Create Create YOUR Unstoppable UnstoppableAttitudeAttitude for Personal & for Personal &Professional Success!Professional Success!

Christopher RauschChristopher Rausch

SING SONG

INTRODUCTIONS

Today’s Event

ATTITUDE RECONDITIONING

RELATIONSHIPS

CAREER & BUSINESS

GOAL SETING & ACHIEVING

AGENDA

• 9:00 – 10:30 Session #1 – Attitude• 10:30 – 10:45 Break• 10:45 – 12:15 Session #2 – Relationships• 12:15 – 2:00 Lunch • 2:00 – 3:30 Session #3 – Career/Business• 3:30 – 3:45 Break• 3:45 – 4:45 Goal Setting• 4:45 – 5:00 Wrap Up

The 7th Grade Dropout

Returns Home

That Was…

Homeless

AbusedHungry Dropout

Threatened

DrugsShop Lifted

Then…

Alcohol

Bad Crowd

Lonely

Depressed

Angry

Resentful

Poor

Freezing Nights

Dumpsters

Exhausted

18 Cats4 Dogs

StruggleViolence

Worked

Mom Raped

Discrimination

Suicidal

Fear

Mom NOT A Mother

No Dentist/Doctor

No DadJealousy

Sister?

Food Stamps

No Holidays

Station Wagon

Desperation

This Is…

Karma

WhackyWell Fed Master’s

Degree

Appreciative

FunHarley Davidson

NOW!!!

Music

Good Friends

Laughter

Thankful

Positive

Happiness

Providing

Warm

Home Owner!!!

Determined

5 Cats1 DogVacations Peaceful

Work Hard

Married

End Discrimination

Passionate

Excited

Successful!

New Teeth

Understanding

Giving

Mom

Healthy

Celebrations

Dream Car

Great Job

Starting right now I’m committing myself to a new way of thinking….

1. Am I excited about work?

2. Am I excited about home?

Life 101

S I M P L E

EVERYTHING Happens

For A Reason!

- Christopher Rausch

Trust

HonestyUnderstanding

Sincerity

ATTITUDEHumor

Acceptance

Manners

Compromise

Patience

Effort

Communication

SupportOpenness

DependabilityLove

Appreciation

Respect

“When you change the way you look at things…the things you look at

begin to change” – Dr. Wayne Dyer

Event Bad Attitude

EventBad Attitude

LearnedHelplessness

What Would’ve

What Would’ve

Happened?

Happened?

Victim

Victor

OR

You will continue to get what you’ve

always got!

If you continue to do what you’ve always done…

Belief

RealityInspires

Be Grateful

HatefulNOT

ACCEPT ITor

CHANGE IT!

Part of Problem?

Part of Solution?

OR

Problems Are

LIVING

existing

Vs.

False

Expectations

Appearing

Real

Garbage In =

Garbage Out!

Negative PositiveCan’t

Won’t

Will

Try

Perhaps

OpportunitiesProblems

Never

If/Hope/Wish When

Excuses

ReasonsVs.

Pain

PleasureVs.

Constructive

DestructiveVs.

EMOTIONS

Resentment Guilt Inadequacy Frustration Disappointment Loneliness Overload/Overwhelm

Internal

ExternalVs.

Give Up!!!OR

“As Soon As You Settle For Less Than You Deserve You Get Less Than You Settled

For!”

– Maureen Dowd

Don’t Be

LAZY!

“Whether YOU think YOU can

or YOU think YOU can’t

YOU’RE right!”- Henry Ford

Be

Kid!

A

RECAP• Past – Present – Future• What you focus on• Everything happens for reason• Choices• Victim or Victor• Belief inspires reality

BACKGROUNDS

WANTS

PERCEPTIONS

EGOS

+ =

EXPECTATIONS

LESS BUSINESS

Seek First To Understand

Be UnderstoodThen

Do I Want To Be Right?

HAPPY?OR

Responding

ReactingVs.

Revenge

KARMAVs.

Confidence Arrogance

Versus

Personality Types

Auditory

Visual

Kinesthetic

Generational Generational OpportunitiesOpportunities

Generational Differences Silents, Boomers, Gen X, Gen Y, ….

Backgrounds

Values

Expectations

Technologies

Do Not Generalize

No Dirty Laundry

Deal As They Arise

The Right Time

Problems Not People

Take A Walk!

Don’t Be Defensive!

Q.T.I.P.

Quit Taking It Personally

=

=

You are like the five people you hang out with the most!

Checklist For SuccessTrustworthyHonestDependableRespectfulFriendlyCreativeConfident

Flexible Understanding Decisive Compassionate Genuine Risk Taker

SENDER RECEIVERRECEIVER

Language Barriers

Distractions

Assumptions

Word

WordBlaWord

WordBlaBla

Word BlaWordWord

Word

WordWord

BlaWord

Word

Attitude + Words + Vocal Tone

= Message

Bla Bla Bla!

“Selective Hearing Disorder”

Hearing Listening?

Or

HearDecode

Relate

NEVER Interrupt!!!

“Is That Fair/Reasonable?”

“Have You Considered…”

“In other words…”

“What If…”

“Why???”

“Never” “Always” “Should”

“Let’s See If We Can Compromise”

“I’d Like To Get Your Thoughts On Something”

“What I’m Hearing You Say Is…”

“I feel…When You…”

The Inside Voice“I’ll try being nicer if you’ll try being

smarter”

“I can see your point, but I still think you are full of crap!”

“I like you…you remind me of when I was young and stupid”

RelationshipsThe Basics

Why We Need Them

Components Of Relationships

Tools For Success

RECAP• We need them• Expectations• Understand first• W.I.I.FM• Conflict• Emotions

And it’s my problem why???

Customer service

begins with ME!

Don’t Just Show Up…

Blow Up!!!

Leave your mark on the world!

Grow Your Talents

Vs.

Consistent!!!!

“Get in the ditches”

Leadership

Morale

Productivity

&

Quality

Customer

Satisfaction

Profits Or

Loss

Leadership Cycle

Teamwork – Inside Job

• Happy or right• DCY and QTIP• My story with Yvonne• Seek first..• Listen and paraphrase• Part of problem or solution• Two ears one mouth

$1,440

Would you spend it all wisely?

Time½ Hour per day

= 3hrs a week

= 12hrs a month

= 72hrs 6 months

What Is Negotiation?

Negotiate With???• Yourself• Spouse/Family• Boss/Coworkers• Vendors/Customers• Sparky• Doctors

Negotiating Is…• Discovery Process

– Supply & Demand– Needs Versus Wants

• Building Partnerships

• Not A Contest

Negotiation Styles• Hard

– “I’ve got them in the palm of my hand”– “Take it or leave it, that’s my final offer”– “The sale ends today”

• Soft– “Well, okay I guess if that is it”– “If you say that’s your best offer…”

• Win/Win

• Best Foot Forward

• No Sharing of Prices

• Devil’s Advocate

• Vendors Experience

• Involve Team & Experts

• Think Big Picture – Long Term

Leave EGO At Home!!!

Needs Versus Wants

Know Concessions

Research

Know The Pressures

Know Options

Know The Timelines

Attack The Problem Not The Person

The Future – Not The Past

Seek First To Understand…

Be Silent

Happy or Right?

Never Assume

Never Win Arguments

Do Your Homework

React Versus Respond

Keep Your Promises

Stay In Touch

Successful Strategies Visualization

Power Of Legitimacy

Price – Save To last

Successful Strategies Get It In Writing

Crazy Offer

Team Negotiating

Prepared & Organized

Successful Strategies First Generation Equipment

Demonstrations

Write “Thank You” Letter

Barter

What YOU Can DO! Make Your Job Make Your Job

EasierEasier

Make Someone Make Someone Else’s Job EasierElse’s Job Easier

Improve Quality Or Improve Quality Or Enhance A ProductEnhance A Product

Introduce New Introduce New ProductProduct

Suggest New Suggest New Service To Service To CustomersCustomers

Turn A Problem Into Turn A Problem Into An OpportunityAn Opportunity

Streamline Streamline ProcessesProcesses

What YOU Can DO! Improve MoraleImprove Morale

Increase Increase ProductivityProductivity

Increase SafetyIncrease Safety

Reduce ExpensesReduce Expenses

Increase RevenueIncrease Revenue

Improve TeamworkImprove Teamwork

Improve Improve CommunicationCommunication

What YOU Can DO! Remember Important Dates & NamesRemember Important Dates & Names Stay & Look OrganizedStay & Look Organized Groom & Dress For Success Groom & Dress For Success Think Like An OwnerThink Like An Owner Know The Strategic PlanKnow The Strategic Plan Create Disaster Recovery ManualCreate Disaster Recovery Manual

What YOU Can DO! Orange County’s Best Company ContestOrange County’s Best Company Contest Digital Voice RecorderDigital Voice Recorder Volunteer For Committees/Special EventsVolunteer For Committees/Special Events Meet With Your ManagerMeet With Your Manager Prepared & Proactive For MeetingsPrepared & Proactive For Meetings

What YOU Can DO! Write For Company Newsletter Report What You Learn – HR File Take Community Action Establish Personal Pledge For Following Up Write Department Mission Statement Under Promise/Over Deliver Go Green!

RECAP• Customer service is key!• Reputation is everywhere• Perceptions• Take action• Negotiate everything• Teamwork• Leadership

Life Goal #1TO BE HAPPY!!!

WARNING

COMFORT ZONE!

Have a big enough WHY?

And you’ll find a big enough HOW!

Think With

In Mind

The End

Why do you really want it?

What’s the worst that can happen?

Who are your 5 people?

Where can you start today?

When will you have had enough?

&

Be SMART In Your Goal Planning!

• S.M.A.R.T.–Specific

–Measurable

–Achievable

–Realistic

–Time Specific

Mind Mapping

Don’t Recreate

WheelThe

Needs

Wants

Vs.

Short Term

Long TermVs.

Proactive

ReactiveVs.

Make more moneyIncrease by $200/Month

Buy healthier food

Time, jobs, energy

Resume, attitude, support

Network, good sleepClone myself!

Life Expectancy – Average 75yrs

$3,000/month

Example: 75 – 42 = 33

$36,000/yr

Goal: Retire at age 60

15yrs in retirement = $540,000!!!

Hindsight is always

20/20

Vs.

Fake It

You Make It‘til

What To Do?

- Forgive the past

- Eulogy

- 777 Exercise (worksheet)

- S.M.A.R.T. (goal worksheet)

What To Do?

- Choose your words carefully- Mind Mapping- Vision Boards – Everywhere!!- Google/YouTube- Like Minded People / Ask For Help!- Small chunks

Life Is Like A

RECAP• The REAL goal• Chunks• Rewards along the way• Resourceful

You Can Have Anything You Want – Just Not Everything

Should’ve

Could’ve

Vs.

Definition Of Insanity =

Doing the Same thing over and over expecting different

results!

- Dr. Wayne Dyer

1.

2.

Enthusiasm Passion Determination Attitude

Feel Fear – Do It Anyway

Take Risks Positive Believe

Be in the moment Believe_______ Have big WHY’s

Starting NOW!Starting NOW!

- George Elliot