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Mama says they was magic shoes. They could take me anywhere.

Social Media Strategy for Public Transportation of Silicon Valley

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Mama says they was magic shoes. !!They could take me anywhere. !

Places have stories, stories places. !Characters move !within the set & every character counts.!

Who has San Jose been?!

1777- Ohlone Tribe! Mission Santa Clara! Disappointed Gold Miners!

Become Farmers!Become Inventors!Become Connectors!

18%  

13%  

The San Jose you care to attract: The Connectors!

San  Jose  Popula-on:  ~  958,966    

431,534  people  

Where is VTA present online?!

Facebook  

San  Jose  Popula-on:  ~  958,966    

Best  Facebook  Posts  

Twi8er  

San  Jose  Popula-on:  ~  958,966    

Youtube  San  Jose  Popula-on:  ~  958,966    

Where are they hanging out online?!

Content!

Form!Process!

Identity!

What’s the engagement formula?!

People

Ideas Places

Content  •  News

–  Local –  State

•  Gossip –  Government –  Pop Culture

•  Promotions –  Coupons –  Up & Coming

•  History –  Technology –  Literature

•  Landscape –  Photo of-a Rider’s-Day

•  People –  Who rode? Who rides?

Examples  

Form  

“Affluence means influence.” -­‐  Jack  London    

Ex.  Pictures.  Idioms.  Infographics.  

Examples  

Examples  

What  is  it  that  you  do?  

Tools:  Content.  Form.  Process  

Denver  is  who  you  should  look  up  to  for  social  

Ac-on  Plan  •  Capture  A8en-on  •  Create  Internal  Engagement    – Newsle8er  

•  Coordinate  PlaLorms  •  Enact  Call  To  Ac-on  •  Collect  Data    –  Email.  Demographic.  Design  Response  

•  Seek  Feedback  •  Assess  Analy-cs  •  Establish  Content  Cycle  i.e.  programming      

Short  term  KPI  •  Increase  Facebook  Likes  by  30%  by  June  •  Increase  Twi8er  Followers  by  80%  by  May  •  Double  YouTube  subscribers;  2  unique  video  per  month  •  1  blog  posts  per  week-­‐  Weekend  •  Evaluate  and  update  analy-cs  brief  once/week  •  Evaluate  content  &  marke-ng  partnerships  every  2  weeks      

Suggested  Campaign  Copy  “Your  City.  Your  Convenience.  Our  Pleasure.”  

“VTA:  So  You  Can  Procras-nate.”    

“Gas  is  expensive.  Connect  the  dots.”  

Media  and  transporta-on  can  now  converge  thanks  to  technology.  Mediated  spaces  and  power  of  contentualizing  everything  has  allowed  the  aliena-on  to  fade  away  and  in  its  place,  people  are  coming                      ii  play.      Be  a  storytelling  agent  and  change  your  percep-on.  A8ract.  Engage.  Give.  Secure.  

“If ideas are the currency of our age, then building the right places for those ideas will determine our collective fate. The strength that comes from human collaboration is the central truth behind civilization’s success and the primary reason why cities exist...We must free ourselves from our tendency to see cities as their buildings, and remember that the real city is made of flesh not concrete.” �  -­‐  Edward  Glaeser,  “Triumph  of  the  City:  How  Our  Greatest  Inven-on  Makes  Us  Richer,  Smarter,  Greener,  Healthier,  and  Happier”