The Water Buyers

Guide to the GalaxyStuart Henderson

Head of Business Development

14 September 2016

• Water market landscape is

changing

• Introduction into Water Plus

• Key points about buying

water/services

• Myths, facts and figures

• Getting ready

• Summary

The water market landscape is changing

Who we are….

Why create a joint venture

• 100% focus on B2B service and B2B billing

• A hand picked team

• The agility of a new start

• The scale to invest in great customer

experiences

• The contacts and ability to support all needs

So what do buyers

need to consider?

MobilisationSystem

design

System

buildUser testing

Shadow

operations

Market launch

Sep -15 Dec -15 Mar -16 Sep -16 Apr -17

The industry has a lot to get ready

Oct 16

1

0%

5%

10%

15%

20%

25%

30%

£-

£5,000

£10,000

£15,000

£20,000

£25,000

£30,000

Revenue per Site GM per site

Available margins are variable2

0%

5%

10%

15%

20%

25%

30%

£-

£5,000

£10,000

£15,000

£20,000

£25,000

£30,000

GM per site

Retailers may charge in different ways

Single Unit rate Revenue per site

3

The retail price consists of different elements4

There’s a lot we can learn from Scotland

0%

5%

10%

15%

20%

25%

5

• Switching was slow

• Poor data quality

• Retailer / Wholesaler

relationships matter

• Importance of what

customers don’t see

• Mix of active participants

including intermediaries

• Value of other services

• Sustainable business built on

strong growth and low cost

to serve

12

Water retailers – same but different

• Provide customer services, billing and payment

• Account management

• Value added services

• Water Plus

• Personal

• Easy

• Experts in water/water management

6

13

Be ready to switch

• Understand your portfolio

• Data ready

• Sites, consumption

• Contract ready

• Authority and ability to switch

• Service ready

• What do you need/want

• Water supply /treatment/support

and additional services

7

14

What does success look like?

Market is

open on time

Wide choice of retailers

Better value –

service and price£££

Innovative products

and servicesSeamless cross-

UK market, giving

simplified bills

Pain free

switching

process

1

2

3

15

In summary

• You have a choice

• You need to be ready (data, contract, service requirements)

• You need to be clear about who’s able to give you the personal service, expertise and long term efficiencies and savings you need?

• Talk to the team today or email us at hello@water-plus.co.uk

www.water-plus.co.uk