Network Diagram for Goautodial Server

How to Access Server(Dialer)

Step 1: Open Internet browser (Google Chrome Recommended)

Step 2: You can use IP address 192.168.88.100 or http://dialer.example.com

Note: 1. It should be required if you protect your server through firewall. It could be iptables or any third party firewall (MacFee, cisco ASA, or Ipcop,ClearOS,Untangle etc)

Note: 2. only allow access on Internet for a well known Public static IP.

Software required for Agents login

1. There are Internet browser & a sip phone are required. Both soft IP Phone or hard IP phone can be used.

2. You can use soft IP phone Eyebeam Version 1.5 & Zoiper 3.6

3. You can use Grandstream or cisco IP phone to enhance voice quality.

How to register Account in Eyebeam

Following things are required for Sip (Session Initiation Protocol) registration. Example

1. User name : 9001

2. Password (secret): Abc@123

3. Server IP or domain : 192.168.88.100

4. Authorization user name :9001 (Optional)

Agent Login in Goautodial

• Following thing is required for Goautodial Agent login.

• 1. Phone login: This would be same as SIP user name(extension) • 2 Phone password• 3. User Login• 4. User password

• After providing above user credential user agent gets campaign for login . Then click on submit

• You get a call from server & You need to answer it to make a session between your browser & Eyebeam.

• Note : Inbound Groups are assigned by Admin only for every users. Because we need to restrict a user to select inbound groups.

How to make outbound callClick on manual DialAgent gets a POP UP for manual Dialing enterEnter Number & then click on Dial now

Agent have to put all detail & comments, callnotes before hung-up for saving customerdetails.

Put The required disposition on every call.

Agent Screen when Incoming call comes

Agent Screen when calls comes when predictive dialing is running on server

Agent screen when calls in queue

How to hold a callClick on park call buttonNote: when agent or customer put the call hold call they gets our hold tone

Remove call from holdClick on Grab call button

Transfer call to an extention

Transfer Call to a group Click on transfer button, then select group & click on local user

Transfer Call to mobile number or Landline Number

How to logout Agent LoginClick on logout button to logout your session

How to know status of other AgentClick on Agent view+ button

Check the all call taken by userClick on VIEW CALL LOG link.

Agent Pause CodeClick on ENTER A PAUSE CODE

When agent goes to lunch or Tea, Meeting. The click on select proper pause code

How to see Real-time Report

How to see daily Agent Performance

Export Call Report

ADD/DELETE DNC NUMBER

• To know more about Goautodial & Support

• You can reach me @ +91 – 8826 -032389

• Or mail @ sachinkmr962@gmail.com

Goautodial Expert

Sachin Kumar