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Using Social Media to Grow Your Business < Webinar Outline
Webinar Outline
How Social Connects You
Understanding Where Your Audience Is
7 Tips for Shareable Social Posts
Track Your ROI
Manage Social in 20 Minutes a Day
Sample Schedule
Additional Resources
Q&A
How Social Connects
Your Business
Using Social Media to Grow Your Business < How Social Connects Your Business
Social Stats
Facebook has over 1.19 billion monthly active users
Twitter adds 300k users per day
89% of 18-29 year olds are on at least one social network
Using Social Media to Grow Your Business < How Social Connects Your Business
Facebook Connectivity
Using Social Media to Grow Your Business < How Social Connects Your Business
Facebook Pros & Cons
Custom page designs
Multiple engagement sources:
Likes, comments and shares
Applications (free and paid)
Analytics (Facebook Insights)
Can synch with social media
management tools (Social Inbox)
X Must be frequently monitored
X Time and resource intense
X Slow audience build
X Advertising not always effective
X Difficult to keep audience
engaged
Twitter Connectivity
Feed
Profile
Using Social to Grow Your Local Business/How Social Connects You
Using Social Media to Grow Your Business < How Social Connects Your Business
Twitter Pros and Cons
Huge audience
Every tweet will land in your
followers feed
Tweets are easy to create
Tweets being indexed by Google
(good for SEO)
X Very busy
X Requires time and resources
X Trolls and bots
X 140 characters can be limiting
Using Social Media to Grow Your Business < How Social Connects Your Business
Google+ Connectivity
Business Profile
Google+ Pros & Cons
Using Social to Grow Your Local Business/How Social Connects You
SEO
Gmail, YouTube integration
Circles to segment users
Links to Review and Maps
Google+ Hangouts
X No contests or promotions
X Ghost town
X SEO benefit depends on the
user’s Circles
Using Social Media to Grow Your Business < How Social Connects Your Business
LinkedIn Connectivity
Company Page
LinkedIn Pros & Cons
SEO
Can link to Twitter
Good for recruiting
Industry networking
Establish yourself as a thought-
leader
X Audience is largely professional
X Not useful for consistent use by
all SMBs
X Smaller audience
X Less interaction
Using Social Media to Grow Your Business < How Social Connects Your Business
Instagram Connectivity
Feed Profile
Using Social Media to Grow Your Business < How Social Connects Your Business
Instagram Pros & Cons
Large audience
Owned by Facebook
Rise of visual sharing (Snapchat)
lets you share photos/short
videos with a caption
Emotional branding opportunity
Audience skews younger
X Not effective for all SMBs
X App is exclusive to smartphones
and tablets (no computers)
X Critics say Instagram is a trend
X Not to be used to repost
advertisements
Understanding Your
Audience’s Location
Using Social Media to Grow Your Business < Understanding Your Audience’s Location
Define Your Target Market
Helpful questions to ask:
What is the average age group of your market?
What is predominant sex? (you may not have one)
Does the cost of your product/service impact who buys?
What is your industry?
What is your geographic location?
What are your customers’ likes and dislikes (and what does this tell
you about them)?
How does your product/service fit into their lifestyle?
When do customers use your product/ hire you for service?
Using Social Media to Grow Your Business < Understanding Your Audience’s Location
Different Networks / Different Audiences
Using Social Media to Grow Your Business < Understanding Your Audience’s Location
Facebook Audience
71% of adult Internet users use the platform
Average U.S. user age: 41 years
Female: 46%
Male: 54%
Average number of friends: 338
Fast-moving consumer goods will perform better on Facebook than luxury goods because the user base skews younger
Using Social Media to Grow Your Business < Understanding Your Audience’s Location
Twitter Audience
Twitter never asks for your gender
72% of active users on Twitter are 18-49 years old
70% of users have at least some college education
Using Social Media to Grow Your Business < Understanding Your Audience’s Location
Google+ Audience
300 million monthly active users
Average monthly time spent on platform: 7 minutes
Female: 30% / male: 70%
Average sales order value for customers referred by
Google+: $40
Using Social Media to Grow Your Business < Understanding Your Audience’s Location
LinkedIn Audience
238 million users in over 200 countries and territories
Fastest-growing demographic: students and recent college
graduates (30 million)
33% of unique visits come from mobile apps
Over 3 million companies have a LinkedIn Company Page
Using Social Media to Grow Your Business < Track Your ROI
Instagram Audience
Audience is mobile (app is smartphone/tablet-exclusive)
200 million users
Female: 30%
Male: 70%
Skews higher income
7 Tips for
Shareable Posts
Using Social Media to Grow Your Business < 7 Tips for Sharable Social Posts
Tip #1
FRIENDLY
Twitter, Facebook, Instagram, Google+
Know Where to Use Hashtags (and how often)
DOESN’T RECOGNIZE
LinkedIn (despite Twitter feed)
Using Social Media to Grow Your Business < 7 Tips for Sharable Social Posts
Tip #2
Know Best Times for Engagement
Google+
1-3 PM
1-4 PM
8-10 AM
5-6 PM
9-11 AM
Using Social Media to Grow Your Business < 7 Tips for Sharable Social Posts
Tip #3 Know How Often to Post
Max Per Day
Minimum Per Week
1
3x
6x 1 1 1
3 1 3x 5x
Using Social Media to Grow Your Business < 7 Tips for Sharable Social Posts
Tip #4 Know How Often to Share Content
On-Publish
Next Day
Next Week
Next Month
Two Months
Using Social Media to Grow Your Business < 7 Tips for Sharable Social Posts
Tip #5 Know How to Catch Your Audiences Eye
Using Social Media to Grow Your Business < 7 Tips for Sharable Social Posts
Tip #6
Don’t be afraid to show your
personality on social media!
Personal content helps your
fans and followers connect
with your business on a deeper
level.
Have Your Own Voice
Using Social Media to Grow Your Business < 7 Tips for Sharable Social Posts
Tip #7 Have Fun with It
Jokes can connect you with fans
and followers in a memorable way
that other content can’t
Share a funny meme or joke that
isn’t offensive and can relate to
your business
Track Your Social Media ROI
Using Social Media to Grow Your Business < Track Your ROI
Always Connect to Business Goals
VANITY METRICS
Likes
+1s
Followers
BETTER METRICS
Engagement
Leads generated
Conversions
Revenue generated
Using Social Media to Grow Your Business < Track Your ROI
Use a Tool
Google Analytics for social campaigns
Track website traffic
Onsite conversions
Sign-ups
Using Social Media to Grow Your Business < Track Your ROI
Give Customers Trackable Assignments
Campaigns
Social-specific coupons
and contests
Using Social Media to Grow Your Business < Track Your ROI
Improve From Results
Always apply results to future campaigns
Capitalize on what you’re doing well and stop what
isn’t performing
Manage Social in
20 Minutes a Day
Using Social Media to Grow Your Business < Manage Social in 20 Minutes a Day
Minutes 1-5
Open Twitter, Facebook, Google+, LinkedIn & Instagram
(bookmark each network to save time)
Check for likes, comments, shares
and any other chatter about
your business
Using Social Media to Grow Your Business < Manage Social in 20 Minutes a Day
Minutes 6-10
Respond to anyone talking to or about your business
Reach out to anyone talking about your industry by running
an Advanced Twitter Search
Using Social Media to Grow Your Business < Manage Social in 20 Minutes a Day
Minutes 11-20
Schedule any posts to Facebook for the day
Create a schedule of tweets, LinkedIn, Google+ and/or
Instagram posts for the day
Set an alert in your phone to make the process easier
Sample Schedule
Using Social Media to Grow Your Business < Sample Schedule
Monday: Run a Special Promotion
Using Social Media to Grow Your Business < Sample Schedule
Tuesday: Social-Exclusive Posts
Using Social Media to Grow Your Business < Sample Schedule
Wednesday: Helpful Tips
Using Social Media to Grow Your Business < Sample Schedule
Thursday: Highlight Others
Using Social Media to Grow Your Business < Sample Schedule
Friday: Focus on Your People
Additional Resources
Social Inbox
Visit localvox.com/solutions/social-inbox for a free demo!
See entire conversations on
1 screen
Smarter metrics
Enhanced photo-sharing
capabilities
Link all your networks
Simple, Effective and Affordable
Local Online Marketing
Search
Social
Mobile
Advertising
Website
PR
Lead Gen
Get your free SEO report today!
localvox.com/free-seo-report
Using Social Media to Grow Your Business < Additional Resources
Top 4 SEO Tools, #1 Local SEO Tool
How local business owners can take on Amazon
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An Award-Winning Platform
Using Social Media to Grow Your Business < Additional Resources
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