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The BIG e presentation by Bob Hale, HAR President and CEO on Disruptive Innovation. What do we know about the consumer? What are their expectations? How do we enhance their experience? How are they changing every industry? Today the consumer is empowered more than ever, learn how to surpass their expectations and be the professional that they need.
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DISRUPTIVE INNOVATIONA process by which a product or service takes root initially in simple applications at the bottom of a market and then relentlessly moves ‘up market’, eventually displacing established competitors.
An innovation that is disruptive allows a whole new population of consumers access to a product or service.
VS
VS
VS
$12 Billion $16 Million
$93 Billion $655 Million
$362 Billion ?
DISRUPTOR & DISRUPTEE
In 1965, AMA had 75% market share of all doctors, today 19% market share.
DISRUPTION IN ASSOCIATION MEMBERSHIP
Specialization Disrupts Generalization
• ½ of MLS subscribers in Seattle are no longer REALTORS®
• ½ of MLS subscribers in Atlanta are no longer REALTORS®
DISRUPTION IN REALTOR MEMBERSHIP
DISRUPTIVE INNOVATION&
CONSUMER DYNAMIC
Changing Consumer Expectations
• Everything on Demand – Xfinity, Pandora, Netflix, Amazon
• Privacy – Young People Don't Careo Their life is on Facebook, Twitter
• By December, Facebook will have 1 Billion members • Ego Generation – how many friends you have, how
many likes, how many followers• Reviews – IMDb rates movies, Yelp, Trip Advisor,
Angie's List, Zagat, Edmonds for car • Y Generation – no voice mail, no land lines, no
email, watch TV but not on the TV
63% + Under 45 years of Age42% + Under 35 years of Age
50% of Home Buyers Are First Time Buyers
20% Under 40 & 40% Over 65
54%
81% Will Benefit
DISRUPTION IN THE MARKETPLACE
Is Home Ownership being deferred to rental life styles?
Generation Rent: The $11 Billion Commission Shift by
2015
• 463,000 lost home sales or about $4.2 Billion in lost commissions.
• 150 Million leases will be signed, worth $6.8 Billion in commissions.
• If a brokerage offers only sales, $11 Billion in commissions will be out of reach.
• How will members market to the “Gen Rent”?
Rent.com
Apartment GuideApartments.comApartmentRatings.com
www.apartmentdata.comApartment Home Living
June 2011 Hitwise Report
6 of the top 18 sites viewed by Houston Area consumers are related to rentals.
DISRUPTORS IN OTHER PROFESSIONS
HP keeping up in the changing Tech Industry• Will HP, the “King of PC Sales”, spinoff its PC
business?• Will HP shutdown its tablet and smartphone
operations?
Airbnb.com – Air mattresses and donutsListings worldwide from a room to a homeImplications for hotels and real estate?
Rent nightly from real people in 19,716 cities in 196 countries.
• What action did the Slide Rule Association take at their national convention to address disruptive innovation in the form of handheld calculators?
• They voted to take drastic action & created a leather pouch for slide rules as their competitive advantage.
CURRENT DISRUPTIVE INNOVATIONS
• Mobile• Social• Ratings & Reviews• Videos
• Mobile – Disrupts traditional websites• Now more minutes are spent searching the web on apps
than browsers o Google Android – 150,000 apps – 2 Billion downloadso Apple – 425,000 apps – 15 Billion downloads
• 1/2 of all searches will be via mobile devices within a year • HAR has member and consumer apps for iPad, iPhone &
Android & Mobile Internet HTML5 solution for all smart phones
• Location Based – Find Homes Nearby, Open Houses Nearby, Rentals Nearby
• Agents may view all MLS listings on mobileo Check their leadso Edit their listing’s status and priceo See "agent only" information
MOBILE
Real Estate Apps - National Search
AppStore – Local App Search
Android Market – Local App Search
Apps forMLS Subscribers
Apps forConsumers
800 Million Users
3 Billion videos are viewed a day
200 Million Users
SOCIAL MEDIA
Agents are adding listings to Facebook
Marketplace
HAR Facebook App
HAR Facebook App
HAR Powers Your Listings
on Your Facebook
Business Page
HAR Tweets Your Listings
87,000 Tweets
HAR Promotes Members Social Presence
HAR Promotes
Your Social Presence
HAR Provides Members Social Media Training
Agent Videos by HAR TV140,000 Views - Agent/HAR Videos88,000 Views - Listings Videos
HAR Promotes Your Video Profile
& Listings on YouTube
RATINGS & REVIEWS
Another agent match site for consumers that's taking a data-driven approach, NeighborCity.com, is trying an even more ambitious tack, building an algorithm that takes into account factors like how well agents do in negotiating on behalf of their clients.
Cardella said Friday he couldn't wait to see HAR's Realtor Match, "but I think the problem with an MLS providing this technology is it's like the wolves guarding the sheep.“
An MLS, Cardella said, "Will always be stuck in the political quandary of the agent vs. the consumer, and the agent will always win because they are the ones paying the fees."
Find the most active real estate agentsOnline tool aids consumers in shopping for RealtorApril 27, 2010 By Matt CarterInman News
70,000 Ratings
3,556 Agents have Surveyed Clients 4.93/5.00Total Surveys Sent to Clients 102,448 (49% Response)
DISRUPTIVE INNOVATIONAND HAR
HAR.COM WAS DISRUPTIVE IN 1997
Chicago Quarterly Market Ranking - 12 weeks ending 8/27/11
Column1 Websites Visits
1 Realtor.com 7.95%
2 Yahoo! Real Estate 7.69%
3 Zillow 5.89%
4 Trulia.com 5.35%
5 Homes.com 2.67%
6 Rent.com 2.62%
7 Redfin 2.18%
8 AOL Real Estate 2.00%
9 Midwest Real Estate Data LLC 1.78%
10 ZipRealty 1.72%
11 Apartment Guide 1.68%
12 Apartments.com 1.60%
13 RE/MAX Northern Illinois 1.56%
14 MSN Real Estate 1.48%
15 MyNewPlace 1.43%
Houston Quarterly Market Ranking 4 weeks ending 8/27/11
Column1 Websites Visits
1 HAR.com 26.74%
2 Yahoo! Real Estate 6.84%
3 Trulia.com 4.10%
4 Realtor.com 3.49%
5 Zillow 3.15%
6 Homes.com 2.69%
7 Apartment Guide 1.90%
8 Rent.com 1.87%
9 ZipRealty 1.64%
10 Apartments.com 1.54%
11 MSN Real Estate 1.50%
12 LoopNet 1.33%
13 ApartmentRatings.com 1.32%
14 AOL Real Estate 1.25%
15 MyNewPlace 1.01%
MLS Consumer Websites:It’s Not Just HAR.com Anymore
779,450 Agents Belongs to MLSs w/Public Websites
2010 – Broker/Agent Listings Viewed 145,881,434 Times
2010 – 438,782 Email Leads to Brokers/Agents
2010– Broker Phone# was Clicked 419,222 times
2010– Click-Thrus from HAR.com to Broker/Agent Websites
2,724,954 Times
2010– Click-Thrus from HAR.com to Broker/Agent Websites
2,724,954 Times$3.00 x 2,724,954 = $8.18 Million
$5.01
Key Characteristic of an Innovative Disruptor is Providing
Consumers What They Want
DISRUPTIVE INNOVATION
Not Listing Agent
Uber app-town cars, taxi Assn tried to stop it, 10 seconds for driver to accept, passenger rates driver &
driver rates passenger, $10 fee if passenger is a no show
Disruptive Innovation
Zillow
• Top 1, 2 or 3 sites according to Hitwise and ComScore in almost every market in the US except Houston
• Ratings of agentso Over 70,000 agent reviews by consumers
• Source for housing articles in Wall Street Journal and USA Today
• Achieved $1 Billion market cap • 1/2 of agent leads may not be responded to• Zillow gives consumers what they want• Zillow is Innovative
By only pursuing “sustaining innovations” that perpetuate what has historically helped them succeed, companies unwittingly open the door to “disruptive innovations”.
DISRUPTIVE INNOVATION
into a radio station.when a Danish passenger ferry was converted