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National ScholarshipsPortal
E-services: An Introduction
Digital / E – Services: A Consumer’s Perspective
Changing role of Government
Citizen's priorities for E-services
Smart cities and digital governance
Drivers and Trends shaping future
Govt. services
Objectives
Digital / E – Services: A Consumer’s Perspective
Drivers
Changing Role of Government
Digital / E – Services: A Consumer’s Perspective
A passive service provider -> A collaborator and facilitatorA problem solver -> A solution enabler
Collaboration between Government departments is becoming more important
Economic
SocietalTechnological
Demographic
A Few Statistics
Digital / E – Services: A Consumer’s Perspective
58%
42%
Urban SubscribersRural Subscribers
Growth Rate: 1.38%
Growth Rate:
0.48%
Ministry wise E-services
State wise E-services
208
518
47 (1st)
43 (2nd)
38 (3rd)
Gujarat – 12 E-services (15th)
Understanding Citizen’s Priorities
Digital / E – Services: A Consumer’s Perspective
To plan for the long-term, not just the next few years
To better understand the priorities of citizens and
communities
Provide services in a more cost-effective way
Citizens’ Priority:
Digital Principle:
E-participation and co-production of services
Define a clear digital strategy
Delivering better public services optimizing the available
financial resources
Smart cities are based on the principle of
information and data exchange between
different sectors of a city
Information management and aggregation
+ services + applications -> satisfy citizens
perception of the quality of life and work
environment
Smart Cities
Digital / E – Services: A Consumer’s Perspective
ITU definition: "A smart sustainable city is an innovative city that
uses information and communication technologies (ICTs) and other means to improve quality of life,
efficiency of urban operation and services, and competitiveness, while ensuring that it meets the
needs of present and future generations with respect to economic, social and environmental
aspects."
A Smart City – By definition
Digital / E – Services: A Consumer’s Perspective
Rising citizen expectations
Increasing fiscal pressures
New technologies enabling new ways of communications:
1. Improve quality of citizen interaction
2. Ease of access
3. Potential to lower cost
Citizen centric approach, citizens demand greater involvement,
personalization and mobility
Forces Shaping Government E-Services
Digital / E – Services: A Consumer’s Perspective
E-services for Retail: An Example
Digital / E – Services: A Consumer’s Perspective
Inventory Visibility Automated Ordering Process
Flexible Payment Options
Understanding Shoppers’ Behavior
Customization of Content Efficient Supply Chain Optimized Retail
OperationsCollaborative Product
Development
Conclusions
Digital / E – Services: A Consumer’s Perspective
Statutory bodies more keen to be a facilitator
People will love Government coming at their finger-tips,
but services should be safe and real quick
Smart Cities – a bright future perspective
Increased accountability, Increased transparency &
Reduction in corruption
It is still worth the effort if the successful projects can be
scaled
SPEC INDIA: An Introduction
Digital / E – Services: A Consumer’s Perspective
A boutique ISO 9001:2008 certified software solutions company 27 years of consistent success and sustained growthEnterprise solutions for Fortune 100 corporationsCore expertise in enterprise mobility S&D solutionsProven processes to manage 365x24x7 critical maintenance supportQuality assurance practice in line with ISO 9001:2008
ISO9001:2008Certified
27 Years ofexperience
180+ Consultants
Operations Across
25+ Countries
30,000 sq. ft.Off-shore
Development
180 Million in Revenue