Embed Size (px)
Citation preview
A key trend in 2014: talent.datafication
and the rise of the underdog
@Nicole_Dessain
June 19, 2014
Big data in HR is all over the news…
… and here to stay!
Board members say that “attracting and
retaining top talent” is one of the most
important levers for achieving strategic
objectives. (Harvard Business Review)
82% of organizations will begin or increase
use of big data in HR over the next three
years. (The Economist)
Head of HR Analytics was one of the
top 10 executive jobs in 2014.
(Fortune)
What does big data in HR really mean?
Wanted: definition, training, and support
A definition of big data
Every minute we send over 200 million emails, generate
almost 2 million Facebook likes, send over 250
thousand Tweets, and upload over 200,000 photos to
Facebook.
The evolution of evidence-based HR
talent.datafication is the ability to quantify talent-driven organizational
value creation and fundamentally change the way companies view talent
and predict business outcomes.
HR/Workforce
Reporting (internal
data)
“Employee data
for HR – the
what”
Examples:• Headcount
• Attrition
Talent Analytics
(internal & external
data)
“Talent data for the
business – the
why”
Examples: • Predictors of top
performance and
culture fit
• Drivers of high
performer attrition
talent.datafication
(full data
integration)
“Talent value
quantification for all
stakeholders” – the how”
Examples:• Talent no longer a liability
on the balance sheet
• Quantify impact of talent
on customer experience
Why are we so scared of big data?
Myth #1: “I don’t work in talent analytics so why
should I care?”
Applications for analytics span the entire
talent.experience lifecycle
• Scenario-based workforce
planning
• Job success
prediction based
on big data
algorithms
• Predictive models to
enhance mentoring
“match making”
• Data-driven
identification of
“regrettable losses”
Myth #2: “I don’t have the skills or tools to
manage analytics initiatives.”
Is data getting
entered consistently?
Does everybody
know how to use
current tools &
technology?
Have you talked to
your current
technology vendors
about additional
training and analytics
capability?
Myth #3: “Big data means analysis paralysis
and more metrics we have to track.”
Myth #4: “Big data will replace other
decision-making factors.”
“Dig up all the information you can, then go with your instincts. We all
have a certain intuition, and the older we get, the more we trust it. … I
use my intellect to inform my instinct. Then I use my instinct to test
all this data.” (Collin Powell, former U.S. Secretary of State)
Myth #5: “Everybody welcomes talent analytics
with open arms.”
“An anthropologist might conclude that we are only capable of quantitative
talent analysis while drinking beer on our couches. Ultimately, most
leaders seem uncomfortable converting subjective judgments into
quantitative evaluations.” (Tom Monahan, Chairman and CEO at CEB)
What Would Data Do (aka WWDD)?
Must Do #1: Design a roadmap based on your
level of talent analytics maturity.
Must Do #2: Build analytics principles, coalitions,
governance, and capability.
Talent Analytics
Framework
Capability
Govern-ance
Coalition
Guiding Principles
• Identify Capability: What types
of skill sets and analytics tools do
you need?
• Establish
Governance:
Monitor
success, and
ethical use of
data
• Create Coalitions: Finance,
Marketing, IT, Legal &
Compliance
• Design Guiding
Principles: What are
the ground rules for
how we use talent
analytics in our
organization?
Must Do #3: Instill a data-guided, self-reflective
mindset.
The Corporate Executive Board surveyed 500 managers
and 74% said their most recent hire had a personality
“similar to mine.”
Must Do #4: Empower leaders and employees
with analytics tools and education.
Leaders
Craft “crunchy” questions
Prioritize talent challenges
Develop awareness of
“unconscious bias”
Co-design and educate on
guiding principals
Accelerate reporting
efforts with real-time data
via intuitive dashboards
Provide guidance on
talent-related actions
based on data insights
Employees
Provide guidance on data
privacy, security,
confidentiality
Empower with data to
drive better job fit and
performance
Use data to assist in
identifying skill gaps and
to access resources
Make it easy and fun to
share insights (social;
gamification)
Must Do #5: Balance needs for data privacy
and transparency.
What does this all mean for me?
6C Talent Analytics Success Model™
Case in point: Intuit
Source: http://www.talentmgt.com/articles/7024-intuit-digs-data
“We were spending lots of time with the business trying to understand
their needs. And the team worked very diligently toward getting good
data into their hands. So as we built credibility as a team, people just
started to come to us.” (Michelle Deneau, Director of HR Business
Intelligence, Intuit)
Case in point: Google
o Treat your employees’ data
with respect.
o Use data to determine
successful attributes – in
individuals and teams.
o Determine which methods
are most predictive in
assessing success.
o Empower managers with
data to enable behavior
change.
o Don’t loose the human
insight.
But not every company is like Google…
Job success
prediction
Enterprise Solutions Company – launched new
online evaluation with algorithm analyzing answers
along with factual information. Result: New hire
attrition reduced by 20%.
Retention profilingHigh Tech Company – developed statistical profiles
for “retention risks” and conducted custom
interventions (mentors, compensation adjustment,
etc.). Result: Reduction in attrition rates by 50%.
Coaching insightsProfessional Services Company – created a real-
time dashboard for leaders with key retention and
engagement drivers; color coded for “red flags” so
leaders can take more targeted coaching actions.
So, how do I get started?
Determine your organization’s talent analytics maturity level.
Define key stakeholders and ask “crunchy” questions to prioritize talent challenges.
Create a roadmap and change management plan.
Define needs for capability, coalition, technology, and governance.
Start with a “quick win” or pilot solving a critical business problem. Create a data-supported storyline.
Don’t get discouraged and don’t be afraid to ask for help.
Don’t get sucked in by the myths!
Connect with us!
Nicole Dessain
Founder
talent.imperative inc
(312) 659-6499
talent.imperative company page
talent trends Group on LinkedIn
https://www.linkedin.com/in/ndessain
@NicoleDessain
https://www.youtube.com/channel/UCzsO_iZBb38uu_Fkzio1Iyg
Email us at [email protected] to receive a free copy of
our “Talent Analytics Self-Assessment”.
About talent.imperative inc
