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RETAIL MANAGEMENT
By :AMAAN KHAN
INTRODUCTION Retail management is to rightly manage all the
activities needed to carry out to make products or services available to customers from vendor for personal or family use. It carries all the activities that are being done in a business like raising capital, buying products and services, deploying accounting and management information system for control activities, managing warehouses and distribution, developing new products and also the marketing activities. Managing all these activities in retail is what we call retail management.
DEFINITION OF RETAILING
“Retailing includes all the activities involved in selling goods or services to the final consumers for personal, non business use”.
RETAIL MANAGEMENT
Retail management includes all the steps required to bring the customers into the store and fulfill their buying needs. The various processes which help the customer to procure the desired merchandise from the retail stores for their end use refer to retail management.
PURPOSE OF RETAIL MANAGEMENT
Retail management saves time and ensures the customers easily locate their desired merchandise and return home satisfied.
An effective management avoids unnecessary chaos at the store.
FACTORS INFLUENCING RETAIL MANAGEMENT
Social - How consumers, households and communities behave and their beliefs.
Economical - how the economy affects a business in terms of taxation, government spending, general demand, interest rates, exchange rates and European and global economic factors.
Technological - how the rapid pace of change in production process and product innovation affect an organization
Political - how changes in government policy might affect the business
Legal - the way in which legislation in society affects the business.
IMPORTANCE OF RETAIL MANAGEMENT
It breaks the bulk that comes from vendor into small manageable forms for customer
It provides an assortment of products to customer. Not only products is what customers want, they also
want service that is being provided to customer Sometimes it also manage the inventory and
warehouses It also studies customer's needs and wants and
provides the sales pattern to the customer It acts as a link between vendor and the end user It provides information as well as convenience to
the customers.
QUALITY REQUIRED FOR RETAIL PERSONNEL
Be a people person Be flexible Be decisive Have analytical skills Have stamina
TYPES OF RETAIL OUTLETS
Retail outlet
Discount Stores
Warehouse Stores
Super market
Mom and Pop Store
Dollar StoresE Tailers
Malls
Specialty Stores
Department Stores
1. DEPARTMENT STORES
A department store is a set-up which offers wide range of products to the end-users under one roof.
2. DISCOUNT STORES
Discount stores also offer a huge range of products to the end-users but at a discounted rate.
3. SUPERMARKET
A retail store which generally sells food products and household items, properly placed and arranged in specific departments is called a supermarket.
4. WAREHOUSE STORESA retail format which sells limited stock in bulk at a discounted rate is called as warehouse store.
5. MOM AND POP STORE Mom and Pop stores are the small stores run by individuals in the nearby locality to cater to daily needs of the consumers staying in the vicinity.
6.SPECIALTY STORES
Specialty stores sell only selective items of one particular brand to the consumers and primarily focus on high customer satisfaction.
7. MallsMany retail stores operating at one place form a mall. A mall would consist of several retail outlets each selling their own merchandise but at a common platform.
8. E Tailers Online retailing
9. Dollar Stores Dollar stores offer selected
products at extremely low rates but here the prices are fixed.
ADVANTAGES OF RETAIL MANAGEMENT
The fast turn-over of capital investment.
The comparatively small investment required.
The easy control of the business. The absence of styles or seasons.
RETAILERS AND CUSTOMERS - RELATIONSHIP MANAGEMENT
Seek to establish and maintain long-term bonds with customers, rather than act as if each sales transaction is a completely new encounter
Use a win-win approach Develop a customer database.
THANK YOU
HAVE A NICE DAY