1
You said our strong points are: What you think of our service: 17,515 Projects 1,214 Customers 34 Countries Likely to recommend us to colleagues & contacts Overall customer satisfaction 95% 98% What we need to improve: Services you’re most interested in: What you say about us… “Arancho Doc took over the complete translation organization. That gives us peace of mind and takes a lot of sorrows away.” Jan de Vos – Project Manager @ Lely IMC “Very reliable, punctual and good quality translations.” Karin Schumann – Marketing Manager @ Finishing Brands Germany “Always fast, always friendly. Despite communicating mostly via email, I always feel like my contact person is sitting next to me. In the sometimes cloudy Germany, a message from Arancho Doc is always an Italian sunshine.” Petra Bogdanski – Commercial Manager @ Mahr Face-to-face Communication Response times Terminology Management Coordination of Local Validation Multimedia Localization Data source: AD Customer Satisfaction Survey 2015 Icons by Freepik ©Arancho Doc 2016 Combining extensive use of language technology tools with in-depth knowledge of translation and localization processes, Arancho Doc is the perfect partner for international companies seeking to optimize their global content value chain. Headquartered in Bologna, Italy, Arancho Doc serves industry leaders worldwide thanks to a network of offices in Barcelona, Helsinki, Mirandola, Rimini and Zurich. www.aranchodoc.com How did we do in 2015? 2015 by numbers: for in Reliability Fexibility & Proactivity Service Quality & Offering 94% Good/Excellent 93% Good/Excellent 91% Good/Excellent

How did we do in 2015? The results of our last Customer Satisfaction Survey

Embed Size (px)

Citation preview

Page 1: How did we do in 2015? The results of our last Customer Satisfaction Survey

You said our strong points are:

What you think of our service:

17,515 Projects

1,214 Customers

34 Countries

Likely to recommend us to colleagues & contacts

Overall customer satisfaction

95% 98%

What we need to improve:

Services you’re most interested in:

What you say about us…

“Arancho Doc took over the complete translation organization. That gives us peace of mind and takes a lot of sorrows away.”

Jan de Vos – Project Manager @ Lely IMC

“Very reliable, punctual and good quality translations.”

Karin Schumann – Marketing Manager @ Finishing Brands Germany

“Always fast, always friendly. Despite communicating mostly via email, I always feel like my contact person is sitting next to me. In the sometimes cloudy Germany, a message from Arancho Doc is always an Italian sunshine.”

Petra Bogdanski – Commercial Manager @ Mahr

Face-to-face Communication

Response times

Terminology Management

Coordination of Local Validation

Multimedia Localization

Data source: AD Customer Satisfaction Survey 2015 Icons by Freepik ©Arancho Doc 2016

Combining extensive use of language technology tools with in-depth knowledge of translation and localization processes, Arancho Doc is the perfect partner for international companies seeking to optimize their global content value chain. Headquartered in Bologna, Italy, Arancho Doc serves industry leaders worldwide thanks to a network of offices in Barcelona, Helsinki, Mirandola, Rimini and Zurich.

www.aranchodoc.com

How did we do in 2015?

2015 by numbers:

for in

Reliability

Fexibility & Proactivity

Service Quality & Offering

94%

Good/Excellent

93%

Good/Excellent

91%

Good/Excellent