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Building social networks for a safer society.
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Elle de Jonge, MSSMNational Projectmanager ANPRDutch National Police | Program Sensing
Who are we ?
Renske Stumpel,Projectmanager customer servicesProjectmanager Opening Up GroningenGroningen municipality, NL
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911 Tweet
Response Model
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response
incident
disturb
In the actprevent
time
©EdJ
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Aantal geschatte misdrijven in
Nederland per jaar(2001-2009).
Bron CBS/ Politieacademie
Citizensparticipation
85% in “the Act”
Traditional response
Help ! Call 911 /112Intake
Servicecentrum To Dispatch
AssesmentDispatch
Dispatching first responders
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Lineair Response
CitizensAlertBurgernet
QuestionResponse CitizensAmberAlert
Network response
Help !
Call112
Schout Twitter
Whats APP
groups
Send TXT
Compronet community
Hero 911
Livesafe
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Municipality
Para
medics
Fire
Fighters
Shop-
keepers
Taxidrivers
Doctors
Citizens
Neighbours
Police
Nurses
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Dutch: Meld!
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Oversight (Example Kortrijk-B).
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Global Meld ! Initiatives.
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CLAIMJESTRAATlike your community area
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Citizens or Police ?
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Police Participation
* Help Citizens tosecure their ownenviroment.
* Citizens can be in the lead.
* Citizens are more resiliance
* Be involved in a network approach of your community
Citizens Participation
* Police is in the lead.
* Citizens help the police to make a secure enviroment
* Police asks specifichelp. (e.g. Burgernet / Amberalert)
* Lineair approach
Polic
ePa
rtic
ipat
ion
Citizen
sParticip
ation
• Groningen binnenstad 3 pilots• Assen binnenstad• Schiphol (Kmar)• Kortrijk (B)
Pilot’s
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Results pilots
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Yes
Yes
Yes
Efficiënter
1. Does the concept leads to quicker reactions?
2. Does the concept leads to the use of less professionals?
3. Does the concept leads to more citizens participation?
4. Does the concept leads to a better feeling of safety?
Meld!-pilot in Groningen A-kwartier neighbourhood
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What we did
Some results
Lessons learned
Experiences with the Groningen MELD-pilot
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3 months pilot
Police officals & citizens workingtogether
Smart phone app
What we did
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What the reports were about
Almost 75% of reports on dealing/disturbances
Like, this one, 4 citizens reporting the same dealers causing nuisance: “(1) “ I see them, they are dealing.” (2) “There are a few around the Hoekstraat as well…“ (3) “another one at the corner of the Oude Kijk/Visserstraat” (4) “2 dealers now at the corner of the Oude Kijk/Visserstraat”.
205 reports
25 citizens
117 reports led todirect on-the-spot response of the police
Some results
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• Willingness to report = grew slightly
• Collaboration of citizens= did not grow significantly, was already good
• Collaboration of police/municipality= Citizens are mostly positive about the level of collaborationwith the police/municipality
.
What we saw:
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• Trust = not significantly grown
• Listening= citizens find police and municipality listened better thanbefore
CONCLUSION OF THE CITIZENS= a sympathetic and potentially innovative and usefull project
What we saw:
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Lessons learned
Attention works!
A lot of value in working together, get yourself a thousand eyes!
Communication with citizens is key.
Keep it simple
Changing set ways of working isn’t easy
It’s not about technique, its about workingtogether
And what happened in the Groningen A-kwartier? A Whatsapp group was set up for citizens – police – and municipality.
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