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Buyer 2.0
Self-educating
Anonymous research
Highly informed
Industry orientation
Allergic to sales
Proximity is irrelevant
Will find you before you find them!
Risk averse
Accelerated time to value
5%Conscious
Logical
95%Unconscious
Intuitive
Decision Making is Nonconscious
The Buying Journey & Engagement Psychology
BIAS0%
Trigger Event
15%
Historic Triage
65%
Triage
100%
Sales Order
Marketing = Teach Sales = Disrupt & Teach
Primacy
Getting Found Convert & Lead Nurture Closing
Events
Social
Media
Tribal Content
Premature Cognitive Commitment
Confirmation Recency
PCC
Confirmation
Primacy
Recency
Give & Get
Partner Case Study – www.websan.com
• 3 marketing people
• 1 sales person
• 4 people focused on video content
• Transforming the business from on premise to cloud
• Deal size 2-100 users
• Focus on 2 industries
• Microsoft products NAV, GP, CRM, O365
• Emotional website
• Focus on the teaching and disruptive element in marketing and sales
• No demos
40-50 inbound
marketing leads per
month (raise their
hand)
14% of the leads are
triaged to sales
12% of the leads
convert to customers
Win rate is 90%
Building inbound marketing engine
The Inbound Marketing Engine
Primary Emotions
Digital Engagement FiltersD i g i t a l E n g a g e m e n t
Content = Credibility
Pain
vs.
Pleasure
Persona/Content AlignmentE m o t i o n a l E n g a g e m e n t
What: IT/End User - featuresproduct specifications, webcasts, whitepapers,
product comparisons, calculators
(<10 pages, 60 minutes)
How: Managers - business process/departmental focuscase studies, product videos
(<5 pages, 15 minutes)
Why: Leadership – results oriented ($ and risk)Analyst reports, Infographics, Videos (testimonials, impacts)
(1 page, 2 minutes)
Lead Nurture Program .. Building the paths
Are your revenue threatended by the
loss of a strategic customer (video)
5 steps of how not to lose a customer
(infographic)
Stop worrying! Get the details of how
to keep your customers
(pdf) .. The give & get ..
Learn from companies like you how to
improve customer loyalty
(invite to webinar)
Webinar reminder email
Webinar 2nd reminder email
Thank you for participating (email)
Triage to
Sales
New
Nurture
Parth –
Related
Topics
Webinar
Your Website – Your date!
• Your front gate to yourcompany
• 8 seconds to establish a premature cognitivecommitment
• Emotional hook to staymemorable
Websan – A best practice example
Step #1 - Engage
Step #2 - Educate
ContentOverview 1-2 minutes
YouTube 5 – 15 minutes
Assessment
OD Demos
ControlFree Demo/Trial
Chat
CredibilityIndustry IP
Step #3 – Comfort & Trust
Content• University: 1 – 4 hours
• Thought Leadership
Control• Quote/estimate builder
• No term
Credibility• Client Video Testimonial
• Industry Recognition
Step #4 - Convert
Digital Marketing Automation• ProServ/Manufacturing Focus
• Inbound motion
• SEO/SEM maturity
• Website visitor tracking/heat maps
• Lead scoring
• Constant content development
• 80% of sales process is on-line
• 3:1 marketing to sales ratio
Marketing Driven Customer Acquisition