1. Citra Dewi Wulansari Duhita Anggi Pinasthika Microsoft
Inc.
2. Background 1971 - 1977 Founder Microsoft Bill Gates &
Paul Allen. 1980 Steve Balmer as a first Business Manager IBM
looking for operating system(Q- DOS) 1982 1983 Acquisition
Forethought Inc. Microsoft Word, Power Point, Ms. Excel and mouse
1983 Microsoft IPO 1984 The birth of Apple Apple introduced
Macintosh 1988 - 1998 Microsoft did re-organized, into 5 business
unit : Graphis, Analysis, Data Access,Office , and Entry Spent $2.6
Billion for R&D VISI For every people have computer with
Microsoft installed in their home MISI Software for the
personalcomputer that enriches people in the workplace, at school,
at home
3. Recruiting & Hiring External hiring Campus hiring,
recruiters visit 40 to 50 well regarded universities each year Job
Position for customer support and user tester, Washington site. KSA
High IQ, Technical knowledge expertise, good business judgment,
super productivity behavior Interview User interview as a critical
role. HR people manage the process. Avoid formal situation
Microsoft warns interviewees not to be surprised if their
interviewer is dressed in jeans and T-shirt.
4. Analisa SWOT Strength Intelligent employee Problem solvers
& decision makers characteristic Culture - High autonomy and
entrepreneurial spirit ESPP Weakness Low Salary Uncompensated extra
hours High Turnover Insufficient Training Opportunity Nice &
clear career path Learning by doing rather than conceptual
approach. Giving opportunity for new employee to gain experience.
Threat Limited skilled people in labor market. Critical shortage of
highly skilled technical workers. Human Resource Management
5. IT Labor Shortage 1. Independent Contractors contingent
worker People who work same as normal employee but have no right to
obtain compensation & benefits from company. Reduce personal
cost and to fill the void in a tight labor market. Microsoft paid
them higher wages than regular employee. 2. Microsoft skill 2000.
Web Site that included aptitude skill test. Provide information
universities, schools that participated in Microsoft Academic
Training Program. Provide IT Career Loan Program low cost financing
for IT Training. Provide Information Opening Job position for
Career Expo Microsoft 2000. To bring new individuals and to promote
Microsoft development among current IT Professionals and fresh
graduate
6. Training & Development Pro Contra Learning by doing
approach. Trial-and-error. Trial and error learning can also lead
to costly mistakes in the fast paced industry. OJT - Junior will
feel more empowered, motivate to learn new things Highly skilled
employees must spend considerable amount of time to explain and
answering question from new employees New employees can take
control of their own learning (high autonomy) Can consume too much
time on one assignment Mentoring - Less experienced employees learn
from more experienced one Takes away the seniors productive
time
7. Ladder Levels Lv. 9 or Lv. 10 New employees (fresh graduate)
spend from 6 18 months at this level Lv. 11 Able to function on
their own Minimum supervision Normally stay for 2 to 3 years. Lv.
12 Merit based & teamwork Able to handle all every aspect
assignment Included on project team and have significant impact on
the project. Lv. 13 Employee begin to make an impact across
business units Lv. 14 & 15 Able to contribute across an entire
division People are promoted to this level only with the approval
of Bill Gates
8. Compensation & Benefit Cont Compensation : Low Salary
Stock Option [ESPP] : For full time employees Healthcare :
Microsoft pays the full premium cost of medical,dental, andvision
coverage for all eligible employees. Microsoft Extra : Health club
membership, adoption assistant, paid maternity and paternity leave,
and a matching charitable gift program.
9. Microsoft Competition Software Apple, IBM, Sun Microsystem
Antitrust Case : Monopoly Company monopoly needed to be regulated.
Other competition Operating System Apple, IBM, Sun Microsystem
Consumer Platform Palm, Apple, Motorola Desktop Application
Business Solution Internet
10. Question 1. Microsoft has recognized the shortage of skill
workers by initiating the skill 2000 program. However, it still has
no structure training program for its new employees. How will this
affect them in the future ? Should they change this policy? Answer:
Yes, they should modify this policy. Company could consider to
implement off-job-training with teamwork approach, IT new employee
can improve their communication skill and gain different
perspective from different background ppl.
11. Question 2. The learn as you go work method can be
vulnerable to costly mistakes that set a company back on deadline
or project. Why is Microsoft even more vulnerable to this threat
because of their industry? Stock option are an expensive part of
Microsoft labor cost. If these were eliminated, what impact would
it have on its ability to hire the best and the brightest ? Should
it alter its current ESPP Plan? Answer : Stock option could
increase self-belonging but it isnt directly related with
beneficial of employee. If its gone it will increase turnover.
Alternative : based on their team capability they can
12. Question 3. How should Microsoft react to the federal
lawsuit alleging that ingraid Microsoft corporate practises, such
as performance grading system and flat hierarchical structure,
discriminates against minorities? Answer : Microsoft needs to pay
more attention to issues of grading system, organizational
structure, and discrimination. Grading system needs to be applied
because it is an added value for Microsoft, and to improve the
payroll system. With the establishment of organizational structure,
this will make a career at Microsoft increasingly widespread.
Discrimination should be eliminated, because Microsoft should be
more objective in assessing a person. It was all going to have an
impact on Microsoft's image in society
13. Question 4. Microsoft is in many ways dominated by the
persona of Bill Gates. What effect would his absence have on the
company? Answer : At first it may be difficult to develop software,
but with its best employees and clever, they can develop software
and continue to make innovations so as to facilitate the users in
the future. Microsoft already has their best practice and excellent
management to run the company.
