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How Emotional Intelligence Leads to Positive Results
Kim Morris Lee
Director, Organizational Effectiveness
University of Illinois at Chicago
LEADING TO POSITIVE RESULTS
EMOTIONAL INTELLIGENCE
•Need for Change – Show Value Add•Multiple Employee Groups•Multiple Levels•Multiple Units
COMMITMENT TO DELIVER RESULTS
• Bottom Line – “If you don’t talk it out, you will act it out.”• How Do We Get People To Accept Need For Respectful Dialogue?• Got Emotional Intelligence?
MEANS TO AN END – POSITIVE END
• Empathy• Organizational Awareness
WHAT IS EMOTIONAL INTELLIGENCE?Re
cogn
ition
Regu
latio
nSOCIAL
Social-AwarenessSelf-Awareness
• Self-Confidence• Accurate Self-Assessment
SELF
Self-Management
• Self-Control• Adaptability
Relationship Management
• Influence• Teamwork and Collaboration
REALLY?
• Discussed Program with Executive Level Management• Showed results achieved in other organizations • Revenue generation – and meeting expressed need for
professional development• Program includes techniques to increase EQ on multiple
levels – self awareness, social awareness, relationship management
CRUCIAL CONVERSATIONS
Kim Morris Lee, PhDDirector, Organizational [email protected]