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OpportunityO
57%
43%YES to service
NO to service
People who expressed interest in our service
3 major shops already interestedin a partnership
There are several possibilities to rent an independent shop in malls
We see the problem!!
Footfall
Brand ImageS
Creating a new service
A space to deposit;Clothes, Electricals, Cosmetics
Varying Locker Sizes
Securely monitored
Vibrant retail environment
Recognizable Brand
CustomerC
43.5 %
30.4 %
17.4 %
8.7 %
Age ranges of respondents who would be interested in using our service
CustomerC
Hi! I’m Tom! I am 27 years old and married.
I don’t shop often. When I do it with my family my hands are always full of shopping
bags!!! … and kids running everywhere!!
I am always the one who takes all shopping bags all the way back to the car and comes back to continue shopping.
It is depressing!!
Hi!! I’m Amy and I am a 23 years old. I’m studying and I also have a full-time job as sales assistant.
I love shopping soooo much!! I love to walking around with my friends and searching for stuff in TOPSHOP, RIVER
ISLAND, H&M. But carrying all my bags and bumping into everybody is so annoying while I’m
trying to shop!!
CustomerC
73% own a Smartphone in the UK
- Male- 27 years old- Married with children- Don’t shop often- Shops with family- Owns a car- Lives in a three bedroom flat in Manchester- Household income £44,200- Shops at TKMaxx, Primark, M&S- E-habits: Facebook, games, sports results
- Female- 23 years old- Single- Student & full-time sales assistant- Doesn’t have a car- Lives with her parents- Annual income £ 11,300- Shops at New Look, Schuh, Primark, H&M, River Island, etc.- E-habits: Facebook, Twitter, Instagram, Pinterest
START-UP COSTS (£)Rent 17,500Rates 10,000
Locker Purchase 7,994.40CCTV&Security 2,000
Sofa 800Coffee machine 550
Licensing 520Lawyer -
Membership fsb205
Interior designer 700Office furniture 1,600
INITIAL INVESTMENT
£ 31,550
Annual Rent and rates
£ 70,000 £ 40,000
Research in to shop prices & sizes indicatedwe should opt for a retail space (app. 800sf)which could hold around 84 lockers.
We plan to be opened 9 hours per day &358 days a year.
Quantitative Results
MONTH (4 weeks) (£)
Rent 5,833Rates 3,334
Assurance 240Accountant 49
CCTV&Security 52Staff 3,900 COSTS X
MONTH
£ 14,562
COST X HOUR
Retail cost x hour 60.68Lockers cost x hour 0.72
SCENARIO Income x day(£)
Outcome x day(£)
Profit x day(£)
1/3 occupy 1£xhour 252
546
-294
1/3 occupy 2£xhour 504 -42
½ occupy 1£xhour 378 -168½ occupy 1,5£xhour 567 21
all occupy 1£xhours 756 210
BEST SCENARIO
All occupy 1£ x hour:
£ 209 x day
Quantitative ResultsR
SCENARIO1st and 2nd year
(£)*3rd year and more
(£)*
All lockers occupy at 1£ x hour 60,458.4 72,921.6
All lockers occupy at 1£ x hour + No staff 97,449.48 109,289.52All lockers occupy at 1£ x hour + Lower rent&rates 87,374.16 99,214.2All lockers occupy at 1£ x hour + No staff + Lower rent&rates 127,388.16 139,228.2
*Each figure shows net income (costs covered and VAT paid) and they have to be divided between the 6 group members
In these figures we have considered the repayment of a £25,000 loan with interest (ex.
Barclays loan). According to these numbers we can cover the
remaining £6,000 we need to reach the £31,550 of initial investment
and have a profit!
Qualitative ResultsR
Avoiding lifting and carrying heavy bags can reduce:
• Stress level• Depression• Mental health problems
Helps to reduce the NHS cost of £100bn a year
Our service means people feel comfortable at the mall
Feel comfortable=staying longerand spend more
SOAllowing customers to feel more
confortable without carrying bags would increasing the amount of time
shopping
Further OpportunityO
Mall as customer through franchising
Enlarge market to include age 33+, tourists and OAPs
Sale of Refreshments for add-on sales
Mobile Device Charging Service
Partner with online retailers
Loyalty premium and group discounts
Research methodology
Online survey to identify the target market and to identify if the Service will be useful to the Customer: 40 respondents
SheffieldTown Centre Research – Positive ResponsesTrendy Area 8/27 (29.6%) – between Division St and John LewisTram Stop 6/21 (28.5%) – tram stops West St and City Hall
Meadowhall Research – Positive ResponsesCustomer -shopper – 8/29 (27.5%) use locker instead of car boot (House of Fraser & Debenham’s
Car Parks)14/23 (60.8%) to using a locker (shopper/film)Note - existing lockers 12/36 working
-businesses – 74/77 nil returns or requiring Head Office consideration but interest from House of Fraser, T.M Lewin and New Look
Costs of services eg Lawyer fees derived from and in £’s sterling.
Qualitative Research – NHS and McDonaldization
Footfall – 2013/14 Shopping Centre -0.1% overall and High Street 3.9%
>> References
Guardian Newspaper, UK Incomes: How does your salary compare? Retrieved from: http://www.theguardian.com/money/2014/mar/25/uk-incomes-how-salary-comparehttp://www.theguardian.com/money/2014/mar/25/uk-incomes-how-salary-compare
Ritzer, G. (2015). The McDonaldization of society. Thousand Oaks, CA: SAGE Publications.
Questionnaire Results for online survey: https://www.surveymonkey.com/results/SM-SVRSTM37/
BUSINESS PLAN FIGURES
[Locker prices] Retrieved 22 February, 2015 from http://www.workplace-products.co.uk/checkout/cart/
[Rent and rates] Retrieved 22 February, 2015 from http://www.shopproperty.co.uk/
[Interior Designer] Retrieved 22 February, 2015 from http://www.tradeadvisor.com/a/cost-guides/guide-to-interior-design-fees
[surveillance licence] Retrieved 22 February, 2015 from https://www.gov.uk/public-space-surveillance-cctv-licence
[music licence] Retrieved 22 February, 2015 from http://www.prsformusic.com/SiteCollectionDocuments/PPS%20Tariffs/rs-tariff.pdf
[Legal aid] Retrieved 22 February, 2015 from http://www.fsb.org.uk/
IMAGES
Coffee Machine Illustration Retrieved 18 March, 2015 from http://lazydrawing.com/wp-content/uploads/2014/05/Grinding-Coffee-Retro-Background-Vector-Illustration-1.jpg
Vector Tourists Travellers illustration Retrieved 18 March, 2015 from http://www.123freevectors.com/vector-tourists-travelers-silhouettes/
Untitled illustration of shop siluette Retrieved 18 March, 2015 from http://www.psdgraphics.com/psd/small-store-icon-psd/
Untitled illustration of people siluette Retrieved 18 March, 2015 from http://www.123rf.com/photo_19085611_several-people-shopping.html
Battery Charging icon illustration Retrieved 18 March, 2015 from http://imgarcade.com/1/battery-charging-icon/
T.M. Lewin logo Retrieved 18 March, 2015 from http://www.barcouncil.org.uk/for-the-bar/explore-member-benefits/everyday-benefits/tm-lewin/
House of Fraser logo Retrieved 18 March, 2015 from http://uk.westfield.com/shop/stores/houseoffraser/london/?retailer=35577
Mall illustration Retrieved 18 March, 2015 from http://apescrowinc.com/services/
New look logo Retrieved 18 march, 2015 from http://hellengrasso.com/?p=5404
>> References
Discount card Illustration Retrieved 18 March, 2015 from http://www.psdgraphics.com/psd/gold-and-black-shopping-card-template-psd/
(n.d.). Retrieved 25 February, 2015 from http://www.tmcdist.co.uk/?portfolio=test-5
(n.d.). Retrieved 25 February, 2015 from http://www.shutterstock.com/pic-105353591/stock-vector-fragile-wooden-box-texture-vector-background-eps.html?src=&ws=1
(n.d.). Retrieved 25 February, 2015 from http://www.dreamstime.com/royalty-free-stock-photo-fragile-handle-care-image646025
(n.d.). Retrieved 25 February, 2015 from https://www.etsy.com/market/fragile
(n.d.). Retrieved 25 February, 2015 from http://www.ebay.co.uk/itm/800-Fragile-Handle-with-Care-Labels-Large-99-x-34mm-/200522268162
(n.d.). Retrieved 25 February, 2015 from http://locker-catalogue.co.uk/
(n.d.). Retrieved 25 February, 2015 from https://popart11.wordpress.com/2014/11/06/el-pop-art/
(n.d.). Retrieved 25 February, 2015 from http://hdw.eweb4.com/search/pop+art/
(n.d.). Retrieved 25 February, 2015 from http://blog.shiito.es/pop-art/
(n.d.). Retrieved 25 February, 2015 from http://www.artlex.com/ArtLex/p/popart.html
(n.d.). Retrieved 25 February, 2015 from http://freshome.com/2010/12/09/fun-and-original-furniture-design-split-personality-sofa/
(n.d.). Retrieved 25 February, 2015 from https://www.tumblr.com/tagged/aplanghighartessay
(n.d.). Retrieved February 25, 2015 from http://www.dailymail.co.uk/health/article-2078988/Take-care-sales-Carrying-heavy-bags-cause-shoppers-stress-researchers-find.html