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Real estate agents, there's no on/off switch to help you deliver an excellent client experience. But, there are a handful of quick-fixes that produce impressive, long-term results. These are the slides from a webinar hosted by Laura Monroe of Inman News and Jenna Weinerman, Marketing Director of Updater. Together, they shared how 7 simple no-brainers can improve your clients' end-to-end journey with you, help you retain current clients, and easily-facilitate referrals.
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7 No-Brainers to Improve Your Client Experience
Laura Monroe
@InmanNews
Jenna Weinerman
@Updater
What’s Updater?
We save your clients:
What does this do?
What do these companies do?
Does it work?
Long-term success depends on
How do you get repeats and referrals?
But…
First, what’s a client experience?
The sum of all experiences a client has with you:
from the first phone call
to moving day.
7 no-brainers
1. Be accessible
1. Be accessible
1. Ask for a communication preference 2. Be honest about yours
3. Share your boundaries 4. Call in a backup
2. Do things you don’t want to do
2. Do things you don’t want to do
Help with the move
2. Do things you don’t want to do
Participate in the home inspection and appraisal
2. Do things you don’t want to do
Allow clients to cancel at the last minute with a smile
2. Do things you don’t want to do
Let them change their mind. It’s a big decision. Be their concierge.
3. Share trusted providers
3. Share trusted providers
Mortgage Moving Locksmith
3. Share trusted providers
Handyman Painter
Plumber General contractor
Floor refinisher Interior designer
Electrician Landscaper Don’t push providers, just offer.
4. Know names and phone numbers
5. Be ________
5. Be ________
1. Professional 2. Timely
3. Positive 4. Knowledgeable
6. Pledge to offer the best tech
6. Pledge to offer the best tech
Lead on iPhone
Respond with video
Schedule showing from iPad
E-signature
Facetime to see smiles
7. Get Updater
Would you rather…
Move
25% of clients chose the milk
Drink bad milk
OR
Your clients want your help
Your clients want your help
Updater is an elegant solution to
Stay top-of-mind
after closing
Save clients
5-10 hours
Generate
referrals
Branded address-change invites
Customized moving decision engine
Updater features
Mail Forwarding
Update Accounts
and Records
Share Digital Moving
Announcements
Transfer and connect
utilities and home
services
Clients promote your brand
Thanks, Jennifer!
You stay top of mind
Sample email confirmation
Updater is an elegant solution to
Stay top-of-mind
after closing
Save clients
5-10 hours
Generate
referrals
How much is it?
1. Premium Agent Account $149 / year for unlimited use
$99 / first year for unlimited use 2. Team and Brokerage Account
From $299/year
How do I get it?
SIGN UP NOW updater.com/agents
NEED MORE CONVINCING? Email [email protected]
with three convenient times
Thank you and questions
Get Updater updater.com/agents
