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Karen Hebert-‐Maccaro Chief Learning Officer athenahealth
Revising your Enterprise Learning Strategy: It Starts with
Commitment
Bringing Learning to the Learners
athenahealth’s approach to the modern learner
Karen Hebert-Maccaro, Chief Learning Officer
How Do We Learn?
Daily Monthly Quarterly Yearly
SELF
-DIR
ECTE
D
L&D
LED
Web Search
Weekly
Peer Interactions
Articles & Blogs
Videos
Books & eBooks
Apps
Online Networks
Webcasts & Webinars
In-person Networking
Online Courses
Podcasts & Audio Books
Live Classes (outside of work)
Coaching & Mentoring
Conference & Trade Shows
Instructor-led Classes
eLearning Courses
Degreed, How the Workforce Learns in 2016 7
A Shifting L&D Landscape
“Corporate learning departments are changing from education providers to
content curators and experience facilitators, developing innovative platforms that turn employee learning and
development into a self-driven pursuit.”
8
February 2016 Deloi?e University Press (h?ps://dupress.deloi?e.com/dup-‐us-‐en/focus/human-‐capital-‐trends/2016/fostering-‐culture-‐of-‐learning-‐for-‐employees.html)
Our Challenge
People Development Portfolio
virtual learning, JIT learning and on-demand learning was lacking…but within reach
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Our Solution: The Learning Ecosystem
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What is a learning ecosystem?
Learning Tracks
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Let’s take a look at an athenaU track
A track delivers learning on a single topic via multiple modalities.
What is it?
Examples of Modalities
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Wait. Modalities? Yes, the method in which learning is delivered.
Tracks Continued
13
Back to the track
athenaU curates modalities on a single topic and arranges them within a track. The track is created so that the learner can consume any modality at any point in time.
How does it work?
The “System”
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Let’s add more tracks
As athenaU creates tracks on various topics, some tracks may overlap one another. For example, a Communications track may include “stops” that are also included in a Managing People & Others track.
Now what?
Defining the Ecosystem
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athenaU’s learning ecosystem is an
environment designed for the learner, filled with
created and curated content on various topics
and delivered via multiple modalities.
Outcomes
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1. Track Launches
2. JIT Learning Embraced
3. Leaders Engaged
4. Balance of modality shifting
Lessons Learned
1. Start with the culture 2. Communicate with
stakeholders across the organization
3. Launch a high-profile pilot project
4. Promote, promote, promote and promote again
5. Solicit feedback, revise and re-launch
6. Be ready for some bumps along the “tracks”
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Thank You. Questions?
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Enabling Learning: How McDonald’s is Driving a Learning Technologies Foundation
to Accelerate Global Change Capabilities
Thursday, January 26, 2017
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