IT Management, SimplifiedReal-time IT management solutions for the new speed of business

Incident ManagementIncidentally, it’s the only option!

Why go for an ITIL process of Incident Management when you have E-mails to serve IT end-user tickets?

What E-mails cannot do?

No reminders or notification alerts

No freedom of working away from desk

No knowledge-base to refer saved solutions

Record incident details

for tracking and reference

Prioritizeyour tickets on parameters

like business impact, importance and urgency

Create Business Rules to auto-apply logic for

incoming tickets

Define Service Level Agreements and

automate escalations

Automate notifications and alerts for

appropriate activities

Record common incidents and solutions in a

knowledge-base

Share knowledge-base with

technicians and end-users for reference

Give your end-users authority over their

tickets!

Create & Promote self-service portal for your end-users

It helps them track their ticket status, communicate with technician and refer

knowledge base

Create timely reports to check help desk performance and

end-user satisfaction

TO SUM UP

Incident Management helps organize IT service delivery and therefore reduce

business impact of incidents!

How to calculate budget for implementing incident management at your organization?

Industry Standard Annual Budget for ITIL Incident Management is

$480n n= total end-users of your IT service

Calculation:Industry cost per ticket (as per Gartner Survey): $24Estimated number of tickets per end-user = 20 per yearTotal cost of IT service for one end-user= 24x20= $480So, Total annual budget for Incident Management= $480n

ManageEngine’s ServiceDesk Plus Standard Edition is now completely FREE

without any restriction on number of technicians or users

So.. Take the first step towards organized IT Incident Management

with ServiceDesk Plus for free

“When we tried and started using ServiceDesk Plus we fell in love with it and loved the way it worked. Go to Service Desk Plus and you won't turn back.”

“Thanks to ServiceDesk Plus, we reduced our monthly ticket load from 700 to 500”

James RossDe Beers, Canada

Todd LudwigRobins & Morton

“ServiceDesk is affordable, fast, and flexible. It covers every aspect of help desk and meets all our business needs. We don’t really need other expensive help desk software for our business”

Aaron BockelieWarner Bros.

There is an incident waiting to happen!

Thank You!

Be Ready with ServiceDesk Plus.