Upload
stitch-labs
View
166
Download
0
Embed Size (px)
Citation preview
How to Automate Preorders
& Backorders
Mike Lomboy, Product Manager
Speaker
64% of shoppers think delivery speed is important
when purchasing online.
Today’s customers expect seamless shopping experiences
and fast delivery.
Rising customer demands are increasing the complexity of
retailer’s fulfillment workflows.
Although fulfillment processes vary, backorders and
preorders have always been an obstacle for retailers.
In many cases…
A retailer receives
a sales order.
A packing slip is created
and sent to the warehouse.
The warehouse works
to fulfill the sales order.
With preorders
and backorders…
Stock is not available for the
warehouse to fulfill the sales order
The warehouse continuously
checks availability on a daily
basis.
The retailer estimates a
timeframe of when the
out-of-stock item will
become available.
And the order status is
communicated to the
customer until the order is
filled.
Orders begin to pile up…
Resulting in confusion and inefficiencies on the warehouse floor for workers
who are looking to pack and ship orders that may or may not be fully fulfillable.
These workflow hurdles are costly to the retailer & customer.
Warehouse expenses
Warehouse confusion
Manual Labor
Employee hours
Preorder limitations
Costs incurred by the retailer…
Longer wait times for their orders
Poor experience
Pain points of the customer…
Receive Ship Store
To make this process less painful for retailers and customers,
retailers should work towards limiting the complexity of their
warehouse functionality.
To simplify a warehouses’ functions, retailers need an inventory
management software that can…
Update stock across
multiple channels and
warehouses in real-time.
Hold order and packing
info in an operational
system instead of in the
warehouse.
Split shipments into two or
combine into one
And optimize for
efficiency or customer
experience.
Stitch Labs has extended our Multi-Warehousing and Auto
Packing Slip functionalities to give retailers more fulfillment
flexibility and scalability.
Stitch’s extended Auto Packing Slip functionality
Auto Packing Slip
FULL ORDERS
Auto Packing Slip
PARTIAL ORDERS
Auto Packing Slip
OFF
Auto Packing Slip
ON
NEW!NEW!
No packing slip is generated as a result of the order being
created.
9
2
Stock
5
7
3
-2
Availability
3
9
Committed to
Order
0
0
Committed to
Packing Slip
5
7
Available to
Fulfill
Order
Auto Packing Slip
OFF
Sales Order Created
A packing slip for the full order is generated regardless of
fulfillment availability.
9
2
Stock
5
7
3
-2
Availability
3
9
Committed to
Order
0
0
Committed to
Packing Slip
5
7
Available to
Fulfill
Order
Auto Packing Slip
ON
Packing Slip Generated
A packing slip is not generated until there is enough available to
fulfill for the FULL ORDER.
9
2
Stock
5
7
3
-2
Availability
3
9
Committed to
Order
0
0
Committed to
Packing Slip
5
9
Available to
Fulfill
Order
Auto Packing Slip
FULL ORDERS
Packing Slip Not Generated
NEW!
A packing slip is generated once there is enough available to
fulfill for the FULL ORDER.
9
2
Stock
5
9
3
0
Availability
3
9
Committed to
Order
0
0
Committed to
Packing Slip
5
9
Available to
Fulfill
Order
Auto Packing Slip
FULL ORDERS
Packing Slip Generated
NEW!
A packing slip is generated for any portion of the order that can
be fulfilled.
2
Stock
5 3
Availability
3
Committed to
Order
0
Committed to
Packing Slip
5
Available to
Fulfill
Order
Auto Packing Slip
PARTIAL ORDERS
Partial Packing Slip Generated
NEW!
Another packing slip is generated once the rest of the order
becomes available.
Stock Availability Committed to
Order
Committed to
Packing Slip
Available to
Fulfill
Order
Auto Packing Slip
PARTIAL ORDERS
Partial Packing Slip Generated
9 9 09 0 9
NEW!
With Stitch’s Advanced Packing Slip functionality retailers can
choose to optimize their business for more efficiency or for a better
customer experience
Improve order and fulfillment routing across all your sales
channels and warehouse locations with automated workflows that
reduce manual labor and simplify preorders, backorders, and order
splitting
RESOURCES
Auto Packing Slips Support Article
Get Your Demo of Stitch