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© him! Ltd 2016. All rights reserved WHO IS THE LONDON SHOPPER? HIM! RESEARCH AND CONSULTING FULL REPORT NOW AVAILABLE

Who is the London Shopper?

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Page 1: Who is the London Shopper?

© him! Ltd 2016. All rights reserved

WHO IS THE LONDON SHOPPER?

HIM! RESEARCH AND CONSULTING

FULL REPORT NOW AVAILABLE

Page 2: Who is the London Shopper?

© him! Ltd 2016. All rights reserved

CONTENTS

o Methodology

o Aim of report

o Life stage

o Value of the shopper

o Price perception

o Experience ratings

o Mission

o Net category purchases

o Food to Go shopper

o Meal for Tonight shopper

o Loyalty matrix

o Competition

o Preferences

o Opportunities

o Impulsivity

o Thoughts from him!

Page 3: Who is the London Shopper?

© him! Ltd 2016. All rights reserved

LONDON SHOPPERS ARE MORE LIKELY TO CHECK PRICES VS. OTHER REGIONS

London UK average

Likelihood to check prices in this store?

All of the time Most of the time Some of the time

54%

44%

Source: him! CTP 2016

Page 4: Who is the London Shopper?

© him! Ltd 2016. All rights reserved

Top up (planned) Food to Go Top up (distress) Meal for tonight Treat Drink to Go Newsagent

UK ave. London

LONDON C-STORE SHOPPERS OVER-INDEX IN TOP UP, FOOD/DRINK TO GO & MEAL FOR

TONIGHT MISSIONS

Main shopping mission:

Source: him! CTP 2016

Page 5: Who is the London Shopper?

© him! Ltd 2016. All rights reserved

RETAILERS IN LONDON SHOULD FOCUS ON OFFERING THE APPROPRIATE PRODUCTS FOR MEAL FOR TONIGHT AND TOP UP MISSIONS TO DRIVE ADDITIONAL VISITS

London shoppers: Loyalty Mission Matrix

Food to Go

Snacking

Treat

Meal for Tonight

Newsagent

Top Up

Lunch to Go

Source: him! CTP 2016

Page 6: Who is the London Shopper?

© him! Ltd 2016. All rights reserved

CTP STUDY METHODOLOGY

Over 20,000 interviews across

England, Scotland, Wales & Northern Ireland – regional analysis available.

Face-to-face in stores speaking to shoppers as they enter and exit the store capturing moment of truth responses

Research covers all days of the week and from 7am – 10pm each day. Conducted between 15th Feb – 17th April