Handyman - field service software

MOBILE SOFTWARE FOR FIELD SERVICE – QUICK ·SMART · EASY

MOBILE SOFTWARE

FOR FIELD SERVICE

QUICK · SMART · EASY

MOBILE SOFTWARE FOR FIELD SERVICE – QUICK ·SMART · EASY 16-Dec-11 2

ePocket Solutions presence

Presence in

Subsidiaries

Origin & HQ Norway

Sweden Germany

UK Finland India Belgium ???

Denmark

1985 Europe


ePocket Solutions employees

Our staff is 100% focused on one goal:

Standardized mobile software solutions for field service

2011-12-16 3 EPOCKET SOLUTIONS

Support

Development

Total

Stable ownership

Very low staff turnover


ePocket Handyman facts


35 ERP integrations

Wholesalers

28000 daily users

1500 companies

Unlimited number of workgroup users


Our Customers

•2000 Approx. 1.500 customers with

about 28.000 daily users

From one man companies to large international organizations

Workgroups with more than 3000 simultaneous ePocket Handyman users

Three out of four electricians in Norway use Handyman

http://www.dalkia.no/?

http://www.vb.no/


Our Partners (some of them ...)

6

http://www.rumbs.de/

http://www.mp-gruppe.de/

http://www.sap.com/germany/index.epx

http://www.srb-consult.com/de/index.html

http://ids-gmbh.com/content.php?session=14909aed36b23f4518a6b934cb5c161e&seite=seiten/home_de.php&session=14909aed36b23f4518a6b934cb5c161e

http://www.kumavision.de/index.jsp


Our solution delivers higher productivity and reduces costs

• Reduced paperwork

• No more redundant data

• Less coordination

• Fewer calls

Administration

• Increased productivity

• More service orders per technician

• Minimal administrative hours for technicians

Technicians

• Faster and more accurate

• Reduced time spent per invoice

• Better cash flow & liquidity

Invoicing

Order management benefits

• Mobile standard software

• Fast and easy installaion and cofiguration

Installation

• Easy to use

• Smart Gui

• Fast training (4h) Training

• Quick resolution

• Increased user experience

• Reduced down time

Support

Implementation benefits

MOBILE SOFTWARE FOR FIELD SERVICE – QUICK ·SMART · EASY 11-12-16 8 EPOCKET SOLUTIONS

ePocket Handyman components

PC client

ePocket Handyman Office

Resource planner

ePocket Handyman Sync Server

ePocket Handyman Mobile

Service management

Fleet management

Control center

Saas/Cloud

Customer Web


Exis

tin

g ER

P/C

RM

Existing ERP/CRM

Order management

Send order data to ePocket Handyman

Receive updated order data from Handyman

Prepare invoices

Send purchase orders

...

Han

dym

an S

erve

r Handyman Server

Recource Planning

Synchronization Server

System Administration

Han

dym

an M

ob

ile

Handyman Mobile

View information on pending work orders

Register material and time consumed

Customized checklists

Capture signatures for approval

Synchronize information with back-office

ePocket Handyman workflow & communication

XML, web service,

COM

Mobile Internet WLAN, UMTS,

GPRS


A comparison of different development strategies

Develop in-house

100% custom build

Low initial investment

No mobility knowhow

Project length

Upgrade, roll-out

Typical for immature clients

ERP vendor suite

Well integrated

Prev. strat. vendor choice

Little mobile focus

Hard to learn (GUI), typically poor user acceptance

Costs & time

Often first, but failed choice

Mobility platform

100% customized

Suited for very large high-tech companies

Project costs 1M€+

Upgrade & maintenance

Tech driven choice

Standard product

Fast, scalable, best of breed,

Easy to learn and maintain

Suits SMB & Top 500 companies

Not strategic vendor (yet)

Integration needed (if not existing)

Best ROI, low risk, fast delivery

The standard product gives best ROI

Fast implementation, good usability / functionality,

Lowest cost of ownership as costs are shared among customer base


ePocket Handyman; “The mobile standard solution with the best user interface”


NEW GRAPHIC USER INTERFACE – NEW FUNCTIONS

HANDYMAN 7 MOBILE

16-Dec-11 12 EPOCKET SOLUTIONS


Offline capability (for all Windows Mobile PDA´s with Touchscreen (<5.0))

Create and distribute service orders

Register and manage time and material

Customer specific checklists to document performed work

Manage information and data on service objects

(components , service history, etc.)

Customer and service technician signatures

(for checklists and service order)

Stock, inventory & purchase order management (i.e. Service car, material)

Complete database synchronisation with existing ERP system

ePocket Handyman Mobile – key features


Handyman 7 Mobile – for all units


ePocket Handyman is available

on multiple platforms.

Choose the one that suits you!

Windows

Mobile 6.5

Android*

iPhone*

* Iphone earliest Q4 2011

Windows

PC Client


Handyman 7 Mobile – new graphic interface


TMS

GPS Checklists

More

functions

Go to Handyman homepage (ends this presentation)

Go to Handyman 7 news (ends this presentation)

http://www.epockethandyman.com/

http://www.epockethandyman.com/mail/hm7/hm7presSE/


Timer Management System (TMS)


TMS

Handyman TMS is an add-in* which simplifies matters for the user but deepens the information to the office. The add-in is shown as an icon at the bottom of the Handyman main menu and is as easy to use as a stop watch. You start your day by ”punching in”. During the day you don’t finish any tasks but only start new – travels, jobs and breaks. Together all tasks create a sleepless timeline until you ”punch out”. Handyman automatically sends all registrations to the office so that the supervisor is in controll of the day’s activities. In Handyman TMS you get the possibility to adjust settings such as demanding completion of check lists and/or mileage at every or some tasks.

Go to menu-

>

* Not a standard feature


My tasks


On the list containing your data all tasks you need to perform will be collected no matter what order they belong to. The list is sorted by date, status and order and each task can be marked as started, paused, waiting and finished. You can create new tasks which are not linked to an order and the office will see your data and status in the resource planner.

Go to menu ->


Time and cost registration


Use the built-in stopwatch to simplify the input of time, travel costs, expenses and mileage directly on an order. We also have an add-in - Time Management System (TMS) - which gives you more control over your time recording. You set it in Handyman Office or the existing business system.

<- Go to menu


Articles, inventory, purchase & material


”Inventory and Ordering” is an add-in* that provides fast fast searches on the company’s, wholesalers’, own or colleagues' directories. Make purchases directly on your mobile and get control of inventory and the ability to do inventory with a barcode scanner.

Go to menu ->


Documentation, sound, pictures, drawings & text


Editable photos, Voice recording, drawings, sketches, Excel, Word and PDF-documents can be created and sent to the office together with the order. When taking a picture you can edit it to emphasize and document your work. A photo can also be linked to a checklist. Your opportunities are only limited by your imagination.

Go to menu-

>


Order management


In the order list you will find further information about the order as for example maps, prints and the possibility to reject an order. You can also email orders to clients directly from Handyman. In the overview you will quickly find order information such as cost center, objectsm projects, address and quick links to regular functions. Except for the orders belonging to you there is a tab for ”free” (without participants) orders and one for ”internal” orders where you note other hours as vacation or staying at home with for childcare.

Go to menu ->


Customer database


In your customer database you have the customers that you want to have there. It can either be a subset or all the clients you have current projects at. You can easily create a new client or edit existing tasks straight in your mobile. Each client can have several phone numbers and different contact persons that you can call straight from your customer database. In the client list you have preset functions for phone, email, SMS and GPS-navigation.

Go to menu-

>


Checklists & routines


Checklists is one of the key functions that help create routines and increase the level of service. A basic set of finished check lists are included in installation of Handyman and you can easily create new ones without any previous knowledge in programming. Finished check lists are available for e.g. the electrical, telecommunications, construction, utilities, energy and facilities managment businesses.

Go to menu-

>


GPS, navigation & maps


You can start navigation in several places in Handyman. There are presets in the order list and the customer database where you can with a single click tell that you want to find a client’s location from your current position. This requires that your PDA has a built in GPS and that you have a navigation program installed. Handyman is integrated with the most common navagation programmes on the market such as TomTom Navigator and Google maps.

Go to menu-

>

Go to Handyman homepage (ends this presentation)

Go to Handyman 7 news (ends this presentation)

http://www.epockethandyman.com/

http://www.epockethandyman.com/mail/hm7/hm7presSE/


Administrator - Ordre


ePocket Handyman Resource planner Plan and dispatche Your service technicians with control ...

Features

Show orders and resources in a time-table

Colour-coding for quick reference of status

Drag-and drop scheduling

Chose among various calendar and timeline views

Adjust view with filters / zoom

Include personal appointments

Change order dates


Administrator - Kunder


Administrator - Firma


Administrator - Faktura


Handyman – Back-End integration capabilities Interfaces to numerous order management / ERP / CRM systems are available

Agresso

BMC Remedy

BMC Service Desk Express

Cordel*

EDS Midmarket Solutions EasyTec *

Entré*

IBM Maximo

IFS

Mamut*

Microsoft Biz-Talk*

Microsoft AX (Axapta)*

Microsoft Dynamics NAV (Navision)*

NexStep

Uni Contracting*

SAP ERP

SAP Business One*

SoftOne*

Visma Business*

Visma Contracting*

Visma Scenario*

Zirius*

More systems can be integrated via the standard XML interface * Standard Integration

http://www.bmc.com/

http://www.zirius.no/

http://www.unimicro.no/

http://www.sap.com/germany/index.epx

http://grtconsulting.co.uk/Graphics/EDS_logo.gif


TCP-IP TCP-IP TCP-IP TCP-IP VPN

tunnels Mobile Internet

HM PDA Clients APN Router

HM Database Server Terminal Server

(Optional) HM Office

HM Synchronisation Server for ERP. HM

Control Center ERP System

HM Test DB Server HM Synchronisation

Server for Test

Typical system architecture with VPN and ERP-integration

Handyman components

Other components

Legend Alternatively XML-files, COM, SOAP,

Web-Services

Port-to-port communication via

TCP-IP (compressed),

optionally encrypted


Handyman security concept


Software

Handyman - field service software