a story

1998Israeli city of Haifa

By Uri Gneezy and Aldo Rustichini

p. 131 ff

As told by in

Ten Day Care Centersnormal week - on average - # of late pick ups(no fine for late pick up):

workers have lives after hoursparents have unexpected errands/work

pick up time

Ten Day Care Centersone week after fine is imposed - (fine/# of late pick ups):

Ten Day Care Centerstwo weeks after fine – (fine/# of late pick ups):

Ten Day Care Centersthree weeks after fine – (fine/# of late pick ups):

Ten Day Care Centerstopped out after fine – (fine/# of late pick ups):

pre-fine incomplete contract, shared enterprisepost-fine fee-for service transaction

pick up time

post fine:parents regard workers’ time as a commodityparents assume fine represents full price of inconvenience they were causing

pick up time

Ten Day Care Centers3 months later – after fine stopped – (fine/# of late pick ups):

post fine:parents see day care workers as participants in a market transaction rather than as people who’s needs had to be respected

pick up time

dealing with one another

in a market can fundamentally alter

our relationship with one another.

introducing the fine

killed the previous culture.

even after the fine

was dropped.

and now we must be

mindful of getting

that

culture of trust

back.

http://redefineschool.com/10-day-care-centerness/