Jeffrey T. Greene3157 Broadway #5

New York, NY 10027347-397-3170

jtgreene1978@gmail.com

Store Manager with over fifteen years of customer service experience and 10 years of management experience, I have a proven track record of driving top line sales and increasing profitability through leadership built on trust and open communication; paired with a keen sense of merchandise planning and presentation.

EMPLOYMENT:

Brooks Brothers

Store Manager 2/2012-Present

Achieved a 2% decrease in payroll expense for fiscal year 2014 August 2013-July 2014 by monitoring payroll hours and analyzing store sales plan to the store’s weekly and monthly trend and making appropriate adjustments.

Coach, confront and counsel Associates to ensure a consistent delivery of superior customer service and KPI achievement to support the overall success of the business

Foster a positive work environment that encourages collaborative ideas and innovative problem solving

Establish and teach legendary customer service leading by example and coaching associates on behaviors and skills to develop or improve upon their current skill set

Train and update Associates on product knowledge, selling and operational skills ensuring consistent utilization to maximize sales

Utilize weekly business reports to identify merchandise needs and trends to increase the inventory’s “turn rate” and maximize presentations helping maximize dollars per sq. ft.

Develop and implement succession plans for top talent Associates, ensuring a constant pool of promotable Associates to help retain top talent for the business

Provide feedback and guidance to the merchant and design teams to help develop product based on associate and customer feedback.

Faconnable USA

Men’s Floor Manager 8/2010-2/2012

Responsible for a 40% increase to sales plan reaching 9.6 million dollars in sales volume

Motivated sales associates to meet assigned sales goals Demonstrated sales and management leadership through an active role on

the selling floor Ensured the Faconnable Standard of Excellence was adhered to at all times

and reinforced through example Ensured staff met guidelines for use of client books, including capture rate,

retention rate, updates and follow-up

Provided qualitative and quantitative business reports on a weekly basis

Brooks Brothers

Assistant Store Manager 4/2008-8/2010

Monitored and managed payroll to increase prospective hiring opportunities by staying under payroll budget

Communicated clear expectations of KPIs and held each associate accountable during monthly touch bases.

Supported and encouraged operational staff to promote individual development which assisted with career advancement

Coached, developed, trained and updated sales associates on product knowledge, selling and operational skills

Enforced all company training tools to develop sales and operational associates

Dillard’s, Inc.

Area Sales Manager 6/2006-12/2007

Independently managed 40-45 sales associates, producing an average annual sales volume of ten million dollars

Coordinated and directed visual merchandising staff to develop the positioning of new and existing merchandise

Directed inventory control, directly supporting an increase in sales by 4 percent with a gross margin of 12 percent

Provided resolution to customer and associate concerns in a timely, sensitive and effective manner

Visual Merchandise Manager 6/2005-6/2006

Responsible for overall store presentation and advertising Trained Sales Managers and sales associates on current visual presentation

standards across storewide departments to enhance store profits Developed and executed the position of new and existing merchandise on the

selling floor Trained new hires and current associates on company operation guidelines.

EDUCATION:University of Central Florida, Orlando, Fl Associate of ArtsAllen D. Nease High School, St. Augustine, Fl Honors-High School Diploma

Skills: Microsoft Office