Upload
techmagnate
View
331
Download
0
Embed Size (px)
Citation preview
PowerPoint Presentation
How To Engage with Your Customers on Social Media for Best Results?MOBILE APP DEVELOPMENTPPC
Ranked as the Seventh Best Search Engine Optimization Reseller Service in India by www.topseos.comSEOSMMWEB DESIGNWEB APP DEVELOPMENT
Hi
My name is John!
Im a working professional!
I use both, a phone and a computer.
.to access my favorite social media sites.
See how it happens
Im active on social sites all day long
Using my smartphone mostly...
Its so enriching and engaging experience...
I interact with brands
Constant interactionIn fact there is
NotificationsFRIENDS
90Conversations everywhere
13
Sometimes this conversation goes viral
Hi!I am a brand representative..
And I need to engage with my followers /customers on social media
This is extremely important for you to survive as a business..
First, you need to grab my(Johns) attention. You can ask me to like your FB page, follow your Twitter account and subscribe to your newsletter.
Then you need to publish interesting, entertaining and informative posts about your products and things that interest your social followers like me.
And you would have to do it several times a day at regular intervals but without spamming or bothering your followers
To schedule your posts, you can use a social media tool such as Hootsuite or Buffer. So, they will work for you, even when youre sleeping.
Now, lets have a look at some other things you need to do to engage with your followers on social media!
Feedback FormFeedback
To engage with my customers and improve my products, I need their feedback
They are a customer-friendly brandMonitor their conversations and use it as a feedback...
Lets improve our products and services in accordance with the feedback received on social media
Wow ! They understand their buyers and their needs
Sharing information
You can also engage with your customers by
Announcing Contests!
Announcing discounts
Announcing new products
Sending gifts
Or giving freebies
Or something that adds value
Or featuring your customers in a company video
Or asking them to share their own videos
Or something that
makes them feel important! or delighted!!!
counter negative rumorsRumors are mere rumors
And dont forget to..
address complaints
And dont forget to..and handle grievances.
Being a busy bee
through social media
Using Twitter
Google+
& Pinterest etc.
The brand seems to be authentic & reliable
An engaged customer
In fact your brand appears more powerful now!
StrategyGoals
VisionMission
TacticsAction plansSocial media helps you enormously in achieving your organizational goals through engagement .
Timely response
Handle Queries
123456789101112
Its time to answer the queries of your customers
Offer solutions
There is a human touchThey accept my suggestions/feedbackThey educate me about their productsThey have constant interactions with me..
..XYZ...
Company Names
So, when I think about companies offering the product I require, this companys name appears on top of my mind
BRANDHe makes the first visit to your store and buys your products
If you engage your customer properly, he comes back to you again and again.
BRAND
Awarenessspreads throughword of mouth
and their friends and relatives are also likely to buy your products..
BRAND
These are a few ways to engage your customers on social mediaBe innovative and discover more such ways
BRANDAnd do it consistently.
For more informative content on digital and content marketing visit Techmagnate.coms blog and subscribe to our newsletter.Follow us on Slideshare.
56
57