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1HUGHES PROPRIETARY
World-class networking services and solutions for global organisations
30+ years of experience in building and managing networks.
Connecting organisations around the world
Dan Thornton
2HUGHES PROPRIETARY
Smart World
Busy Lives
Smart Devices
Smart World
Choices
Information, Empowerment, Personalisation
3HUGHES PROPRIETARY
Gone in 60 Seconds
4HUGHES PROPRIETARY
Where Does that Leave Us for Retail?1. More Smart Devices with Wi-Fi Enablement
2. More Users Compare on-line before Purchasing
3. More Customers Using Click and Collect
4. Customers Expect 24hour Connectivity Wherever they Go
5. Multiple Buying Opportunities
6. Growing List of Challenges and Competition
7. Consistent Bricks and Mortar and Online Messaging
8. Brand can be Immediately Affected by Social Media
9. Poor Service and Unavailability Loses Business
10. Analytical Information is Key to Know Who the Customer Is
11. Digital/Content Marketing Tailored to the Specific Customer Enhances the Buying Process
12. How do I Integrate Multi-Brand Acquisitions and Mergers?
13. How do I Integrate E-commerce and meet PCI Compliance?
14. How do I make Sense of all the Data?
15. How do I make Staff / Business more Efficient?
16. +++++
5HUGHES PROPRIETARY
Digital Retail Store of the Future
DATA SECURITY & COST CONTROL
MAKING IT ALL WORK
CUSTOMER EXPERIENCE
IN STOREEMPLOYEE SATISFACTIONWi-Fi and RFID
MobileMarketing
“Connect to Expert”
Mobile POS & PoP Mktg
Employee Training
Cloud-Based Apps
Loss PreventionVideo Surveillance
WAN Optimisation
High AvailabilitySecure Networks
Broadband
Captive Portal(local content,
device fingerprint)
PCI CompliantVoIPManaged Security
Break Room TV
Digital Merchandising
Digital Bulletin Board
Wayfinding
6HUGHES PROPRIETARY
The Underlying Commitments1. Connecting the Services - Making it Work
2. Reliability - When I Want
3. Geographic Reach - Anywhere I Am
4. Personalisation - Content for Me
5. Business Protection - Choice and Social Media
6. User Protection - Threats = Loss of Control
7HUGHES PROPRIETARY
Enhancing the User Experience Does Your Current Wi-Fi Solution Enable You to?
Enhance the User Experience at the same time as providing You with increased Customer Engagement through the use of Survey’s, Banners and Video’s.
Know Your Customer Own Your Customers Information Promote Your Brand Push Offers and Information Integrate with Social Media View Who is Online Track usage Control Networking Resources Protect Your Brand and Your Customers Meet PCI Requirements
?
8HUGHES PROPRIETARY
Digital Media Solutions - The Business Values
• Increase Revenue• Employee Engagement• Improved Customer Experience• Brand Consistency• Real Time Information at your Fingertips• Capturing Your Customer
• More Time in Shop = More Opportunity to Sell/Buy• Day Partitioning and Store Zoning
• Targeting the Right Target Audience at the Right Time
Right Message in the Right Place - Consider the 10 Second SpotRight Message at the Right Time - Day-Parting and Zoning within the StoreInspire and Influence the Customer - Shopper is seeking Solutions, Ideas & ValuesPlanning around the Customer - When to Inform, Entertain or MotivateBetter Informed and Knowledgeable Staff - More Motived to Sell
9HUGHES PROPRIETARY
RFID
Supply Chain Management Stock Control Product Information My Colour, My Size, Availability Security Happy Customers + Happy Employees = Efficiencies Across Business
10HUGHES PROPRIETARY
Hughes Network Systems Europe
• World-class secure and reliable manged networking services and solutions for global organisations
• Customer focussed business relationships• Seamless integration of all access technologies• 24/7 Customer support and network
management
• Single provider for pan-European & global networking
• Seamless integration of multiple access technologies• Bespoke network design, implementation and
operation• Delivering consistent SLAs and services across all
locations in multi-country networks• Personalised Service
WHO WE ARE WHAT WE DO
WHAT WE OFFER OUR STRENGHTS
• Part of a $3.5B Global Company• Over 30 years of experience in building and
managing global networks• 3 offices in Europe
• Milton Keynes (UK)• Griesheim (Germany)• Rome (Italy)
• Network Operations Centre (NOC) based in Germany, supporting over 50,000 managed customer sites across Europe
• Connect in-country and worldwide organisations• A global supplier of managed services and solutions
for WAN/VPN networks• Provide the sevices and tools for our customers to
enhance the user experience and workplace environment
11HUGHES PROPRIETARY
What Hughes is Doing with Retail Customers?
Building Resilient Connections and Underlying Infrastructure
Helping Customers to meet Regulatory Compliance Integrating Multiple Technologies Integrating Multiple Brands Managing Services allowing our Customers to
Concentrate on their Business Single SLA across the network for Quality of Service Managing Performance Threat Protection and Mitigation Enhancing the User Experience
12HUGHES PROPRIETARY
Summary Reduce Queues More Revenue from Customers Consistent Messaging Instore and Online Enhanced User Experience Protect You and Your Customer Inform and Empower Customers
13HUGHES PROPRIETARY
Name Dan ThorntonHUGHES Europe
Office: +44 (0) 1908 425348Mobile:+44 (0) 7867 355457
www.hugheseurope.comwww.hughes.com
thank you
