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Steve Hammer @Armondhammer President, RankHammer Measurement Strategy for Social Media SMX Social Media Steve Hammer President RankHammer

Measurement Strategy for Social Media By Steve Hammer

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From the SMX Social Media Marketing Conference in Las Vegas, Nevada, November 18-20, 2014. SESSION: Measure Up With Social Analytics. PRESENTATION: Measurement Strategy For Social Media - Given by Steve Hammer, @armondhammer of @RankHammer. #SMX #11B

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Page 1: Measurement Strategy for Social Media By Steve Hammer

Steve Hammer @Armondhammer President, RankHammer

Measurement Strategy for Social Media

SMX Social Media

Steve Hammer President RankHammer

Page 2: Measurement Strategy for Social Media By Steve Hammer

Steve Hammer @Armondhammer President, RankHammer Everyone Struggles

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Measure Social Media Understand social ROI

Yes No

Page 3: Measurement Strategy for Social Media By Steve Hammer

Steve Hammer @Armondhammer President, RankHammer Venn?

Measure

Don’t Understand ROI

Page 4: Measurement Strategy for Social Media By Steve Hammer

Steve Hammer @Armondhammer President, RankHammer Don’t Try This with a Client

Page 5: Measurement Strategy for Social Media By Steve Hammer

Steve Hammer @Armondhammer President, RankHammer It doesn’t end well

Page 6: Measurement Strategy for Social Media By Steve Hammer

Steve Hammer @Armondhammer President, RankHammer Some Numbers are Easy

Page 7: Measurement Strategy for Social Media By Steve Hammer

Steve Hammer @Armondhammer President, RankHammer What’s the value of a like?

Page 8: Measurement Strategy for Social Media By Steve Hammer

Steve Hammer @Armondhammer President, RankHammer

FAMILY What it’s all about

FOOD AND WINE

Eating as an art form?

HOCKEY Go Stars

RANKHAMMER Dallas Based Internet Marketing Agency

Obligatory Me Slide

Page 9: Measurement Strategy for Social Media By Steve Hammer

Steve Hammer @Armondhammer President, RankHammer Traditional Media is measured

Page 10: Measurement Strategy for Social Media By Steve Hammer

Steve Hammer @Armondhammer President, RankHammer The first question is why?

Page 11: Measurement Strategy for Social Media By Steve Hammer

Steve Hammer @Armondhammer President, RankHammer

Commerce Sales Service

Luxury Brand Desire

Cultural Mentions

Content Repeat Visitation Sharing

Community New Members

Discussion Depth

Different sites, different goals

Page 12: Measurement Strategy for Social Media By Steve Hammer

Steve Hammer @Armondhammer President, RankHammer Ecommerce example

Page 13: Measurement Strategy for Social Media By Steve Hammer

Steve Hammer @Armondhammer President, RankHammer Direct response = a big no

Page 14: Measurement Strategy for Social Media By Steve Hammer

Steve Hammer @Armondhammer President, RankHammer Last Click ignores the fight

Page 15: Measurement Strategy for Social Media By Steve Hammer

Steve Hammer @Armondhammer President, RankHammer MultiChannel

Page 16: Measurement Strategy for Social Media By Steve Hammer

Steve Hammer @Armondhammer President, RankHammer Learn from cross channel

Page 17: Measurement Strategy for Social Media By Steve Hammer

Steve Hammer @Armondhammer President, RankHammer Models

Page 18: Measurement Strategy for Social Media By Steve Hammer

Steve Hammer @Armondhammer President, RankHammer The Biggest Mistake

Page 19: Measurement Strategy for Social Media By Steve Hammer

Steve Hammer @Armondhammer President, RankHammer Get them to the site

Page 20: Measurement Strategy for Social Media By Steve Hammer

Steve Hammer @Armondhammer President, RankHammer Then it can be tracked

UA version

Page 21: Measurement Strategy for Social Media By Steve Hammer

Steve Hammer @Armondhammer President, RankHammer Or even observed

Measure

Segment Behavior Diff

Custom dimension

IsFan IsLoggedIn

Tag Manager and or UA

UserID Permisson

Page 22: Measurement Strategy for Social Media By Steve Hammer

Steve Hammer @Armondhammer President, RankHammer Content Tips

Page 23: Measurement Strategy for Social Media By Steve Hammer

Steve Hammer @Armondhammer President, RankHammer Repeat Matters

Page 24: Measurement Strategy for Social Media By Steve Hammer

Steve Hammer @Armondhammer President, RankHammer Dwell time for actual reading

Page 25: Measurement Strategy for Social Media By Steve Hammer

Steve Hammer @Armondhammer President, RankHammer

THANK YOU FOR YOU ATTENTION