Embed Size (px)
Citation preview
© TNS
Changing the Focus of Your Action Planning Efforts P A R T 3
1
Register at www.tnswebinars.com
Equipping Your Managers’ Bosses and HRBP’s to be Better
CoachesPA R T 2
April 30th
Changing the Focus of Your Action Planning EffortsPA R T 3
June 3rd
The Recipe for Real Business ImpactPA R T 4
Aug 6th
Increase Your Managers’ Commitment to Employee
Engagement PA R T 1
March 18th
PA R T 3
Chief Engagement
EnthusiastTNS Employee Insights
M A R K
P H E L P S
Changing the Focus of
Your Action Planning
Efforts
© TNS
Changing the Focus of Your Action Planning Efforts P A R T 3
3
Where’s your focus today?
Increasing
Engagement
Scores? Completed
Action
Plans?
© TNS
Changing the Focus of Your Action Planning Efforts P A R T 3
There’s an
elephant in the
room …
4
Employee
Engagement
Initiative
© TNS
Changing the Focus of Your Action Planning Efforts P A R T 3
There are MANY moving parts to an engagement initiative:
5
Leadership and employee buy-in
Solid engagement methodology
Good survey instrument
Good tools to organize and reorganize
Good survey data collection process
Good external and internal norms
Get preliminary results in real time
Deliver accurate final results quickly
Discuss results with senior leaders
Strong action planning process
Methods to help managers focus their attention
Managers & staff develop good action plans
Completion of action plans
Link results to business success
© TNS
Changing the Focus of Your Action Planning Efforts P A R T 3
Behaviors need to change
There are MANY moving parts to an engagement initiative:
6
Leadership and employee buy-in
Solid engagement methodology
Good survey instrument
Good tools to organize and reorganize
Good survey data collection process
Good external and internal norms
Get preliminary results in real time
Deliver accurate final results quickly
Discuss results with senior leaders
Strong action planning process
Methods to help managers focus their attention
Managers & staff develop good action plans
Completion of action plans
Link results to business success
© TNS
Changing the Focus of Your Action Planning Efforts P A R T 3
Poll: What percentage of your groups actually create and
complete action plans that change behavior?
7
RESPONSES
[ ] 100%
[ ] 75%
[ ] 50%
[ ] 25%
[ ] 0%
[ ] We do not require groups to create action plans based on engagement results.
© TNS
Changing the Focus of Your Action Planning Efforts P A R T 3
8
“I have noticed positive change since the last
Employee Survey.” The lowest % favorable survey item from the TNS
High Performing Companies’ global norms.
Your organization is not alone!
Only 51%Agree or Strongly Agree
© TNS
Changing the Focus of Your Action Planning Efforts P A R T 3
What else can we do … to change behaviors?
9
BetterManager Support:
COACHING
Create Action Plans That Work
Expand Your Org’s
Perspective onEngagement
Make Personal Commitments
© TNS
Changing the Focus of Your Action Planning Efforts P A R T 3
Coaching Techniques to Support Managers
10
The Power of Reflection
Prepare managers before they share
results with their staff
Increase the value of results sharing
and action planning sessions
Ask Powerful Questions
Techniques from
Equipping Your Managers’ Bosses and HRBP’s to be Better Coaches
(recording available!)
BetterManager Support:
COACHING
© TNS
Changing the Focus of Your Action Planning Efforts P A R T 3
What else can we do to change behaviors?
11
BetterManager Support:
COACHING
Create Action Plans That Work
Expand Your Org’s
Perspective onEngagement
Make Personal Commitments
© TNS
Changing the Focus of Your Action Planning Efforts P A R T 3
What types of action plans have you
seen that DON’T work?
12
Enter in the CHAT panel!
Create Action Plans That Work
Not Helpful!
Last Minute!
Off Target!
© TNS
Changing the Focus of Your Action Planning Efforts P A R T 3
Creating more effective action plans …
13
ASK: How will completing this action plan
create a more engaging environment?
Use SMART to record the action plan: Specific
Measurable
Attainable
Relevant
Time-based
Create Action Plans That Work
© TNS
Changing the Focus of Your Action Planning Efforts P A R T 3
14
2nd and 3rd lowest %
favorable survey items from
the TNS High Performing
Companies’ global norms.
Let’s look at creating
action plans that Work!
Create Action Plans That Work
How do you rate the cooperation
between the different units/departments
within [the company]?
In comparison with the people in similar
jobs in other companies, I feel my pay
is fair.
© TNS
Changing the Focus of Your Action Planning Efforts P A R T 3
15
Let’s look at creating
action plans that Work!
Create Action Plans That Work
How do you rate the cooperation
between the different units/departments
within [the company]?
What possible action plans would you suggest to create
sustainable behavior change?
Enter in the CHAT panel!
© TNS
Changing the Focus of Your Action Planning Efforts P A R T 3
16
In comparison with the
people in similar jobs in
other companies, I feel
my pay is fair.
Create Action Plans That Work
Let’s look at creating action plans that Work!
Supervisor:
“I tried to get you a bigger raise, but
the ‘powers that be’ didn’t approve it.”
© TNS
Changing the Focus of Your Action Planning Efforts P A R T 3
What else can we do … to change behaviors?
17
BetterManager Support:
COACHING
Create Action Plans That Work
Expand Your Org’s
Perspective on Engagement
Make Personal Commitments
18
Expand Your Org’s
Perspective on Engagement
Cooking 101
The Right Ingredients
19
Expand Your Org’s
Perspective on Engagement
Engagement is like salt, spices and herbs…
… engaged employees enhance every aspect
of an organization’s livelihood.
© TNS
Changing the Focus of Your Action Planning Efforts P A R T 3
20
Lean/Six Sigma
Promotion / Succession Mgmt
Performance Management
Retention
Safety
Innovation
Selection/Hiring
ChangeManagement
CHAT: How do you reinforce
the importance of engaged
employees outside of your
engagement initiative?
LeadershipDevelopment
© TNS
Changing the Focus of Your Action Planning Efforts P A R T 3
What else can we do … to change behaviors?
21
BetterManager Support:
COACHING
Create Action Plans That Work
Expand Your Org’s
Perspective on Engagement
Make Personal Commitments
© TNS
Changing the Focus of Your Action Planning Efforts P A R T 3
22
“People don’t
leave companies,
they leave bosses!”
Make Personal Commitments
© TNS
Changing the Focus of Your Action Planning Efforts P A R T 3
23
“If leaders want the higher levels
of performance that come with
trust and collaboration, then they
must demonstrate their trust in
others before asking for trust
from others. When it comes to
trust, leaders ante up first.“Encouraging the Heart
Kouzes and Posner, 1999
Make Personal Commitments
© TNS
Changing the Focus of Your Action Planning Efforts P A R T 3
Then …create an action plan on that item, and share their
personal commitment to act or change.
24
Before managers share
results with their teams,
they should review the
results to look for an item
or category that they
personally could/should
work on.
Make Personal Commitments
© TNS
Changing the Focus of Your Action Planning Efforts P A R T 3
Questions?
© TNS
Changing the Focus of Your Action Planning Efforts P A R T 3
This program, 247273, has been approved for 1 (HR
(General)) recertification credit hours toward PHR,
SPHR and GPHR recertification through the HR
Certification Institute. Please be sure to note the
program ID number on your recertification application
form. For more information about certification or
recertification, please visit the HR Certification Institute
website at www.hrci.org.
© TNS
Changing the Focus of Your Action Planning Efforts P A R T 3
Go to www.tnswebinars.com to register or to view
recordings of earlier webinars in the series!
The Recipe for Real Business
ImpactPA R T 4
August 6th
© TNS
Changing the Focus of Your Action Planning Efforts P A R T 3
Thank You!
