach To Project Delivery

Client Site20%

Offshore80%

Strategy & Discovery• Study current in-scope

system • Assess resource and

infrastructure readiness• Prepare business cases

& proposals

Design• Build project scope

document/service manual • Define KPI Tracking mechanism

& escalation process• Sign-off from client for

execution

Transition• Define structure of

project team (on-site & offshore)

• Set-up infrastructure/resources preparedness

• KT/ transitioning of existing functional and technical assets to onshore team

Pilot• Execute a pilot

project in tandem with client

Project Executions/ Service Operation

• Relationship management

• Ongoing optimization process/quality need identification

Transition• Set-up resources, infrastructure &

connectivity • Training of resources• KT/transitioning of existing functional and

technical assets from offshore team

Pilot• Set up user IDs & access controls• Validate process understanding, productivity

& quality goals• Set up tools/process for tracking &

resolutions

Project Executions/Service Operation• Start of Project/Service Launch• Achieve steady state• Review processes & improve productivity• Audit, analysis and improvement



Espire Development Model

Requirement Analysis

Go With

Waterfall Agile DevelopmentOR

• Project Manager• Tech/Test leads & Developers• Subject Matter Experts• CoE• Support Staff

Requirement Analysis &

System DesignDevelopment

System Integration &

Testing

UAT & Project Closure

24 Hours

2-4 Weeks

ProductBacklog

SprintBacklog

Daily ScrumMeeting

ShippableProduct Increment


© 2015 Espire Infolabs | www.espire.comEspire Corporate Presentation | July 2015

Espire’s IT Governance Framework

41

Level

1

Level

2

Level

3

Agile Flexible Senior Management Focus

CMMI Level 5 Ver 1.3 Appraised Processes | Complaint with our certification on ISO 9001:2008 & 27001:2005 & ITIL Frameworks

Level 1• Espire Project Manager, is the designated SPOC for the client• He/She will manage all day-to-day project execution• Responsible for project reports, escalating any risks & issues• Organises weekly/periodic conference calls to discuss health

of project

Level 2• Espire’s Account Manager is available for any second level

escalation• Account Manager is present in the local time zone for quick

response time

Level 3• Espire’s COO will intervene in any unresolved issues

from Level 1 & 2., ensuring critical business continuity

ESPI

RECL

IEN

T

Project ManagerCIO/CTO

Project ManagerDevelopment

Team

COO

Accounts/Relationship Manager Delivery Head


Espire will be responsible for end-to-end delivery and, management of services based on mutually agreed SLAs

Option 1:

• Billing as per issues/tickets raised in a month.

Option 2:

• Output based pricing model.

• publish a price catalog listing prices for various delivery components,

• client is billed as per services consumed

Option 3:

• Price is set as per the configuration items/assets

Seamless extension of the customer’s IT set-up at Espire’s premises

Dedicated data link to customer’s IT facilities

Direct access to Client for the remote project, testing labs

Billing as per Pre-determined fixed price

Project milestones, scope & deliverables are pre-decided

Skilled resources and their development effort are billed

Scope and project specs are not pre-defined

Engagement & Delivery Models


Time & Material

FixedPrice

ManagedServices

Captive Offshore Centres

Build, Operate & Transfer (BOT) Model: Espire can also set up and operate the development/support facility for a fixed term and price, for the client. Under this model solutions are developed and all operations are managed by Espire, until they are transferred to the customer, in whole or as Infrastructure , for a cost.


Key Customers WorldwideUK

Western Europe

US & Canada

South East Asia

India

Australia & New Zealand


http://www.google.co.uk/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&docid=iapAe2ptRgzksM&tbnid=HePVsF3DeZbtBM:&ved=0CAUQjRw&url=http://www.youngculture.com/home/?lang=en&ei=nGfNU4fTDqKe0QWAtYDADg&bvm=bv.71198958,d.ZGU&psig=AFQjCNF9h85BVBLPvPqC6LHOJCqwARGXNg&ust=1406056717066025


Client TestimonialsOur dedication to quality customer service, with focus on our mandate ‘Customer First’ continues to delight our clients globally

We decided to migrate our website to the Drupal open platform in order for us to update the website with greater ease. For this project we engaged Espire, who had proven expertise in the design and development of websites using various CMS platforms. The Espire team demonstrated excellent knowledge and expertise in Drupal, the chosen open platform CMS. They understood our requirements and ensured that the project was completed within a tight deadline. We are very impressed with their quality of work, attention to detail and domain expertise.

Jerry Siah, Head – Customer Service/ Learning & Innovation, Singapore Press Holdings Ltd.

We have had a long standing engagement with Espire for over 10 years during which period Espire has been involved in the design, build, implementation and support of multiple sites owned by VisitBritain which are based on the SDL Tridion platform. We continue to engage with Espire because they have demonstrated consistency in quality of work, a high degree of flexibility and excellent technology and domain expertise in the WCM and customer experience solutions space.

Ian Takats, Chief Information Officer, VisitBritain

We have had a long standing strategic partnership with Espire going back to year 1999. And over these years Espire has truly contributed excellent value to Fuji Xerox Asia Pacific and its operations in the region. Being associated with us for all these years also means that Espire has an excellent understanding of our business and have delivered. The partnership with Espire has enabled our IT function to rollout solutions that has created positive impact for our business. Another crucial reason we continue to work with Espire is their deep expertise covering a broad spectrum of services in the Microsoft and Oracle technologies, their flexibility and service delivery maturity. We continue to engage them for new development and migration projects, and the modernization of our applications to meet our ever changing business needs.

Henrietta Yaw, General Manager, Information Management,Fuji Xerox Asia Pacific Pte Ltd.

SDL recognizes that our partners are crucial for our success and reach in the marketplace. SDL has been associated with Espire for more than 5 years. Espire’s Portal and Web Content Management practice has invested in developing in-house SDL Tridion specialists who have strong competencies on the SDL Tridion platform. This, in combination with Espire’s broad spectrum of IT services provides our mutual customers with a wealth of expertise. Partnering with Espire ensures our customers receive a comprehensive end-to-end customer experience solution.

Garry Levitt, Director of Account Management, SDL Tridion



Client Testimonials…contd.

Espire has been a supplier of managed services to Fuji Xerox Australia since 2008. The company supports business critical applications across the Microsoft and Oracle technology platforms. With Espire’s contribution, Fuji Xerox Australia has been able to offer enhanced service levels, increase operational efficiencies and balance cost complexities to maintain the smooth performance of their applications.

Nayyar Ghaznavi, Engineering Services Manager, Fuji Xerox, Australia

St. Albans required an IT services provider with specialisation in web content management with proven expertise on the SDL Tridion platform. We chose Espire for this project because they successfully demonstrated their domain knowledge in Web Content Management with specialisation in SDL Tridion platform. We appreciate that the project was delivered with value for money, and the Espire team contributed with very useful recommendations to enhance the visitor experience of our site.Suzanne Peleg, Web and E-Communications Development Officer, St. Albans City Council

One of the reasons T-Systems chose Espire as our development and support partner was the depth and breadth of their experience in the Oracle and Microsoft technologies. We are extremely satisfied with the high quality of resources they bring to the table, which has had a direct impact on delivery of innovative solutions and commitment to timely delivery of projects to our customers. The Espire team has demonstrated flexibility and high standards of work which works towards the success of a win-win partnership between T-Systems and Espire.

Natasha Kwan, Managing Director, T-Systems (Asia South)



Espire’s Service Competency – Key features

LOW COST OF OWNERSHIP

Achieving cost, process & efficiency targets, one step ahead of the innovation curve Lower unit cost per transaction through Standardization of common practices Operational efficiency Measure on Outcomes Outcomes that live on beyond the life of the partnership

IMMEDIATE RETURNS

We plan & execute for progression – from PILOTS- PARTNERSHIPS; GOVERNANCE TO GLOBAL GROWTH

Faster turnaround time due to specialization. Round the clock attention Real art of project deliverables

UNIQUE EXPERIENCE

Generating high value by strategic alignment of business goals Best practices sharing across the industry, cross learning and bench marking High Investments in technologies for Research & Development Quicker adaptation to evolving technology changes People Power: TALENT is at the heart of any Partner Relationship

RAMP UP &RAMP DOWN

Dynamic demands of customers Flexible and Scalable engagement models that accommodate clients’ diverse businesses Ownership and accountability Enable business focused on profit-making activities Will support strategic initiatives

SUCCESS THROUGH SUSTAINABILITY

Fostering Communication and Building Trust Diverse, Creative & Innovative Team Facing Obstacles with Openness and Candour (effective problem solvers) Committed to long term Relationships



The Espire Advantage

Customer ‘First’OUR APPROACH

Customer Centric

Engagements

Flexible

Global Delivery Models

Full Spectrum

IT services

Espire’s

Centre Of Excellence

• Solutions modeled around customer’s unique business requirements

• Engagement models match the size/need of the project

• Multiple outsourcing options that best fit our customer’s business needs.

• Models : Captive Offshore Development Centre, Build-Operate-Transfer (BOT), Time & Material/Fixed Price and Joint Venture.

• Our expertise in providing the whole range of IT services make us an ideal IT partner.

• Focus on key technologies and industries to build value added offerings that ensure our customers, derive maximum benefits from it.



Thank You


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