Emotional Intelligence and Organizational Competitiveness

Presented by

http://writinghelpline.com/

http://writinghelpline.com/

Definition of Emotional intelligenceInvolves the skills and activities of recognizing one’s and

others’ emotions and managing and utilizing them to enhance relationships.

Encompasses four major areas:1. Self-awareness - ability to be in recognize and manage

personal emotions2. Self-management - skill of directing and controlling

emotional reactions. 3. Social awareness - the essential skill of being in tune with

one’s social environment, including deciphering other people’s emotions accurately

4. Relationship management - use of self-awareness, self-management and social awareness to build and enhance relationships

http://writinghelpline.com/

Emotional Intelligence in the Organization

Porter’s Five Forces spell out the importance of emotional intelligence for organizational competitiveness

Theory outlines the factors that influence competitiveness

1. supplier power2. buyer power3. threat of new entries4. competitive rivalry5. threat of substitution.

http://writinghelpline.com/

Emotional Intelligence in the Organization

The five factors demand the organization’s accurate and comprehensive knowledge of the self and the industrial environment of its operations

Include the internal environment – strengths and weaknesses - and the external environment – opportunities and threats.

Emotional intelligence allows the organization to draw up and implement business strategies aimed at influencing these environments towards a competitive advantage.

http://writinghelpline.com/

Leadership and Emotional Intelligence

Organizational environments demand leaderships based on emotional intelligence to address employee and workplace problems effectively.

emotional intelligence allows leaders to listen, understand and empathize with their employees.

Is essential in participative management and leadership.

Allows leaders to manage conflict resolution methods effectively

http://writinghelpline.com/

For essays on such topics and help in custom essay writing,

visithttp://writinghelpline.com/

http://writinghelpline.com/