5 Pizza HutMetrics That Matter

Food

Labor

Triples

Production

Delivery

LEARNWhy goal setting will improve

metrics.

Why data tracking is the key

part to every successful Pizza

Hut Business.

How following the right

metrics can save you time and

money.

2 Focal Points: Time and Data

+ Use time to:> Discover patterns and trends

> Find isolated or recurring issues

+ Use data to:> Stay in front of issues

> Better react to operating problems

> Back your assumptions

What do the 5 metrics have in common?

Sales Forecasting: Are your numbers right?

To understand how effective your sales

forecasting is, you need to look back at

various metrics and compare to a goal.

Example: Ineffective Forecasting

Sales Forecasting Calculation

+ Are you accurate?

+ Look at variance percent every day

+ Percentage should always be + or – 5%

Scheduling: What’s in your toolkit?

Every operator needs the

right tools to create the right

schedule

+ Sales history

+ Marketing forecasts

+ Weather outlook

+ Community planning

Scheduling and Hiring

Operators should hire to fulfill their overall “people plan”

+ Communicate

+ Make room

+ Set the bar

+ Time it

A great schedule includes:

training of new hires

+ cross training of existing staff

+ development of the management team

+ time for detailed cleaning

….all within the framework of running the business and caring for the customers

5 metrics that

are affected by

scheduling and

forecasting

1. Labor2. Triples 3. Food4. Delivery5. Production

Labor: What do we know?

+ Second largest expense behind food cost

+ Steadily on the rise

+ A number of ways to monitor it

Labor: How to measure it

+ Employee productivity

Sales per hour

Hours +/- v. scheduled

+ Transactions per labor hour

+ Overtime

+ Wage average

+ Non-productive hours spent pre-

opening or closing

+ Turnover

Labor: The 3 “Rs”

1. The right amount of people

2. The right people

3. And in the right place

Failure to deliver your customer metrics

comes down to this, and, the need to

balance hours and productivity.

Triples: What’s the problem?

+ No one wants cold pizza

+ Sending three pizzas with

a driver in one run =

unhappy customer

+ Poor customer satisfaction

has lasting impacts:

Brand image

Poor return rate

Word of mouth

Triples: How to monitor

+ Staffing

If your store has a high percentage of triples,

staffing might be to blame

+ Forecasting

Increase in triples can be a result of poor

scheduling and forecasting

Not enough drivers to accommodate demand,

send too many orders with one driver

+ The largest

expense

+ Ordering, critically

important

+ Borrowing product

costs you time and

money

+ Waste greatly

impacts cost

+ Training plays a

key role in reducing

Food Cost & Variance: What do we know?

Food cost: Question to ask

+ Why is my cost so high?

Sales forecasting?

Bouncing?

Waste?

Training?

Accountability?

Theft?

+ Where do I see this in my daily reporting?

+ How should I communicate this issue with my team?

Food Cost Goals

1. Level out the bounces in your daily variances

2. Set your store thresholds

3. Coach the team accordingly

Delivery: How long is too long?

35 Minutes

+ Delaget data shows that the average customer will remain

loyal to a brand if pizza is delivered within 35 minutes

Production: How long is too long?

15 Minutes

+ To aid in speedy delivery, pizza production (from creation to

boxing) should take under 15 minutes.

How to meet delivery and production goals

+ Monitor time averages

+ Identify areas of

concern

+ Turn to your schedule

to address staffing

When scheduling and forecasting are on target

Recap

+ Sales forecasting: Stay within +/- 5% of the variance

+ Schedule:Look at your weekly schedule as a business plan, not a weekly activity

+ Labor:Connect metrics like triples performance to your executed schedule

Remember the 3 Rights

+ Food Cost:Track / trend daily variances / get control, limit the bounces

Coach your team

+ Delivery and production:Set time goals for each metric and turn to the schedule when goals aren’t met

Think of our forecasting and schedule as a way to reach your end goal = great performance metrics

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