LEARNING 3.0: HOW EMPLOYEE-CENTRIC LEARNING CAN CHANGE DEVELOPMENT FOREVERFEBRUARY 2016

Zach Lahey, Research Analyst,Human Capital Management

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TODAY’S AGENDA:

1. From traditional to self-service learning

2. Variety is the spice of learning

3. Easy access to knowledge

4. Learning 3.0: the future

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ZACH LAHEY

Research Analyst, Human Capital Management

Expertise in the human capital management, HR, and research spaces.

Industry Experience: Research Analyst for Human Capital Management, Aberdeen

Group Senior Research Specialist at Forrester Research, Inc. Recruiter for two different startups, including TripAdvisor

Education: Bachelor of Arts, Dickinson College

Recent Research: Best Practices for Providing Employees with Knowledge They Can

Apply Today Best

Practice: Establish Strong Internal Relationships to Improve the Employee Experience

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DRAWN FROM WORLD-CLASS RESEARCH

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PACE: ABERDEEN’S MATURITY CLASS FRAMEWORK

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PRESSURES ACTIONS CAPABILITIES ENABLERS

External and internal forces that impact an

organization’s market position,

competitiveness, or business operations.

The strategic approaches that an

organization takes in response to industry

pressures.

The business competencies (organization,

process, etc.) required to execute corporate

strategy.

The key technology solutions required to

support the organization’s

business practices.

What are Best-in-Class Companies doing

differently?

What pitfalls are they avoiding?

Why are they achieving greater success?

What technologies and services are enabling

them to succeed?

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ABERDEEN MATURITY CLASS FRAMEWORKDEFINING THE BEST-IN-CLASS

Selected Performance Criteria (KPI)

Employee Engagement

Revenue per FTE

Customer Satisfaction

Total Respondents

- Top 20%

- Middle 50%

- Bottom 30%Respondents are scored individually across KPIs

Best-in-Class

Industry Average

Laggard

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UNDERSTANDING WHAT IT TAKES TO ACHIEVE SUCCESS

What you need to do to become Best-in-Class: What processes you should have in

place What you need to measure Organizational changes you might

want to make Data / knowledge management

considerations Technologies you should evaluate

Best-in-Class

Industry Average

Laggard

P A C E

IT’S TIME TO LEAVE TRADITIONAL LEARNING BEHIND

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SO MANY LEARNING APPROACHES…

Sources: http://www.higheredtechdecisions.com/images/uploads/distance_classroom.jpg; http://www.reliablecomputers.com.au/wp-content/uploads/2014/03/training.jpg; http://www.health.wa.gov.au/simulationlearning/images/medium-fidelity.jpg; http://www.gridalternatives.org/sites/default/files/assets/North%20Valley%20Images/job%20training%20content.JPG

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TRADITIONAL LEARNING IS AS POPULAR AS EVER

Source: Learning 3.0, How Does Your Organization Stack Up? Aberdeen Group

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TRADITIONAL LEARNING IS GREAT FOR STUDENTS

Source: https://www.edgehill.ac.uk/news/files/2013/04/ProspDay4_0017.jpg

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BUT THAT DOESN’T MEAN IT’S RIGHT FOR EMPLOYEES

Overall, businesses are using traditional techniques in an era that demands lightning-speed

responsiveness.

Such resources take a lot of time and effort, both of which are hard to come by on a frequent basis for

employees.

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THE TRUTH IS, TRADITIONAL LEARNING ISN’T ENOUGH ANYMORE

The combined effects of traditional learning paired with the consumerization of technology has made employees

more expectant than ever before about the knowledge that's bestowed upon them.

Thankfully, there are other options available to ensure employees can do what’s expected of them and more with

the time they have.

Notable alternatives are self-service and informal learning.

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EMPLOYEES NEED TO BE ABLE TO LEARN WHENEVER AND WHEREVER

Source: Best Practices for Providing Employees with Knowledge They Can Apply Today, Aberdeen Group

Best-in-Class companies are

22% more likely than All Others to provide employees access to a self-service learning portal where they can easily

consume the applicable content necessary to support customers and their employers.

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THAT’S WHY SAVVY COMPANIES SUPPORT THEIR WORKFORCE AS MUCH AS POSSIBLE

Source: Best Practices for Providing Employees with Knowledge They Can Apply Today, Aberdeen Group

EMPLOYEES NEED A VARIETY OF RESOURCES NOWADAYS

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WITH SO MUCH VARIETY, IT’S IMPERATIVE TO BE CHOOSEY ABOUT LEARNING METHODS

Employees need reliable processes that they can access everyday and everywhere to ensure they can

handle their responsibilities.

Self-service gives employees access to applicable content to make more informed decisions. There’s

also mobile, social, user-generated content, and generally informal learning.

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IT’S IMPERATIVE FOR BUSINESSES TO HAVE A VARIETY OF RESOURCES THAT FIT DIFFERENT LEARNING STYLES AND EXPERIENCES

Best-in-Class companies are

76% more likely than All Others to deliver learning in different ways to

help cater to multiple learning styles and different generations in the workforce.

Source: Best Practices for Providing Employees with Knowledge They Can Apply Today, Aberdeen Group

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THE ABILITY TO USE MOBILE DEVICES CAN MAKE SUPPORTING CUSTOMERS MORE EFFICIENT

With access to the right information from their mobile devices, employees can answer customers’

questions, pose questions to colleagues, watch videos, participate in internal social sites, and

consume additional content, anytime and anywhere.

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THAT’S WHY ON-THE-GO LEARNING IS PARAMOUNT TO EMPLOYEES’ SUCCESS

Source: http://txlabz.com/wp-content/uploads/2015/08/mobile.jpg

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MOBILE LEARNING ENABLES EMPLOYEES TO COLLABORATE MORE EASILY

Source: http://cdn2.hubspot.net/hub/293670/file-248055252-jpg/images/homemainimage1.jpg

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THE IMPACT OF MOBILE LEARNING IS INVALUABLE FOR THE BUSINESS, TOO

Source: Best Practices for Providing Employees with Knowledge They Can Apply Today, Aberdeen Group

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INDIVIDUAL UNDERSTANDING CAN MEAN GREATER KNOWLEDGE FOR EVERYONE

The creation of new knowledge always begins with the individual. Interaction and collaboration between

individuals promotes the sharing of knowledge and helps generate new insight in the process.

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TOP BUSINESSES USE SOCIAL TO EMPOWER EMPLOYEES

Best-in-Class companies are

69% more likely than All Others to offer employees social learning

enabled through technology (online social networking, blogs, wikis, online communities of

practice, etc.)

Source: Best Practices for Providing Employees with Knowledge They Can Apply Today, Aberdeen Group

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SOCIAL LEARNING CAN COME IN MANY FORMS

Source: Best Practices for Providing Employees with Knowledge They Can Apply Today, Aberdeen Group

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SHREWD COMPANIES INCORPORATE SOCIAL WITH FORMAL LEARNING

Best-in-Class companies are

4.4 times more likely than All Others to provide employees with a social learning management system (LMS) that integrates

formal and social learning.

Source: Learning 3.0, How Does Your Organization Stack Up? Aberdeen Group

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USE A VARIETY OF METHODS TO INSTILL KNOWLEDGE

Source: Human Capital Management Trends 2015, Aberdeen Group

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EMPLOYEE-TO-EMPLOYEE LEARNING IS A GAME CHANGER

Best-in-Class companies are

36% more likely than All Others to encourage learning from peers, not

just from managers.

Source: Best Practices for Providing Employees with Knowledge They Can Apply Today, Aberdeen Group

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USER-GENERATED CONTENT CAN DO WONDERS AS WELL

Whether through subject-matter experts or individuals who have experienced specific, relevant

challenges, insights from other employees is irreplaceable.

Employees must be enabled, empowered, and motivated to share what they learn to drive scalable knowledge curation and limit the need for ongoing

formal training.

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POWER-UP WITH USER-GENERATED CONTENT

Best-in-Class companies are

80% more likely than All Others to utilize user-generated content to help uncover hidden knowledge within their own

organization.

Source: Best Practices for Providing Employees with Knowledge They Can Apply Today, Aberdeen Group

EASY ACCESS TO KNOWLEDGE BENEFITS EVERYONE

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WITH EASY ACCESS AND COMMUNICATION, EMPLOYEES CAN LEARN FASTER

Source: http://blogs-images.forbes.com/williamarruda/files/2015/01/LinkedIn-Get-everyone-using-LinkedIn-1940x1278.jpg

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AFTER ALL, CUSTOMERS AND EMPLOYERS ALIKE EXPECT PROFICIENT AND KNOWLEDGEABLE EMPLOYEES

Source: http://www.teamworkandleadership.com/wp-content/uploads/2012/11/employees-needs.jpgSource: http://blog.giddh.com/wp-content/uploads/2013/06/proficient-Accountant.jpg

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ULTIMATELY, KNOWLEDGE RETENTION IS EMPLOYERS’ BIGGEST CHALLENGE FOR ROLLING OUT LEARNING INITIATIVES

49% of organizations indicated that their main challenge for rolling out learning is ensuring

that what is taught is actually understood and utilized on the job.

Source: Best Practices for Providing Employees with Knowledge They Can Apply Today, Aberdeen Group

LEARNING 3.0: THE FUTURE

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LEARNING IS ON THE RISE, SO SPEND ON TECHNOLOGIES THAT WILL ENABLE SUCCESS

Best-in-Class companies plan to increase their spending by 121% over the coming two years.

What’s more, businesses that plan to increase their spending on learning in the next 12 to 24 months

plan to do so by 87%.

Source: The Modern Employee Requires Knowledge Not Learning to Propel the Business Forward, Aberdeen Group

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MEASURE LEARNING USAGE TO OPTIMIZE IN YOUR INVESTMENT

Source: Best Practices for Providing Employees with Knowledge They Can Apply Today, Aberdeen Group

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DRIVE KNOWLEDGE TO OPTIMIZE EMPLOYEE SUCCESS AND CUSTOMER SATISFACTION

Best-in-Class companies understand that they need to transition from delivering learning to driving

employee knowledge.

This is best accomplished by using multiple modalities and tactics to ensure members of the

workforce properly grow, such as mobile learning, collaboration, peer-to-peer learning, and more.

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ACTION ITEMS

• Out with the old, in with the new• Empower employees to learn on

their own and from others• Simply put: measure learning

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IN THE END, REMEMBER…

Knowledge is power.

~ Francis Bacon