Oasis Induction & Training Zone

Project overview for IT Team

Developing E-learning courses

Create

Convert

ContentUploa

d

Publish

Integration with iTrent and ADFS

iTrent

Name, position, unit, department, email

Active Directory

UPN, password

Integration with iTrent

iTrent

SP2Post, Category SOAP

APICLIENT

SOAPWEB

SERVICES

All employee data

Daily

Login issues

A user cannot access OITZ and

gets error messages

Contact HR/ Payroll to confirm if

employee’s establishment

is correct in iTrent

(including email)

IT Support

User’s record is correct in

iTrent

Contact OITZ Team

Amend/update user’s details

The end user clicks on ‘Oasis Login’ tab to get

access to the OITZ

Contact WB

Resolve issue

OITZ Team WebBased

Yes

No

Can the issue be

fixed internally

Resolve issue

No

Yes

HR/Payroll

UPN = Primary SMTP

Yes No

Permissions issues

User cannot take any E-learning

course or gets a message that

she/he doesn’t have permissions

to view E-learning courses

A user cannot access his/her

establishment(s) courses and gets error messages

Contact HR/

Payroll to confirm if employe

e’s establishment is

correct in iTrent

IT Support

User’s record is correct in

iTrent

Contact OITZ Team

Amend/update user’s details

End user clicks on a course tab to take it

Contact WB

Resolve issue

OITZ Team WebBased

Yes

No

Can the issue be

fixed internally

Resolve issue

No

Yes

HR/Payroll

Browser issues

User is not able to download pdf documents while

viewing some courses

User is not able to view a SCORM

package

Browser crashes during viewing a

course

Do relevant checks using own

browser

IT Support

The issue doesn’t appear

Contact OITZ Team

Update user’s

browser

End user is viewing an E-learning course

Contact WB

Resolve issue

OITZ Team WebBased

No

Yes

Can the issue be

fixed internally

Resolve issue

No

Yes

Speed/connectivity issues

User is experiencing delays while

viewing video

Content is loading very

slowly, animation is not

synchronised

Do relevant checks using

own PC

Check internet connec

tion

IT Support

The issue doesn’t appear

Contact OITZ Team

Fix user’s

equipment /

connection

End user is viewing an E-learning course

Contact WB

Resolve issue

OITZ Team WebBased

No

Yes

Can the issue be

fixed internally

Resolve issue

No

Yes

Assessment/Grading issues

‘My Learning Passport’ shows that a user failed

a course, but user believes

she/he passed it

Inform a user

that in order to pass a course she/he should

visit each

slide of a course

and complete a quiz.

IT Support

User confirms she/he

visited all slides

Contact OITZ Team

Advise a user

to retake a course

End user has finished a course

Contact WB

Resolve issue

OITZ Team WebBased

Yes

No

Can the issue be

fixed internally

Resolve issue

No

Yes