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The Art & Science of a Successful Cold Email Strategy

The art and science of a successful cold email strategy

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Page 1: The art and science of a successful cold email strategy

The Art & Science of a Successful Cold Email Strategy

Page 2: The art and science of a successful cold email strategy

Today’s Presenters

SAM LABERDirector of Marketing

JOEL FELCHERSales Development Manager

#ColdEmailTips

Page 3: The art and science of a successful cold email strategy

What We’ll Cover

THE SCIENCE Sending times, campaign length, subject lines

Subject lines, storytelling, prioritization

Best practice email templates, SDR playbook

THE ART

THE DEALS

#ColdEmailTips

Page 4: The art and science of a successful cold email strategy

THE SCIENCESending times, campaign length,

subject lines

#ColdEmailTips

Page 5: The art and science of a successful cold email strategy

What We’ll Cover

WHOM Recipients

Subject line

Emails to send

WHAT

HOW MANY

WHEN Email send time

#ColdEmailTips

Page 6: The art and science of a successful cold email strategy

Number of Recipients MattersObserve what happens when an email is sent to two recipients

Open Rate

Reply Rate

Send to one and copy another

83.7% 61.2%

Send to two recipients 70.2% 49.3%

Tip: When sending emails to two recipients, send to one and copy another

#ColdEmailTips

Page 7: The art and science of a successful cold email strategy

Subject Lines MatterHow to organize your subject line to

improve open rate and reply rate

#ColdEmailTips

Page 8: The art and science of a successful cold email strategy

How does subject length effect open and reply rate?

Company A Company B

#ColdEmailTips

Page 9: The art and science of a successful cold email strategy

Subject Line Keyword Analysis

Open Rate

Rep

ly R

ate

#ColdEmailTips

Page 10: The art and science of a successful cold email strategy

How to schedule a meeting? Subject line keyword analysis reveals the best words to use!

Open Rate

Rep

ly R

ate

#ColdEmailTips

Page 11: The art and science of a successful cold email strategy

Best practices:

1. Identify the top performing templates.

2. Understand why they worked well.

3. Share the good templates.

Rep

ly R

ate

Open Rate

*color coded by companies.

How can we use templates more effectively?

#ColdEmailTips

Page 12: The art and science of a successful cold email strategy

Total Emails to SendShould I keep sending if I haven’t heard back from my recipients after (that many) emails?

#ColdEmailTips

Page 13: The art and science of a successful cold email strategy

How many emails should I send to get the first reply?

% Replied on THIS email

#ColdEmailTips

Page 14: The art and science of a successful cold email strategy

How many emails are you sending?However, 57% of sales email

chain stopped at the first one…Your chance of receiving a

reply on THIS email is...

Tip: Keep on emailing since you have not emailed enough

#ColdEmailTips

Page 15: The art and science of a successful cold email strategy

How soon do we expect our emails to be opened or replied?

#ColdEmailTips

Page 16: The art and science of a successful cold email strategy

Time to Send EmailsWhat is the best time in a typical working

day to send your emails?

#ColdEmailTips

Page 17: The art and science of a successful cold email strategy

You are doing it wrongImprove your quick replies by sending emails very early in the

morning or later in the afternoon

#ColdEmailTips

Page 18: The art and science of a successful cold email strategy

Mobile vs. Desktop Behavior

#ColdEmailTips

Page 19: The art and science of a successful cold email strategy

THE ARTSubject lines, storytelling, prioritization

#ColdEmailTips

Page 20: The art and science of a successful cold email strategy

Subject Lines Are Like Handshakes

#ColdEmailTips

Page 21: The art and science of a successful cold email strategy

Subject Lines Are Like Handshakes

Wet Fish

• “Get more leads”• “Business opportunity”• “Meeting request”

#ColdEmailTips

Page 22: The art and science of a successful cold email strategy

Subject Lines Are Like Handshakes

Wet Fish

• “Get more leads”• “Business opportunity”• “Meeting request”

Bone Crusher

• “Increase revenue 200% in 2 months”

• “Last chance to win dozens of deals”

#ColdEmailTips

Page 23: The art and science of a successful cold email strategy

Subject Lines Are Like Handshakes

Wet Fish

• “Get more leads”• “Business opportunity”• “Meeting request”

Bone Crusher

• “Increase revenue 200% in 2 months”

• “Last chance to win dozens of deals”

Spit Shake

• “RE: meeting”• “URGENT – action

required”• “Quick question”

#ColdEmailTips

Page 24: The art and science of a successful cold email strategy

Prospects Think Like Google

Search Rank Factors(Google)

Email Reply Factors(Prospect)

Is this domain reputable?

Does the title match the search?

Does the content match the title?

Is the page mobile friendly?

Do searchers convert?

Have I heard of this company?

Does the subject line match my pain point?

Does the body match the subject?

Can I read it on my phone?

Can I easily learn more?

#ColdEmailTips

Page 25: The art and science of a successful cold email strategy

Start Pitching Stories

#ColdEmailTips

Page 26: The art and science of a successful cold email strategy

A New Framework For Sales Pitches

#ColdEmailTips

Page 27: The art and science of a successful cold email strategy

Real World Example: Inside Sales Director

Situation: As a consequence of rapid growth, the inside sales team is having difficulty finding new, qualified accounts.

#ColdEmailTips

Page 28: The art and science of a successful cold email strategy

Real World Example: Inside Sales Director

Situation: As a consequence of rapid growth, the inside sales team is having difficulty finding new, qualified accounts.

Impact: Reps are fighting over accounts, while opportunities and pipeline remain stagnant.

#ColdEmailTips

Page 29: The art and science of a successful cold email strategy

Real World Example: Inside Sales Director

Situation: As a consequence of rapid growth, the inside sales team is having difficulty finding new, qualified accounts.

Impact: Reps are fighting over accounts, while opportunities and pipeline remain stagnant.

Resolution: Datanyze helps inside sales teams expand their reach by uncovering new accounts that look exactly like your best customers.

#ColdEmailTips

Page 30: The art and science of a successful cold email strategy

Real World Example: Inside Sales Director

Subject: No one likes fighting over accounts

#ColdEmailTips

Page 31: The art and science of a successful cold email strategy

Real World Example: Inside Sales Director

Subject: No one likes fighting over accounts

Hey Mark – noticed that your inside sales team is growing fast, congrats on the success!

Proof of research

#ColdEmailTips

Page 32: The art and science of a successful cold email strategy

Real World Example: Inside Sales Director

Subject: No one likes fighting over accounts

Hey Mark – noticed that your inside sales team is growing fast, congrats on the success!

I’m reaching out, because we’ve found that high-growth sales teams like yours often have trouble expanding their account list as fast as they’re hiring on new ISRs.

Describe situation

#ColdEmailTips

Page 33: The art and science of a successful cold email strategy

Real World Example: Inside Sales Director

Subject: No one likes fighting over accounts

Hey Mark – noticed that your inside sales team is growing fast, congrats on the success!

I’m reaching out, because we’ve found that high-growth sales teams like yours often have trouble expanding their account list as fast as they’re hiring on new ISRs.

I know ISRs hate fighting over accounts and, as a director, I’m sure you’d like to see increased gains in pipeline and demos. This is where I can think Datanyze can help.

Discuss impact

#ColdEmailTips

Page 34: The art and science of a successful cold email strategy

Real World Example: Inside Sales Director

Subject: No one likes fighting over accounts

Hey Mark – noticed that your inside sales team is growing fast, congrats on the success!

I’m reaching out, because we’ve found that high-growth sales teams like yours often have trouble expanding their account list as fast as they’re hiring on new ISRs.

I know ISRs hate fighting over accounts and, as a director, I’m sure you’d like to see increased gains in pipeline and demos. This is where I can think Datanyze can help.

In short, we’ve helped the inside sales directors at Marketo and DoubleDutch uncover hidden pipeline and increase opportunity output by 25% in less than 6 months.

Articulate resolution

#ColdEmailTips

Page 35: The art and science of a successful cold email strategy

Real World Example: Inside Sales Director

Subject: No one likes fighting over accounts

Hey Mark – noticed that your inside sales team is growing fast, congrats on the success!

I’m reaching out, because we’ve found that high-growth sales teams like yours often have trouble expanding their account list as fast as they’re hiring on new ISRs.

I know ISRs hate fighting over accounts and, as a director, I’m sure you’d like to see increased gains in pipeline and demos. This is where I can think Datanyze can help.

In short, we’ve helped the inside sales directors at Marketo and DoubleDutch uncover hidden pipeline and increase opportunity output by 25% in less than 6 months.

If you’re free next week, I’d love to discuss your 2016 goals and see if we might fit in. When’s a good time to connect?

#ColdEmailTips

Page 36: The art and science of a successful cold email strategy

Prioritizing Outreach

#ColdEmailTips

Page 37: The art and science of a successful cold email strategy

Use the Three ‘R’s

Source: Gartner Blog

#ColdEmailTips

Page 38: The art and science of a successful cold email strategy

Use the Three ‘R’s

Source: Gartner Blog

1. Relationship How are we connected?

• LinkedIn• CRM• Referrals

#ColdEmailTips

Page 39: The art and science of a successful cold email strategy

Use the Three ‘R’s

Source: Gartner Blog

1. Relationship How are we connected?

• LinkedIn• CRM• Referrals

2. Readiness Are they looking to buy?

• Datanyze (buying signals)• Yesware (email tracking)• Marketing automation (conversion tracking)

#ColdEmailTips

Page 40: The art and science of a successful cold email strategy

Use the Three ‘R’s

Source: Gartner Blog

1. Relationship How are we connected?

• LinkedIn• CRM• Referrals

2. Readiness Are they looking to buy?

• Datanyze (buying signals)• Yesware (email tracking)• Marketing automation (conversion tracking)

3. Rules What is their buying process?

• Disco call

#ColdEmailTips

Page 41: The art and science of a successful cold email strategy

Giveaway: Template Library

Visit yesware.com/email-templates for 18 FREE data-backed email templates

#ColdEmailTips

Page 42: The art and science of a successful cold email strategy

Giveaway: Datanyze Insider

Visit datanyze.com/insider and enter promo code DZWEBINAR to receive 50 free credits

#ColdEmailTips

Page 43: The art and science of a successful cold email strategy

Questions?

#ColdEmailTips