Embed Size (px)
Citation preview
5 steps to loyalty your clients
HOW TO BUILD STABLE RELATIONSHIPS
WHAT WILL MAKE THAT BOTH SAY „YES” ?
LISTEN CLOSELY AND
BE CURIOUS
Ask open-ended questions
Follow up and sum up important
things
Perceive things that are
important to your client
MAKE IT PERSONAL:
LIKING
Find similarities with the ones you
want to build mutual trust
Establish a personal relationship
Use social media to find
commonalities
BE PRESENT AND
COMMUNICATE
Be accessible and give updates or
a regular base
Try to be present
Try to share goodideas and
helpful resources
STICK TO YOUR WORDS, BE
CONSISTENT
Never promise what can’t you
deliver
Act consistently
If you promise something, stick to it
ADDRESS PROBLEMS, BE
HONEST
Don’t play games
Don’t try to hide problems
Address the problem as early as
possible
BE GRATEFUL TO GREAT
COOPERATION WITH
YOUR CLIENTS
