CLOUD (SAAS) SOLUTIONS – 7 BIG BENEFITS FOR SMALL AND MEDIUM BUSINESSES

FOURTH INDUSTIAL REVOLUTIONAccording to professor Schwab Klaus, we are witnessing the fourth industrial revolution, a period when “new technologies are fusing the physical, digital and biological worlds, and impacting all disciplines, economies and industries.” [1]

Cloud-based solutions, also known as SaaS (Software-as-a-Service), are a good example of the benefits that SME’s get from this “digital revolution”.

The following is a list of different ways modern SaaS technologies makes SME’s businesses better off.

CUSTOMER RELATIONSHIPSCRM (Customer Relationship Management) allows easy access and information management regarding current customers, interactions, first-contact sources, potential customers, lead “temperature” and much more.

CRM is a great tool for sales teams where each potential customer can be lead through the sales pipeline and nurtured in the future, which results in better customer satisfaction on one side and more closed clients on the other.

The most popular SaaS CRM is Salesforce, while there are also more specific solutions that are better serving; particular industries, like MRPEasy, which, among other tools, offers a great CRM for manufacturing SME’s.

SECURITY IS NOT YOUR CONCERNNot having to host and maintain the software and the whole infrastructure on your own means better security due to two simple facts:

1. You and your company’s personnel don’t have access to the actual core files of software, including the databases

2. Always up-to-date. No more paid upgrades of the software or servers, like it used to be, when dealing with on-premises solutions. You no longer have to worry about timely security updates or patches.

Still, keep in mind that human factor remains the weakest link of the whole infrastructure.

AFFORDABLE PRICINGOne of the main features of the fourth industrial revolution is that it makes the newest technology much more accessible to the mass market.

Various SaaS platforms for SME’s are no exception. While the price tag of complex legacy solutions can easily be in the $100,000’s, then more simple SaaS solutions are easily available, even to smaller companies, with price tags starting from $10 per user/month.

Thanks to the “digital age,” the expensive technology that used to be a commodity that only big corporations could afford, is now a common practice of modern small and medium businesses.

PERFORMANCE & COST TRACKINGAccurate performance tracking is one of the main areas where SaaS solutions can bring a great impact on your business in terms of decreased costs, as well as not-missed opportunities.

If you know exactly how many available resources you have on hand, and how many are required to perform a certain job, then you can easily estimate costs and timeframes.

Also, smart and real-time performance tracking allows you to identify and manage weak spots in your workflow - be it unproductive people, bottlenecks in the production process or resources not being used at full potential.

REAL TIME INTEGRATIONS (API)Most cloud-based services offer an API (Application Programming Interface), which makes it possible to integrate various solutions without having to input and process the data separately.

For example, you can integrate a manufacturing resource planning software, like MRPEasy, with one of the best accounting SaaS, like QuickBooks Online, and get the best solutions from both worlds.

The fact is that all-in-one solutions cannot be the best in all areas, like CRM and finances or manufacturing; this is the reason why businesses often prefer to select the best ones in each class and API’s make simultaneous use possible.

REMOTE ACCESSThe main idea behind having everything in the “cloud” is that all can be easily accessed on any device - anywhere where you have a stable-enough internet connection.

Not only does this allow full mobility, but it also results in other benefits, like drastically lower costs, better security and, of course, much more efficient business management.

The fact that you can access and manage the most important business data anytime means that you have much better control over the processes..

CONCLUSIONFor sure, we are living in an interesting time, where information and technology provides us with great new possibilities. Cloud-based services are just one example of how smaller companies can gain access to the same technology as big corporations, which has never been possible before.

We at MRPEasy are doing our best to leave our own footprint in this revolution by trying to bring affordable, top-of-the-class SaaS solutions to the manufacturing industry..