Do IT Wise Connector

What is Do IT Wise Connector?• Integration tool for 3rd party systems – NewRelic,

dynaTrace, Orion Solarwinds, CA Wily

• Extracts data

• Provides filtering of the extracted data

• Converts it to suitable format for the HP BSM

• Monitors the health of the data collection and distribution

• Has web UI for configuration and statistics

What does the package consist?• Engine for pulling data from the 3rd party systems

• Web UI for integration configuration

• Web UI for statistics and health monitoring

• Example BSM Connector policies

• Advanced documentation

What are the benefits of the connector?• Unified console for all the data – HP BSM, OMi

• Correlations between multiple data sources – reports, OMi, SHA

• Service Level Agreements

• Advanced automation

• Suitable for NOC

• Ticketing

• Predictive analysis

Do IT Wise Connectorfor New Relic

The DoITWise Connector UI – Health Dashboard

Indicators are showing the health of each component of the Connector

The DoITWise Connector UI - Status

Real time information for the collected data

The DoITWise Connector UI - Data

Values of the collected metrics

The Data FlowD

o I

T W

ise

Con

nect

orPulls the data

from NewRelic and converts it to suitable format for the BSM Connector

HP

BS

M

Con

nect

orHP BSM data

collector that forwards the collected data to HP BSM

HP

BS

M Stores all the collected data and provides multiple options for interactions with it – reports, dashboards, notifications, etc.

Data types

Topology

• The structure of the NewRelic monitored objects and their relationships represented in the RTSM(CMDB)

Metrics• Metric data is available in

various reports or for predictive analysis

Events

• Alerts (events) are forwarded to BSM event console and mapped to the corresponding Configuration Items

Topology

BSM RTSM

BSM Connector

New RelicMonitored objects –

Business applications, transactions or hosts

Pulls the topology periodically and

delivers it by using custom topology

scripts

CIs and relationships

Alerts (Events)

NewRelic

Alerts

BSM Connector

Mapping

Rules

BSM/OMiEvents Service health

Metrics

NewRelic

Metrics

BSM Connector

Mapping

Rules

BSMMetrics Reports Service

health

NewRelic TopologyHP BSMNew Relic

Alerts in New Relic and events in BSM

Service Health – NewRelic & BPM Metrics

Metrics in Reports - Apdex

Metrics in Service HealthStatus & Performance metrics coming from BPM

Metrics coming from NewRelic

NewRelic System Metrics in SHA - Seasonality

Possible extensions• Operations Analytics (OpsA) – Big data analysis,

suitable for the full transaction data baselining

• Service Level Management (SLM) – enables creating Service Level Agreements based on metrics and events, following their calculations and breaches

• End User Management (EUM) – extends the real user experience provided by NewRelic for the Business Applications and Transactions by providing synthetic user experience