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April 1 st April 30 2016 Top Shampoo Brands on Social Media Image courtesy: Brentron via Wikicommons

Social Media Report - Shampoo Brands April 2016

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Page 1: Social Media Report - Shampoo Brands April 2016

April 1st – April 30 2016

Top Shampoo Brands on Social Media

Image courtesy: Brentron via Wikicommons

Page 2: Social Media Report - Shampoo Brands April 2016

Shampoo Brands: Social Media Report

This report captures the performance of

Shampoo Brands (India Region)

on Social Media between

January 1st – March 31st, 2016

Page 3: Social Media Report - Shampoo Brands April 2016

Generate Your Own Social Media Report

This report was generated entirely by the

Unmetric Reporting Engine.

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Social Media Report Now

Page 4: Social Media Report - Shampoo Brands April 2016

Comparison of

Shampoo Brands’ Facebook Pages

Apr 01, 2016 - Apr 30, 2016

Page 5: Social Media Report - Shampoo Brands April 2016

Sunsilk Hair Experts had the largest fan base of 15,919,845 while Matrix Professional Haircare & Color(IN) showed the

highest fan growth of 3.22%.

-0.5%

0.0%

0.5%

1.0%

1.5%

2.0%

2.5%

3.0%

3.5%

0K 2,000K 4,000K 6,000K 8,000K 10,000K 12,000K 14,000K 16,000K 18,000K

Gro

wth

%

Number of Fans

TRESemmé(IN) CLEAR(IN) Dove(IN)

Pantene India Sunsilk Hair Experts Head & Shoulders India(IN)

Himalaya Hair Care L'Oreal Paris(IN) Matrix Professional Haircare & Color(IN)

Fans

Page 6: Social Media Report - Shampoo Brands April 2016

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Garnier India Pantene India CLEAR(IN) Sunsilk Hair

Experts

Head &

Shoulders

India(IN)

Himalaya Hair

Care

Dove(IN) L'Oreal

Paris(IN)

Matrix

Professional

Haircare &

Color(IN)

TRESemmé(IN)

Egypt Philippines Countries < 2% Mexico Pakistan Thailand Brazil Indonesia Other Countries India

Fans - Geography

Page 7: Social Media Report - Shampoo Brands April 2016

Matrix Professional Haircare & Color(IN) had the highest PTAT of 12.32% as a percentage of its average number of Fans during

this time period.

0.0%

2.0%

4.0%

6.0%

8.0%

10.0%

12.0%

14.0%

0K 2,000K 4,000K 6,000K 8,000K 10,000K 12,000K 14,000K 16,000K 18,000K

Pe

op

le t

alk

ing a

bo

ut (a

s %

of

Fa

ns)

Average Number of Fans

TRESemmé(IN) CLEAR(IN) Pantene India Dove(IN)

Sunsilk Hair Experts Head & Shoulders India(IN) L'Oreal Paris(IN) Himalaya Hair Care

Matrix Professional Haircare & Color(IN) Garnier India

Conversations

Page 8: Social Media Report - Shampoo Brands April 2016

L'Oreal Paris(IN) published the greatest number of posts (21). TRESemmé(IN) had the highest average engagement, with a

score of 952.

0 5 10 15 20 25

0 100 200 300 400 500 600 700 800 900 1000

TRESemmé(IN)

Dove(IN)

Pantene India

Sunsilk Hair Experts

Himalaya Hair Care

L'Oreal Paris(IN)

Matrix Professional Haircare

& Color(IN)

Garnier India

Number of Posts

Engagement Score

Engagement Score Number of Posts

Engagement - Posts

Page 9: Social Media Report - Shampoo Brands April 2016

L'Oreal Paris(IN) received the most number of Likes (197,915), the most number of Comments (1,137) and the most number

of Shares (581).

0K 50K 100K 150K 200K 250K

TRESemmé(IN)

CLEAR(IN)

Pantene India

Dove(IN)

Head & Shoulders India(IN)

Sunsilk Hair Experts

L'Oreal Paris(IN)

Himalaya Hair Care

Garnier India

Matrix Professional Haircare & Color(IN)

Likes Comments Shares

Engagement Breakdown

Page 10: Social Media Report - Shampoo Brands April 2016

Most Engaging Brand Posts L'Oreal Paris(IN)

19-APR-16, TUE 12:30PM

We believe YOU CANnes! ?

Participate in our ‘#ICANnes Recreate

Infallible Looks’ contest by doing th ..

ENGMT. LIKES COMMENTS SHARES SENTIMENT

1,000 166,625 855 463 Positive

TRESemmé(IN)

19-APR-16, TUE 2:30AM

Get soft, salon-shiny hair in just three

minutes with the new TRESemmé Spa

Rejuvenation range.

TRESemmé(IN)

08-APR-16, FRI 2:30AM

Get soft, salon-shiny hair in just three

minutes with the new TRESemmé Spa

Rejuvenation Shampoo and ..

ENGMT. LIKES COMMENTS SHARES SENTIMENT

996 37,089 300 139 Neutral

ENGMT. LIKES COMMENTS SHARES SENTIMENT

955 17,542 215 337 Uncategorized

Page 11: Social Media Report - Shampoo Brands April 2016

Most Engaging Brand Posts Pantene India

01-APR-16, FRI 1:30AM

You'll never believe who Anushka's biggest

hair critic is. Watch the video to find out.

ENGMT. LIKES COMMENTS SHARES SENTIMENT

907 16,152 250 188 Negative

Dove(IN)

04-APR-16, MON 10:00AM

What if you could make your hair the

promise of absolute damage repair?

Wondering what we’re talking ..

Pantene India

01-APR-16, FRI 8:30AM

Who does Anushka trust when it comes to

her hair? Watch to know more.

ENGMT. LIKES COMMENTS SHARES SENTIMENT

855 19,892 213 230 Uncategorized

ENGMT. LIKES COMMENTS SHARES SENTIMENT

717 9,324 70 60 Uncategorized

Page 12: Social Media Report - Shampoo Brands April 2016

L'Oreal Paris(IN)'s Facebook Page saw the highest number of Fan posts (60).

0 10 20 30 40 50 60 70

TRESemmé(IN)

CLEAR(IN)

Dove(IN)

Pantene India

Sunsilk Hair Experts

Head & Shoulders India(IN)

Himalaya Hair Care

L'Oreal Paris(IN)

Matrix Professional Haircare & Color(IN)

Garnier India

Number of Fan Posts

Fan Posts

Page 13: Social Media Report - Shampoo Brands April 2016

TRESemmé(IN) received the highest percentage of Positive Sentiment (57.00%).

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

TRESemmé(IN)

CLEAR(IN)

Pantene India

Sunsilk Hair Experts

Head & Shoulders India(IN)

Himalaya Hair Care

L'Oreal Paris(IN)

Matrix Professional Haircare & Color(IN)

Garnier India

Negative Neutral Positive

Sentiment Analysis

Page 14: Social Media Report - Shampoo Brands April 2016

L'Oreal Paris(IN) published the most with 20 posts, among the brands studied here.

5%

16%

2%

0% 4%

4%

15% 36%

18%

0%

TRESemmé(IN)

Matrix Professional Haircare & Color(IN)

Sunsilk Hair Experts

CLEAR(IN)

Himalaya Hair Care

Pantene India

Dove(IN)

L'Oreal Paris(IN)

Garnier India

Head & Shoulders India(IN)

Share Of Voice – Volume of Posts

Page 15: Social Media Report - Shampoo Brands April 2016

L'Oreal Paris(IN) received the largest volume of Likes (197,915), among the brands analyzed here.

17%

0%

6% 0%

0%

8%

10%

59%

0% 0%

TRESemmé(IN)

Matrix Professional Haircare & Color(IN)

Sunsilk Hair Experts

CLEAR(IN)

Himalaya Hair Care

Pantene India

Dove(IN)

L'Oreal Paris(IN)

Garnier India

Head & Shoulders India(IN)

Share Of Voice – Likes

Page 16: Social Media Report - Shampoo Brands April 2016

L'Oreal Paris(IN) received the largest volume of Comments (1,137), among the Shampoo brands we looked at.

20%

1%

6%

0%

0%

12%

13%

43%

5%

0%

TRESemmé(IN)

Matrix Professional Haircare & Color(IN)

Sunsilk Hair Experts

CLEAR(IN)

Himalaya Hair Care

Pantene India

Dove(IN)

L'Oreal Paris(IN)

Garnier India

Head & Shoulders India(IN)

Share Of Voice – Comments

Page 17: Social Media Report - Shampoo Brands April 2016

L'Oreal Paris(IN) received the largest volume of Shares (581), among the Shampoo brands studied.

27%

3%

6%

0%

0% 14%

16%

33%

1% 0%

TRESemmé(IN)

Matrix Professional Haircare & Color(IN)

Sunsilk Hair Experts

CLEAR(IN)

Himalaya Hair Care

Pantene India

Dove(IN)

L'Oreal Paris(IN)

Garnier India

Head & Shoulders India(IN)

Share Of Voice – Shares

Page 18: Social Media Report - Shampoo Brands April 2016

During this time period, #BestEver Pantene was the most engaging run by Pantene India. L'Oreal Paris(IN) published the most

(11) in its #LifeInPink campaign.

0 2 4 6 8 10 12

0 200 400 600 800 1000 1200

Get Red Carpet ready with TRESemmé(TRESemmé(IN))

#SensitiveSkinTalk(Dove(IN))

#BestEver Pantene(Pantene India)

Go Perfect Straight(Sunsilk Hair Experts)

Head & Shoulders Anti Danfruff Shampoo(Head & Shoulders

India(IN))

#LifeInPink(L'Oreal Paris(IN))

#SoColorYourHair(Matrix Professional Haircare & Color(IN))

#PMS - Pimple Masking Story(Garnier India)

Number of Posts

Engagement Score

Engagement Score Number of Posts

Campaign Comparison

Page 19: Social Media Report - Shampoo Brands April 2016

Analysis of

L'Oreal Paris Facebook Page

Apr 01, 2016 - Apr 30, 2016

Page 20: Social Media Report - Shampoo Brands April 2016

Brand Overview

FANS NEW FANS FAN GROWTH COUNTRY DEMOGRAPHICS

2,233,957 3,858 .17% India Mostly Young, Female and

Single

L'Oreal Paris

Page 21: Social Media Report - Shampoo Brands April 2016

Engagement Score Total Fan Posts

582 50

Total Posts Brand Response Rate

20 0.00%

Total Likes Avg. Reply Time

197,915 0 sec

Total Comments General Sentiment

1,137 Neutral

Total Shares

581

Most Engaging Content Type

Contest

Least Engaging Content Type

Product Oriented Posts

Most Prolific Content Type

Product Oriented Posts

Most Engaging Campaign

Vote LPFWA Contest

Most Recent Campaign

Cannes 2013

BRAND POSTS FAN POSTS

Brand Overview

CONTENT & CAMPAIGNS

Page 22: Social Media Report - Shampoo Brands April 2016

2,226K

2,228K

2,230K

2,232K

2,234K

2,236K

2,238K

31-Mar 7-Apr 14-Apr 21-Apr 28-Apr

Fan Growth

Total Fans

2,233,957

New Fans

3,858

Page 23: Social Media Report - Shampoo Brands April 2016

Engagement

0

250

500

750

1,000

1,250

1-Apr 5-Apr 9-Apr 13-Apr 17-Apr 21-Apr 25-Apr 29-Apr

L'Oreal Paris had an average engagement score of 582 and a highest of 975.

Page 24: Social Media Report - Shampoo Brands April 2016

Community Analysis

L'Oreal Paris fans are mostly Young, Female and Single L'Oreal Paris fans are largely from India followed by United Arab

Emirates.

Fan Demographics Distribution of Fans

10%

90%

male female

0% 20% 40% 60% 80%

Below 21

21-30

31-40

41-50

51-60

Over 60

0% 10% 20% 30% 40% 50%

Single

In a Relationship

Engaged

Married

UnKnown

0K 500K 1,000K 1,500K 2,000K 2,500K

India

United Arab Emirates

United States

United Kingdom

Thailand

Canada

Australia

Singapore

Qatar

Congo

Page 25: Social Media Report - Shampoo Brands April 2016

0

1

1

2

2

3

3

4

4

5

1-Apr 8-Apr 15-Apr 22-Apr 29-Apr

Brand Posts

Top keywords used Frequency

hair colour 6

Casting Crème Gloss 5

ICANnes Recreate

Infallible

5

Sonam Kapoor 4

L'Oréal Paris 4

Page 26: Social Media Report - Shampoo Brands April 2016

30%

70%

Brand Participation Brand Non Participation

75%

0%

25%

Posititve Negative Neutral

Brand Posts - Engagement

L'Oreal Paris responded to 6 conversations generated by the 20

Posts they published.

L'Oreal Paris receives more positive than negative vibes from

comments on their Posts.

Brand Responses Sentiment of Brand Posts

Page 27: Social Media Report - Shampoo Brands April 2016

Most Engaging Brand Posts

19-APR-16, TUE 12:30PM

We believe YOU CANnes! ?

Participate in our ‘#ICANnes Recreate

Infallible Looks’ contest by doing th ..

ENGMT. LIKES COMMENTS SHARES SENTIMENT

1,000 166,625 855 463 Positive

05-APR-16, TUE 1:30AM

Sonam Kapoor always looks so stylish from

head to toe! Complete your look with Casting

Crème Gloss h ..

04-APR-16, MON 2:40AM

Complete your look with glossy hair colour from

Casting Crème Gloss for Rs.299 only! #OOTD

Buy now: ..

ENGMT. LIKES COMMENTS SHARES SENTIMENT

553 9,187 40 27 Positive

ENGMT. LIKES COMMENTS SHARES SENTIMENT

484 7,548 24 26 Positive

NO IMAGE NO IMAGE NO IMAGE

Page 28: Social Media Report - Shampoo Brands April 2016

Brand Posts - Analysis

Brand Post Types Days of the week

0 5 10 15 20

0 200 400 600 800

Videos

Links

Photos

Plain Text

Polls

Number of Posts

Engagement Score

Engagement Score Number of Posts

0 2 4 6 8

0 200 400 600 800 1,000

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

Number of Posts

Engagement Score

Engagement Score Number of Posts

Page 29: Social Media Report - Shampoo Brands April 2016

Top Keywords Used Frequency

L'Oréal Paris 25

ICANnes 6

9828442208

Whatspp

6

Husband 6

Love marriage

Specialist

6

User Posts

0

1

2

3

4

5

6

1-A

pr

2-A

pr

3-A

pr

4-A

pr

5-A

pr

6-A

pr

7-A

pr

8-A

pr

9-A

pr

10

-Ap

r

11

-Ap

r

12

-Ap

r

13

-Ap

r

14

-Ap

r

15

-Ap

r

16

-Ap

r

17

-Ap

r

18

-Ap

r

19

-Ap

r

20

-Ap

r

21

-Ap

r

22

-Ap

r

23

-Ap

r

24

-Ap

r

25

-Ap

r

26

-Ap

r

27

-Ap

r

28

-Ap

r

29

-Ap

r

30

-Ap

r

Positive Neutral Negative

Page 30: Social Media Report - Shampoo Brands April 2016

L'Oreal Paris appears to participate more when Fan conversations have greater positive vibes than negative.

User Posts - Engagement

Sentiment

44%

0%

56%

Posititve Negative Neutral

Page 31: Social Media Report - Shampoo Brands April 2016

Most of L'Oreal Paris posts were around 'Product Oriented Posts', and posts around 'Contest' received the highest

engagement.

Content Intel

0 1 2 3 4 5 6 7 8 9

0 100 200 300 400 500 600 700 800 900 1000

Product Oriented Posts

Contest

Number of Posts

Engagement Score

Engagement Score Number of Posts

Page 32: Social Media Report - Shampoo Brands April 2016

Campaign Intel – 3 most recent campaigns

0 5 10 15 20 25

0 50 100 150 200 250 300 350 400 450 500

#LifeInPink

#LipstickDiaries

#MyColorObsession

Number of Posts

Engagement Score

Engagement Score Number of Posts

Unmetric undertakes campaign tagging for brands. This is an overview of L’Oreal’s campaigns not limited to the period

studied in this report.

Page 33: Social Media Report - Shampoo Brands April 2016

Analysis of

Matrix Professional

Haircare & Color Facebook Page Apr 01, 2016 - Apr 30, 2016

Page 34: Social Media Report - Shampoo Brands April 2016

Brand Overview

FANS NEW FANS FAN GROWTH COUNTRY DEMOGRAPHICS

206,973 6,466 3.22% India Mostly Young, Female and

Single

Matrix Professional Haircare & Color

Page 35: Social Media Report - Shampoo Brands April 2016

Engagement Score Total Fan Posts

62 11

Total Posts Brand Response Rate

9 0.00%

Total Likes Avg. Reply Time

306 0 sec

Total Comments General Sentiment

32 Neutral

Total Shares

56

Most Engaging Content Type

Question to fans

Least Engaging Content Type

Engagement Oriented Posts

Most Prolific Content Type

Product Oriented Posts

Most Engaging Campaign

Mirror Shine Blackspa

Treatment

Most Recent Campaign

Bridal collection

BRAND POSTS FAN POSTS

Brand Overview

CONTENT & CAMPAIGNS

Page 36: Social Media Report - Shampoo Brands April 2016

194K

196K

198K

200K

202K

204K

206K

208K

31-Mar 7-Apr 14-Apr 21-Apr 28-Apr

Fan Growth

Total Fans

206,973

New Fans

6,466

Page 37: Social Media Report - Shampoo Brands April 2016

Engagement

0

250

1-Apr 5-Apr 9-Apr 13-Apr 17-Apr 21-Apr 25-Apr 29-Apr

Matrix Professional Haircare & Color had an average engagement score of 62 and a highest of 94.

Page 38: Social Media Report - Shampoo Brands April 2016

Community Analysis

Matrix Professional Haircare & Color fans are mostly Young,

Female and Single

Matrix Professional Haircare & Color fans are largely from India

followed by United States.

Fan Demographics Distribution of Fans

35%

65%

male female

0% 20% 40% 60%

Below 21

21-30

31-40

41-50

51-60

Over 60

0% 20% 40% 60%

Single

In a Relationship

Engaged

Married

UnKnown

0K 50K 100K 150K 200K 250K

India

United States

United Arab Emirates

Canada

Australia

Malaysia

Saudi Arabia

Thailand

Qatar

Page 39: Social Media Report - Shampoo Brands April 2016

0

0

0

1

1

1

1

1-Apr 8-Apr 15-Apr 22-Apr 29-Apr

Brand Posts

Top keywords used Frequency

Matrix salon 6

http://on.fb.me/1fas3IJ 6

hair 4

SOCOLOR 2

Available 2

Page 40: Social Media Report - Shampoo Brands April 2016

56%

44%

Brand Participation Brand Non Participation

25%

0%

75%

Posititve Negative Neutral

Brand Posts - Engagement

Matrix Professional Haircare & Color responded to 5 conversations

generated by the 9 Posts they published.

Matrix Professional Haircare & Color receives more positive than

negative vibes from comments on their Posts.

Brand Responses Sentiment of Brand Posts

Page 41: Social Media Report - Shampoo Brands April 2016

Most Engaging Brand Posts

01-APR-16, FRI 4:57AM

Have you experienced the 5 Professional Wonders of our new Wonder.Black Ammonia Free range yet?

It's ..

ENGMT. LIKES COMMENTS SHARES SENTIMENT

94 38 13 7 Neutral

23-APR-16, SAT 1:41AM

Show some love and tell us what’s your

favorite Matrix product in the comments

below!

27-APR-16, WED 8:43AM

Taking care of your hair should never be a

problem! Head straight to a Matrix salon

near you to get ..

ENGMT. LIKES COMMENTS SHARES SENTIMENT

86 41 4 10 Positive

ENGMT. LIKES COMMENTS SHARES SENTIMENT

72 44 0 9 Neutral

NO IMAGE NO IMAGE NO IMAGE

Page 42: Social Media Report - Shampoo Brands April 2016

Brand Posts - Analysis

Brand Post Types Days of the week

0 1 2 3 4 5 6 7

0 20 40 60 80

Links

Photos

Number of Posts

Engagement Score

Engagement Score Number of Posts

0 1 2 3 4

0 20 40 60 80

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

Number of Posts

Engagement Score

Engagement Score Number of Posts

Page 43: Social Media Report - Shampoo Brands April 2016

Top Keywords Used Frequency

Earn 7

9604780731 7

7 levels 7

BONUS AMOUNT 6

APPLICATIONS 1 6

User Posts

0

1

2

3

4

5

6

7

8

9

1-A

pr

2-A

pr

3-A

pr

4-A

pr

5-A

pr

6-A

pr

7-A

pr

8-A

pr

9-A

pr

10

-Ap

r

11

-Ap

r

12

-Ap

r

13

-Ap

r

14

-Ap

r

15

-Ap

r

16

-Ap

r

17

-Ap

r

18

-Ap

r

19

-Ap

r

20

-Ap

r

21

-Ap

r

22

-Ap

r

23

-Ap

r

24

-Ap

r

25

-Ap

r

26

-Ap

r

27

-Ap

r

28

-Ap

r

29

-Ap

r

30

-Ap

r

Positive Neutral Negative

Page 44: Social Media Report - Shampoo Brands April 2016

Matrix Professional Haircare & Color appears to participate more when Fan conversations have greater positive vibes than negative.

User Posts - Engagement

Sentiment

9% 0%

91%

Posititve Negative Neutral

Page 45: Social Media Report - Shampoo Brands April 2016

Most of Matrix Professional Haircare & Color posts were around 'Product Oriented Posts', and posts around 'Question to fans'

received the highest engagement.

Content Intel

0 1 2 3 4 5 6 7 8

0 10 20 30 40 50 60 70 80 90 100

Product Oriented Posts

Question to fans

Engagement Oriented Posts

Number of Posts

Engagement Score

Engagement Score Number of Posts

Page 46: Social Media Report - Shampoo Brands April 2016

Campaign Intel – 3 most recent campaigns

Entire Campaign

0 2 4 6 8 10 12

0 100 200 300 400 500 600 700 800 900 1000

#SoColorYourHair

Mirror Shine Blackspa Treatment

Matrix Opti.black range

Number of Posts

Engagement Score

Engagement Score Number of Posts

Unmetric undertakes campaign tagging for brands. This is an overview of Matrix’s campaigns not limited to the period

studied in this report.

Page 47: Social Media Report - Shampoo Brands April 2016

Analysis of

Pantene India Facebook Page

Apr 01, 2016 - Apr 30, 2016

Page 48: Social Media Report - Shampoo Brands April 2016

Brand Overview

FANS NEW FANS FAN GROWTH COUNTRY DEMOGRAPHICS

1,377,903 4,065 .30% India Mostly Young, Female and

Single

Pantene India

Page 49: Social Media Report - Shampoo Brands April 2016

Engagement Score Total Fan Posts

837 5

Total Posts Brand Response Rate

2 0.00%

Total Likes Avg. Reply Time

25,476 0 sec

Total Comments General Sentiment

320 Neutral

Total Shares

248

Most Engaging Content Type

Ad Campaigns

Least Engaging Content Type

NA

Most Prolific Content Type

Ad Campaigns

Most Engaging Campaign

#BestEver Pantene

Most Recent Campaign

New Daily Moisture Repair

Collection

BRAND POSTS FAN POSTS

Brand Overview

CONTENT & CAMPAIGNS

Page 50: Social Media Report - Shampoo Brands April 2016

1,371K

1,372K

1,373K

1,374K

1,375K

1,376K

1,377K

1,378K

1,379K

31-Mar 7-Apr 14-Apr 21-Apr 28-Apr

Fan Growth

Total Fans

1,377,903

New Fans

4,065

Page 51: Social Media Report - Shampoo Brands April 2016

Engagement

0

250

500

750

1,000

1-Apr 5-Apr 9-Apr 13-Apr 17-Apr 21-Apr 25-Apr 29-Apr

Pantene India had an average engagement score of 837 and a highest of 837.

Page 52: Social Media Report - Shampoo Brands April 2016

Community Analysis

Pantene India fans are mostly Young, Female and Single Pantene India fans are largely from India followed by Pakistan.

Fan Demographics Distribution of Fans

13%

87%

male female

0% 20% 40% 60%

Below 21

21-30

31-40

41-50

51-60

Over 60

0% 20% 40% 60%

Single

In a Relationship

Engaged

Married

UnKnown

0K 500K 1,000K 1,500K

India

Pakistan

United States

Nepal

United Arab Emirates

Bangladesh

Philippines

Saudi Arabia

Canada

Congo

Page 53: Social Media Report - Shampoo Brands April 2016

0

1

1

2

2

3

1-Apr 8-Apr 15-Apr 22-Apr 29-Apr

Brand Posts

Top keywords used Frequency

trust 1

biggest hair critic 1

Anushka 1

hair 1

video 1

Page 55: Social Media Report - Shampoo Brands April 2016

Brand Posts - Analysis

Brand Post Types Days of the week

0 1 2 3

0 200 400 600 800 1000

Videos

Number of Posts

Engagement Score

Engagement Score Number of Posts

0 1 2 3

0 200 400 600 800 1,000

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

Number of Posts

Engagement Score

Engagement Score Number of Posts

Page 56: Social Media Report - Shampoo Brands April 2016

Top Keywords Used Frequency

है 1

स ेज़्यादा शयेर करें 1

वो सभी ददए गए 1

Saraswati Vihar 1

Opp Crescent Public

School

1

User Posts

0

0

0

1

1

1

1

1-A

pr

2-A

pr

3-A

pr

4-A

pr

5-A

pr

6-A

pr

7-A

pr

8-A

pr

9-A

pr

10

-Ap

r

11

-Ap

r

12

-Ap

r

13

-Ap

r

14

-Ap

r

15

-Ap

r

16

-Ap

r

17

-Ap

r

18

-Ap

r

19

-Ap

r

20

-Ap

r

21

-Ap

r

22

-Ap

r

23

-Ap

r

24

-Ap

r

25

-Ap

r

26

-Ap

r

27

-Ap

r

28

-Ap

r

29

-Ap

r

30

-Ap

r

Positive Neutral Negative

Page 57: Social Media Report - Shampoo Brands April 2016

Pantene India appears to participate more when Fan conversations have greater positive vibes than negative.

User Posts - Engagement

Sentiment

20%

0%

80%

Posititve Negative Neutral

Page 58: Social Media Report - Shampoo Brands April 2016

Campaign Intel – 3 most recent campaigns

0 1 2 3 4 5 6 7

0 200 400 600 800 1000 1200

#BestEver Pantene

#LisaForPantene

Share your frowny selfie and get a Pantene

hamper

Number of Posts

Engagement Score

Engagement Score Number of Posts

Unmetric undertakes campaign tagging for brands. This is an overview of campaigns run by Pantene not limited to the period

studied in this report.

Page 59: Social Media Report - Shampoo Brands April 2016

Analysis of

Sunsilk Hair Experts Facebook Page

Apr 01, 2016 - Apr 30, 2016

Page 60: Social Media Report - Shampoo Brands April 2016

Brand Overview

FANS NEW FANS FAN GROWTH COUNTRY DEMOGRAPHICS

15,919,845 116,088 .73% India Mostly Young, Female and

Single

Sunsilk Hair Experts

Page 61: Social Media Report - Shampoo Brands April 2016

Engagement Score Total Fan Posts

300 29

Total Posts Brand Response Rate

1 0.00%

Total Likes Avg. Reply Time

18,746 0 sec

Total Comments General Sentiment

154 Neutral

Total Shares

104

Most Engaging Content Type

Product Oriented Posts

Least Engaging Content Type

NA

Most Prolific Content Type

Product Oriented Posts

Most Engaging Campaign

SUNSILK 2 STATES

CONTEST

Most Recent Campaign

BRAID TYPE TUESDAY

BRAND POSTS FAN POSTS

Brand Overview

CONTENT & CAMPAIGNS

Page 62: Social Media Report - Shampoo Brands April 2016

15,700K

15,750K

15,800K

15,850K

15,900K

15,950K

31-Mar 7-Apr 14-Apr 21-Apr 28-Apr

Fan Growth

Total Fans

15,919,845

New Fans

116,088

Page 63: Social Media Report - Shampoo Brands April 2016

Engagement

0

250

500

1-Apr 5-Apr 9-Apr 13-Apr 17-Apr 21-Apr 25-Apr 29-Apr

Sunsilk Hair Experts had an average engagement score of 300 and a highest of 300.

Page 64: Social Media Report - Shampoo Brands April 2016

Community Analysis

Sunsilk Hair Experts fans are mostly Young, Female and Single Sunsilk Hair Experts fans are largely from Brazil followed by

Indonesia.

Fan Demographics Distribution of Fans

17%

83%

male female

0% 20% 40% 60% 80%

Below 21

21-30

31-40

41-50

51-60

Over 60

0% 20% 40% 60%

Single

In a Relationship

Engaged

Married

UnKnown

0K 1,000K 2,000K 3,000K 4,000K

Brazil

Indonesia

Philippines

India

Egypt

Thailand

Pakistan

Mexico

Argentina

Germany

Page 65: Social Media Report - Shampoo Brands April 2016

0

0

0

1

1

1

1

1-Apr 8-Apr 15-Apr 22-Apr 29-Apr

Brand Posts

Top keywords used Frequency

natural hair growth 1

time 1

months 1

new Sunsilk 1

Healthy Growth 1

Page 67: Social Media Report - Shampoo Brands April 2016

Brand Posts - Analysis

Brand Post Types Days of the week

0 1 2

0 50 100 150 200 250 300 350

Links

Number of Posts

Engagement Score

Engagement Score Number of Posts

0 1 2

0 100 200 300 400

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

Number of Posts

Engagement Score

Engagement Score Number of Posts

Page 68: Social Media Report - Shampoo Brands April 2016

Top Keywords Used Frequency

India 2

Thankz 2

ths shmpu 2

bt nw m 2

long hair 2

User Posts

0

1

1

2

2

3

3

4

1-A

pr

2-A

pr

3-A

pr

4-A

pr

5-A

pr

6-A

pr

7-A

pr

8-A

pr

9-A

pr

10

-Ap

r

11

-Ap

r

12

-Ap

r

13

-Ap

r

14

-Ap

r

15

-Ap

r

16

-Ap

r

17

-Ap

r

18

-Ap

r

19

-Ap

r

20

-Ap

r

21

-Ap

r

22

-Ap

r

23

-Ap

r

24

-Ap

r

25

-Ap

r

26

-Ap

r

27

-Ap

r

28

-Ap

r

29

-Ap

r

30

-Ap

r

Positive Neutral Negative

Page 69: Social Media Report - Shampoo Brands April 2016

Sunsilk Hair Experts appears to participate more when Fan conversations have greater positive vibes than negative.

User Posts - Engagement

Sentiment

22%

8%

70%

Posititve Negative Neutral

Page 70: Social Media Report - Shampoo Brands April 2016

Campaign Intel – 3 most recent campaigns

Entire Campaign

0 2 4 6 8 10 12 14 16 18

0 1 2 3 4 5 6 7 8 9 10

Go Perfect Straight

Sunsilk STYLE RESOLUTION 2015

Band Baaja Bridesmaid Contest

Number of Posts

Engagement Score

Engagement Score Number of Posts

The following is an analysis of campaigns run by Sunsilk that is not limited to the period studied in this report.

Page 71: Social Media Report - Shampoo Brands April 2016

Analysis of

TRESemmé Facebook Page

Apr 01, 2016 - Apr 30, 2016

Page 72: Social Media Report - Shampoo Brands April 2016

Brand Overview

FANS NEW FANS FAN GROWTH COUNTRY

1,158,715 5,025 .44% India

TRESemmé

Page 73: Social Media Report - Shampoo Brands April 2016

Engagement Score Total Fan Posts

952 9

Total Posts Brand Response Rate

3 33.33%

Total Likes Avg. Reply Time

56,840 2 days, 13 hrs, 22 mins

Total Comments General Sentiment

532 Positive

Total Shares

485

Most Engaging Content Type

Product Oriented Posts

Least Engaging Content Type

NA

Most Prolific Content Type

Product Oriented Posts

Most Engaging Campaign

Get Red Carpet ready with

TRESemmé

Most Recent Campaign

Wish this diva a Very Happy

Birthday

BRAND POSTS FAN POSTS

Brand Overview

CONTENT & CAMPAIGNS

Page 74: Social Media Report - Shampoo Brands April 2016

1,149K

1,150K

1,151K

1,152K

1,153K

1,154K

1,155K

1,156K

1,157K

1,158K

1,159K

1,160K

31-Mar 7-Apr 14-Apr 21-Apr 28-Apr

Fan Growth

Total Fans

1,158,715

New Fans

5,025

Page 75: Social Media Report - Shampoo Brands April 2016

Engagement

0

250

500

750

1,000

1,250

1-Apr 5-Apr 9-Apr 13-Apr 17-Apr 21-Apr 25-Apr 29-Apr

TRESemmé had an average engagement score of 952 and a highest of 996.

Page 76: Social Media Report - Shampoo Brands April 2016

Community Analysis

TRESemmé fans are largely from India followed by United Arab Emirates.

Distribution of Fans

0K 200K 400K 600K 800K 1,000K 1,200K 1,400K

India

United Arab Emirates

United States

Canada

United Kingdom

Australia

Thailand

Singapore

Saudi Arabia

Mongolia

Page 77: Social Media Report - Shampoo Brands April 2016

0

0

0

1

1

1

1

1-Apr 8-Apr 15-Apr 22-Apr 29-Apr

Brand Posts

Top keywords used Frequency

three minutes 3

Spa Rejuvenation range 3

new TRESemmé Spa

Rejuvenation

3

salon-shiny hair 3

soft 3

Page 78: Social Media Report - Shampoo Brands April 2016

33%

67%

Brand Participation Brand Non Participation

Brand Posts - Engagement

TRESemmé responded to 1 conversations generated by the 3 Posts they published.

Brand Responses

Page 79: Social Media Report - Shampoo Brands April 2016

Most Engaging Brand Posts

19-APR-16, TUE 2:30AM

Get soft, salon-shiny hair in just three

minutes with the new TRESemmé Spa

Rejuvenation range.

ENGMT. LIKES COMMENTS SHARES SENTIMENT

996 37,089 300 139 Neutral

08-APR-16, FRI 2:30AM

Get soft, salon-shiny hair in just three

minutes with the new TRESemmé Spa

Rejuvenation Shampoo and ..

18-APR-16, MON 10:00AM

Get soft, salon-shiny hair in just three

minutes with the new TRESemmé Spa

Rejuvenation range.

ENGMT. LIKES COMMENTS SHARES

955 17,542 215 337

ENGMT. LIKES COMMENTS SHARES

286 2,209 17 9

NO IMAGE NO IMAGE NO IMAGE

Page 80: Social Media Report - Shampoo Brands April 2016

Brand Posts - Analysis

Brand Post Types Days of the week

0 1 2 3

0 200 400 600 800 1000 1200

Links

Videos

Number of Posts

Engagement Score

Engagement Score Number of Posts

0 1 2

0 200 400 600 800 1,000 1,200

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

Number of Posts

Engagement Score

Engagement Score Number of Posts

Page 81: Social Media Report - Shampoo Brands April 2016

Top Keywords Used Frequency

best shampoo 2

dandruff 2

hair 2

Conditioner online 1

tresemme 1

User Posts

0

0

0

1

1

1

1

1-A

pr

2-A

pr

3-A

pr

4-A

pr

5-A

pr

6-A

pr

7-A

pr

8-A

pr

9-A

pr

10

-Ap

r

11

-Ap

r

12

-Ap

r

13

-Ap

r

14

-Ap

r

15

-Ap

r

16

-Ap

r

17

-Ap

r

18

-Ap

r

19

-Ap

r

20

-Ap

r

21

-Ap

r

22

-Ap

r

23

-Ap

r

24

-Ap

r

25

-Ap

r

26

-Ap

r

27

-Ap

r

28

-Ap

r

29

-Ap

r

30

-Ap

r

Positive Neutral Negative

Page 82: Social Media Report - Shampoo Brands April 2016

TRESemmé responded to 3 conversations generated by the 9

Posts fans published.

TRESemmé appears to participate more when Fan conversations

have greater positive vibes than negative.

User Posts - Engagement

Brand Responses Sentiment

33%

67%

Brand Participation Brand Non Participation

57% 29%

14%

Posititve Negative Neutral

Page 83: Social Media Report - Shampoo Brands April 2016

Campaign Intel – 3 most recent campaigns

Unmetric does campaign tagging for brands. These campaigns are not restricted to the period analyzed in this report.

Entire Campaign

0 2 4 6 8 10 12 14 16 18 20

0 200 400 600 800 1000 1200

Get Red Carpet ready with

TRESemmé

SEASON'S BEST HAIRSTYLES!

Red Carpet Hairstyle

Number of Posts

Engagement Score

Engagement Score Number of Posts

Page 84: Social Media Report - Shampoo Brands April 2016

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