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HolidayStrategiesUnwrapped
AlexanderRink,CEO,360piJennMarkey,VPMarkeBng,360pk
2 © 2017, 360pi Corporation. All Rights Reserved. 2 © 2017, 360pi Corporation. All Rights Reserved.
Please Note: This Exhibitor Insights session was developed and produced by the sponsor. NRF is not responsible for the content.
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Who Do We Serve
Retail and brand innovators.
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Recognized By
Leading analysts and media.
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Today’s Session • 2015 Holiday Retrospective• 2016: Online Accelerates
• New Holiday Tactics & Opportunities• What Can You Expect in 2017• Your Game Plan to Win• Q & A
7 © 2017, 360pi Corporation. All Rights Reserved. 7 © 2017, 360pi Corporation. All Rights Reserved.
360pi Holiday Insights Series
• 4th consecutive year• Campaign observes holiday product and
pricing tactics of Amazon and other majorretailers across several categories
• 53 Holiday Insight reports• 500+ unique subscribers• 100+ press mentions
8 © 2017, 360pi Corporation. All Rights Reserved. 8 © 2017, 360pi Corporation. All Rights Reserved.
360pi Holiday Insights Methodology With any commerce analytics exercise, it is extremely important to understand underlying assumptions.
• All data was extracted once daily with all products weighted equally.• Each sample includes available products only and prices do not include
shipping, taxes, or overlay offers such as coupons, “buy one, get one”),or cardholder discounts.
• Unless expressly stated otherwise, includes exact matched product to Amazon’sown assortment, not including third-party marketplace sellers.
• All charts and insights are based on specific extractions from the masterdataset; please refer to each caption for detailed information on sample size,dates, and category coverage.
9 © 2017, 360pi Corporation. All Rights Reserved. 9 © 2017, 360pi Corporation. All Rights Reserved.
2015 Holiday Retrospective
&
Longer Discount Periods
Dynamic Pricing
“Follow-the-Leader” Discounting
Growth of Marketplaces Battle of the Price Titans
$
10 © 2017, 360pi Corporation. All Rights Reserved. 10 © 2017, 360pi Corporation. All Rights Reserved.
2016: ONLINE ACCELERATES, REQUIRING NEW HOLIDAY TACTICS
EXECUTIVE INTELLIGENCE REPORT
1-855-360-0075 [email protected] www.360pi.com© 2017, 360pi Corporation. All Rights Reserved. 3
A Look Back at Last Year’s Holiday Predictions
Let’s start this year’s Executive Intelligence report with a look back to the 2015 holiday season to
see what remained the same during the 2016 holiday season and identify any significant
year-over-year shifts.
In last year’s Executive Intelligence report, we outlined predictions for this holiday season.
Were we right?
Early discounting and blurred shopping dates were evidenced at Walmart and Amazon,
both of which started to announce Black Friday deals while kids were still shaking off
their Halloween sugar high;
Increased diversity in tactics based on retailer market positioning was observed.1 For
example, Walmart, known for their “low price leadership”, held to that commitment with
an aggressive price campaign throughout the season;
Target proved us wrong by being a major retailer still using broad-based category
discounting and overlay promotions vs. being more price competitive at the item level;
While marketplaces continued to play a sizable role, Best Buy surprised us by shuttering
their marketplace in early 2016.2
____________________1 http://discover.360pi.com/acton/media/9666/e-commerce-redefines-retail-pricing-strategies--360pi2 http://www.ecommercebytes.com/C/blog/blog.pl?/pl/2016/2/1456267581.html
11 © 2017, 360pi Corporation. All Rights Reserved. 11 © 2017, 360pi Corporation. All Rights Reserved.
Convergence of Online & In-Store In 2016, 86% of Millennials used a mobile device while shopping in-store
52% compared prices 40% checked availability/inventory 37% got digital discounts or coupons 33% read reviews/ratings
And, 96% made a purchase from those retailers
12 © 2017, 360pi Corporation. All Rights Reserved. 12 © 2017, 360pi Corporation. All Rights Reserved.
Cyber Monday Surpassed Black Friday2016 Cyber Monday broke records, with $3.45B in online sales, including:
• 12.1% YOY increase in Cyber Monday online sales• $110M more online sales than Black Friday
– Adobe Digital Insights
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Mining Retail & Shopper Big Data
Most sought brand: Keurig Most desired price range: $20-$50 Most popular type: Drip
Holiday Shopper Preferences for Coffee Makers
EXECUTIVE INTELLIGENCE REPORT
1-855-360-0075 [email protected] www.360pi.com© 2017, 360pi Corporation. All Rights Reserved. 8
As well, our analysis revealed that single serve designs continued
to resonate well with a majority of shoppers, particularly in the
$20 to $50 price range. This is exactly the sweet spot occupied
by Bodum this past holiday, which offered an array of colorful
and affordable single serve french press options.
Another favored holiday shopping category is Toys, with LEGO being a perennial favorite gift for
kids of all ages. However, if you have toy shopped lately, you will know that there is a lot of LEGO
out there to choose from! Applying our GamePlan Market Index to LEGO sets this holiday, we
found the following three Minecraft sets were the “must haves” for the 8 to 12 year old group.
Less than 4%
of Coffee Maker brandsoffered for sale garnered
95%of shopper interest!
Based on a sample of 291 Coffee Maker brands observed on Amazon, Walmart, Target, Bed Bath & Beyond, and Overstock websites from November 2016 to January 2017. Includes all products including those sold by marketplace sellers.
Based on a sample of over 2,000 LEGO branded products as observed on Amazon, Walmart, Target, and Overstock websites in November 2016. Includes all products including those sold by marketplace sellers.
14 © 2017, 360pi Corporation. All Rights Reserved. 14 © 2017, 360pi Corporation. All Rights Reserved.
More Objective Reviews, More Important
Relative popularityof Shark brand
cut in halfpost Amazon policy
change.
Amazon cracks down on incentivized reviews.
Shopper Reviews for Vacuums on Amazon
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Amazon MP = Assortment + Reviews
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Assortment Games in Toys Virtually no overlap between retailer “hot” holiday toys
• Only one toy common to Amazon, Walmart, and Toys “R” Us lists
Exclusives were the game for this holiday’s must-have toy, Hatchimals
UNWRAPPING HOLIDAY TOY STRATEGIES
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Predicting top sellers each season is tricky business. No one anticipated the appeal and demand
for Tickle-Me-Elmo, not even the manufacturer, which led to serious inventory shortages and
missed sales opportunities at the time.
Looking at this year’s top Toy trends, we see a number of retailer exclusive products that
are analogous versions or expanded offerings straight from last year’s lineup, like Pie In the
Face Game, Zoomer Dino and Bunchems. It’s expected that next holiday, we will see retailers
endeavoring to win on lingering demand with expanded versions of trending 2016 products.
Which Toys Made Every Retailer’s List?
Further exploring retailers’ quests for exclusivity this holiday, we examined the amount of overlap
between hot holiday Toys by retailer. We compared the official press releases of four of the most
dominant retailers offering hot holiday Toys this season – Walmart, Target, Toys “R” Us, and of
course, Amazon. And as it turns out, there was virtually no product overlap between retailers.
Walmart’s and Target’s lists revealed the highest resemblance with a negligible eight of the same
products from lists of 30 and 50 products, respectively. Adversely, Amazon presented the least
amount of product overlap with sampled retailers, sharing half as many equivalent products (four)
with Toys “R” Us’ listing of 50 products.
Num Noms Lipgloss Truck Craft Kit was the only
common top holiday Toy product between Amazon,
Walmart, and Toys “R” Us, and while stocked by
Target, it was not mentioned on this retailer’s top
Toys list.
EXECUTIVE INTELLIGENCE REPORT
1-855-360-0075 [email protected] www.360pi.com© 2017, 360pi Corporation. All Rights Reserved. 4
Before we delve into the details of holiday 2016, here’s a quick summary of the bigger surprises
this year:
• Reliance on exclusives to avoid direct price competition even in highly branded
categories like Toys;
• Broader price spread in Electronics relative to previous years;
• Target’s usage of broad-based promotions and overlay offers in hotly contested holiday
categories.
Lessons from Key Categories: Toys & Electronics
Reliance on Toy Exclusives
For many retailers, Toys & Games is the must-win holiday category, so it’s not unusual to see a lot
of price dynamism and price competition at this time of year. However, this year we saw retailers
resort to an increased use of exclusives in an effort to reduce direct price competition with every
major retailer carrying their own strain of the year’s most sought after toy, Hatchimals. This simply
wasn’t an option back in the heydays of Tickle-Me-Elmo and Furby.
17 © 2017, 360pi Corporation. All Rights Reserved. 17 © 2017, 360pi Corporation. All Rights Reserved.
Top Toys Not Necessarily Best Selling Limited alignment between “top” and “Best Selling” toys:
• Only 7% of Amazon’s Top 100 Best Selling Toys referenced as top toys by other retailers
• Even limited overlap between retailer top toys and own best seller lists
Only 5 of Amazon’s 23 top holiday
Toys predictions appeared in
their Top 100 Best-Selling
list as of October 31,
2016.
“”
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Holiday Pricing Electronics on Black Friday Weekend
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Holiday Dynamic Pricing Electronics
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2016 Holiday Summary
Price continues to be important, but just one of many competitive tactics; assortment took center stage this holiday
• Marketplace shelf advantage • Exclusives • Best Sellers
Amazon also got serious about review quality
EXECUTIVE INTELLIGENCE REPORT
1-855-360-0075 [email protected] www.360pi.com© 2017, 360pi Corporation. All Rights Reserved. 3
A Look Back at Last Year’s Holiday Predictions
Let’s start this year’s Executive Intelligence report with a look back to the 2015 holiday season to
see what remained the same during the 2016 holiday season and identify any significant
year-over-year shifts.
In last year’s Executive Intelligence report, we outlined predictions for this holiday season.
Were we right?
Early discounting and blurred shopping dates were evidenced at Walmart and Amazon,
both of which started to announce Black Friday deals while kids were still shaking off
their Halloween sugar high;
Increased diversity in tactics based on retailer market positioning was observed.1 For
example, Walmart, known for their “low price leadership”, held to that commitment with
an aggressive price campaign throughout the season;
Target proved us wrong by being a major retailer still using broad-based category
discounting and overlay promotions vs. being more price competitive at the item level;
While marketplaces continued to play a sizable role, Best Buy surprised us by shuttering
their marketplace in early 2016.2
____________________1 http://discover.360pi.com/acton/media/9666/e-commerce-redefines-retail-pricing-strategies--360pi2 http://www.ecommercebytes.com/C/blog/blog.pl?/pl/2016/2/1456267581.html
21 © 2017, 360pi Corporation. All Rights Reserved. 21 © 2017, 360pi Corporation. All Rights Reserved.
2017 Prediction #1
Continued increase in assortment tactics, including product exclusives, specialty assortments, and private label growth
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2017 Prediction #2
Increased use of retailer and now brand curated lists such as Best Sellers
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2017 Prediction #3
Growing reliance on and battles within marketplaces; increasing pressure on brands and retailers to monitor third-party sellers and shopper experiences
24 © 2017, 360pi Corporation. All Rights Reserved. 24 © 2017, 360pi Corporation. All Rights Reserved.
2017 Prediction #4
Use of new and emerging online signals to identify and track shifts in shopper preferences
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YOUR GAME PLAN
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Brave New (Retail) World
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The Rise of the Algorithms
Flight Pilots Autopilot Systems Drones
Financial Markets Floor Traders Back Office
Trading Algorithmic
Trading
Retail Merchants Pricing? Assortment?
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Know Thy Self
• Define your identity and brand
• Choose your target market
• Establish your assortment andpricing strategy with identifiedkey categories and products
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What do You Stand for?
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Differentiate Your Assortment
• Private Label • Variants / Options • Pack Sizes • Bundles • Services
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Know Your Market – Brand Positioning
• Market Presence• Share of Shelf• MAP Compliance• Promotion Compliance• Content Compliance
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Who is Offering What, When and Why
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Content Matters
Rankings in Search Engines Ratings and Reviews Photos and Videos
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Monitor and Update Your Content
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Curated Product Lists & Event Pages
Powered by 360FlyerTM
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Know Your Market – Retailer Pricing
• Competitive Pricing • Sales/Margin Opportunities • Sales/Margin Threats • Zone Pricing • MAP Compliance
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Get Creative About Pricing
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Personalize and Engender Loyalty
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Inspiration
• Ace Hardware: expert, local service, relationships • Build.com: curated collections, analytics • Hayneedle.com: increased marketing, product count • Jet.com: marketplaces, algorithmic basket pricing
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Thank You!
Download our Executive Intelligence Report at bit.ly/2iNzPuQ
Visit Booth #815 or www.360pi.com Contact us: [email protected]