The Evolving RPO Value Proposition

OVERCOMING GLOBAL TALENT SHIFTS

WITH RPO 3.0

#talentmindset

@cielotalent

1WE BECOME YOU™

INTRODUCTIONS

PAUL DALEY

Senior Vice President

Asia Pacific

KUMAR BHAYA

Client Solutions Director

Asia Pacific

THE WORLD IS

CHANGING.

TALENT ACQUISITION

MUST RESPOND

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ECONOMIC SHIFT

The gap between the growth in demand and the growth in supply of talent

Source: Global Talent 2021: Towers Watson/Oxford Economics (2012)

Deficit

Surplus

Broad Balance

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DEMOGRAPHIC SHIFT

Growing, younger workforce in emerging markets.

Shrinking, older population in developed markets.

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DEMOGRAPHIC SHIFT

Changing nature of employment

Source: Willis Towers Watson 2016 Global Talent Management and Rewards Study

25%Globally

Growth in share of

non-employee talent

expected over the

next three years

59%Singapore

24%Globally

Of all managers say

they manage at least

one contingent worker

on their team

20%Singapore

54%Globally

Of companies report

using more nonemployee

talent due to technology

now or in three years

61%Singapore

6WE BECOME YOU™

TECHNOLOGY SHIFT

10 Jobs Likely to Be Replaced by Robots by 2025

1. Accountants

2. Paralegals / Legal Assistants

3. Bank Tellers & Loan Officers

4. Financial Analysts

5. Insurance Agents

6. Farmers

7. Taxi Drivers

8. Journalists

9. Food Retail Workers

10.Manufacturing Workers

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NOW IS THE TIME TO ACT

Top Five Imperatives for HR Functions

8WE BECOME YOU™

NOW IS THE TIME TO ACT

Two Fundamental Options – Build or Buy

RECRUITMENT

PROCESS

OUTSOURCING

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DEFINING RPOPartnering with an expert to design and execute

a customized process that delivers exceptional

business results. Working together collaboratively

and seamlessly to transform your organization’s

approach to talent acquisition.

RPO Market Size and Growth

US$ billion

11WE BECOME YOU™

EVOLUTION OF RPO SOLUTIONS

Core recruitment with ATS

• Process Efficiency

• Homogenous roles

• Fill reqs quickly at low cost

• Basic Metrics & Reporting

RPO 1.0 plus a CRM

• Agility & flexibility

• Reduced early stage attrition

• Employer Brand

• Basic value-adds:

• Talent communities

• Operational workforce planning

• Basic analytics

• Niche Talent

RPO 2.0 plus RPA and AI

• Alignment of workforce planning

to overall business strategy

• Total Talent Acquisition

• Focus on Candidate Experience

• Quality of Hire linked to

performance

• Comprehensive value-adds:

• Employer Brand

• Strategic workforce planning

• Demand management

• Predictive analytics

• Post-offer Support

• Exit Interviews

• Outplacement

THE INTEGRAL ROLE

OF TECHNOLOGY

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ADVANCED ANALYTICS

From Descriptive to Predictive and onto Prescriptive

RPO 2.0 ANSWERS

• Type, source, quality and cost of talent

• Time for which talent is required

RPO 3.0 ANSWERS

• Which is the best option: a permanent hire in the U.S., a

freelancer from China or an internal shift from Germany?

• Quality of hire scores based on parameter correlation

• Likelihood of attrition in the next 6 to 12 months

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TALENT ACQUISITION TECH ECOSYSTEM

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TA TECHNOLOGY ECOSYSTEM WITH CIELOComplete | Integrated | Optimized

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Talent Attraction

• Employer Branding

• Recruitment Advertising

• Sourcing

• Job Posting

• Referrals

• Etc.

Engagement

• Outbound Calling

• Light Skills Assessment

• Impression Center

• Etc.

Initial Matching

• Resume Screening

• Phone Screens

• Culture-match Assessment

Selection

• Hiring Manager Interviews

• Skills Assessment

Offer & Accept

• Contract Negotiation

• Offer Agreement

• Administrative Execution

Pre-employment

• Legal & Compliance

• Background Screening

• Verifications

• Candidate Enculturation

RECRUITMENT PROCESS

Opportunity for Automation

HIGH (15%)

•Automated Sourcing

•Programmatic job distribution

MEDIUM (5%)

•Chatbots

•Content Library

•Minimum qualification

•Assisted AI for smart outreach

V. HIGH (10%)

•Machine Learning-based Semantic Matching

•Video & Voice screens

•AI-based Assessments

•NLP for machine processing of media

MEDIUM (10%)

•Automated Interview Scheduling

•Computational Hiring Assistance

•AI-based Assessments

MEDIUM (5%)

•AI-based Negotiations

•Automated offers/contracts

HIGH (5%)

•Automated Check Process Workflow

Auto

mation O

pport

unitie

sP

rocess P

oin

tsLik

elihood to A

uto

mate

(Industr

y A

doption %

)

REALIZING RPO 3.0SIX TIPS TO BENEFIT FASTER

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THANK YOU AND Q&A

Get the report that tells you

how the new generation of

RPO will lead to success in

an ever-changing world.

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