Embed Size (px)
DESCRIPTION
Make a social media faux pas? No worries - follow Scott Stratten's step-by-step guide for apologizing in social media. Based on UnSelling: The New Customer Experience by Scott Stratten and published by Wiley. For more info, visit: UnsellingTheBook.com #unselling
Citation preview
When it hits the fan, don’t hide behind the fan. The sooner and more genuine the apology, the more affective it will be. #sorry
Express remorse without excuses. And if you aren’t sorry, go with that. Strong opinions breed strong responses. #sorryimnotsorry
Let your community defend you.
Get on with doing good work.
‘sSTEP-BY-STEPGUIDE ON HOW TO APOLOGIZE IN SOCIAL MEDIA
UnsellingTheBook.com // #unselling
