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Customer Experience Delivered.
August 2016 Webinar
Our Team
A customer feedback and online review platform.
Customize the feedback flow
and then add your customers in.
Net Promoter Score: Capture and measure your “Word of Mouth” index at the company and location level.
Proactive EntryTake control of your customer experience by ASKING for feedback and online reviews.
Email – Single or List Upload
Kiosk Mode – iPad or smartphone
Integrate – API, Zapier, Webhooks
Text/SMS – coming 2017
Short URL – link anywhere, web & social
Testimonial widget – button request
Email marketing– mail merge embed
Locator– for franchises & multi-locations
Wi-Fi Portal– capture email & feedback
Reactive EntryMake feedback easy for your customer when they choose to give it with CTA’s, buttons & tools.
BETA
What We Covered Last Time …
1.Product Update
2. New Logo & Branding
3. How to Get More Online Reviews
August Webinar Agenda
1. Survey Questions Feature
2. Repeat Customer Feedback Feature
3. Three Types of Feedback Request Emails
4. Q & A
Survey Questions
• NPS always on, on top
• Add up to 4 questions
• Same 0-10 rating scale
Survey Questions
• Add/edit question
• Edit 0 and 10 values
• Add keyword for reports
• Change order, edit, delete
Repeat Customer Feedback
• Build a customer history
• Set a suppression range
• In API and List Upload,
coming to all inputs
Repeat Customer Feedback
• Let’s jump in and look at the new Customer
Profile screen and it’s features …
3 Ways To Request Customer Feedback & Reviews By Email
https://www.getfivestars.com/blog/3-ways-request-customer-feedback-online-reviews-email
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Default or Classic
PROS: Full use of GFS, capture
NPS, Survey questions, 10-15x
feedback over reviews, fuel the
testimonial widget, learn form
negative feedback
Rating OnlyPROS: Still capture NPS, segment
happy and unhappy customers,
faster route to review sites
CONS: You lose feedback, survey
questions and testimonials for widget
Customer ChoicePROS: Fastest route to online reviews, links
right in email
***Only recommended for high NPS customers***
CONS: Little to no feedback, little control
Customer Choice
You need to edit the customer
feedback email in it’s content
and by adding the [review links]
tag to it.
