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Key Takeaways from Managing an Integrated JIRA Experience
NICK ANDERSON • SENIOR PRODUCT MANAGER • KIVA
I N T H E AT L A S S I A N S U I T E
A B O U T K I VA
O U T S I D E T H E S U I T E
Agenda
About Kiva
I M PA C T TO D AT E
W H AT I S K I VA?
C O M M U N I T Y L I C E N S E
About Kiva
Big cool statistic
2,569
Add-Ons in Marketplace
Our mission: Connect people through lending to
alleviate poverty.
People with a very modest amount of money can make a huge positive impact all around the world.P R E S I D E N T B I L L C L I N TO N
“”
W H AT I S K I VA ?
I M PA C T TO D AT E
C O M M U N I T Y L I C E N S E
About Kiva
Lent
$758 m
Borrowers
1.6 m
Countries
83
Lenders
1.3 m
Repayment Rate
98%
kiva.org/lend
W H AT I S K I VA ?
C O M M U N I T Y L I C E N S E
I M PA C T TO D AT E
About Kiva
Cost to Kiva of Atlassian suite!
$0.00
Thank you, Atlassian!
In the Atlasssian Suite
C O N F L U E N C E
H I P C H AT
In the Atlasssian Suite
HipChatPlug and play
A way for your team to collaborate in real time wherever, whenever.
AsynchronousAllows for interruption-free collaboration.
Hosted group chat
Not just human-to-human chat, but allows for bots and integrations
Link rooms with issues
Great for triaging single issues or discussion about a story.
Simple link to JIRA issues from HipChat For longer-running
projects, have JIRA activity show up in a HipChat room.
Easy links to issuesLink rooms with issues Link projects with rooms
3 ways to integrate JIRA & HipChat
Easy setup in JIRA
Connect projects to rooms
Quickly link up your HipChat and JIRA instances. Lots of hooks to manage
Pipe ticket updates in a project into a specific room
JIRA AdministratorsAdministration > System > Mail > HipChat Integration
Easy setup in JIRA
Connect projects to rooms
JIRA Administrators
Connect JIRA and HipChat
Just drop in the link.
And detail will appear.
You don’t have to go hunting for updates. They come to you.
Specify which updates merit a push to HipChat
Type your annotation here
Type your annotation here, dotted line can be moved or re-sized, the angle changed
H I P C H AT
C O N F L U E N C E
In the Atlasssian Suite
Confluence
Across the entire organization anything that needs to be documented goes here
Everyone can contribute, comment, view and share
Manage knowledge
Collaboration space
Release notes
Just write a JQL query and get a list of issues to embed.
Big cool statistic
2,569
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A list of tickets that updates itself is a powerful thing
Product specifications
Big cool statistic
2,569
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Total number of JIRA tickets referenced on the page.
Link to the ticket with the status. Easy to keep track of all of the tickets associated with a spec.
Paste in a link to the issue and it automatically reformats.
Jira links back to confluence
Outside the Suite
G E C K O B O A R D
S A L E S F O R C E
Outside the Suite
Salesforce
Community support
Used for fundraising, managing our partners, tracking contacts, etc
Field partner pipelineLots of business logic lives here
Kiva’s CRM
Our community support team lives in Salesforce Cases
The JIRA integration
Type your annotation here, the dotted line can be moved and/or re-sized.
Make it easy to report bugs
One-click solution
Feature requests too!
Users can create a Jira ticket directly within a SalesForce case they are working on.
Integrated button makes it dead simple to get an issue into triage.
Closes the loop from user feedback to development organization.
Have a bug to report? Just click this button
Choose the JIRA project, then choose the issue type.
Big cool statistic
2,569
Add-Ons in Marketplace
Details show up in HipChat. Now the whole team knows what’s up!
How does it work??
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2,569
Add-Ons in Marketplace
Powered by Connector for Salesforce & JIRA
Click “Application Links” in the “Add-ons” section
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2,569
Add-Ons in Marketplace
Don’t forget to add the button!
S A L E S F O R C E
G E C K O B O A R D
Outside the Suite
Geckoboard
Making it easy for the team to get a pulse on what’s going on
Measured and managedWhat you track is what you prioritize and optimize
Information radiator
Big cool statistic
2,569
Add-Ons in Marketplace
Out of the box support
Widgets, widgets everywhere
Google Docs Widgets
API Endpoints
4 widgets supported by default. Very easy to set up.
Export from JIRA, import to Google Docs, widgetize!
Pull data via the API and use it in custom widgets.
R.A.G. status countIssue countDays until next release
R.A.G ticket priority count
Out of the box
Lots of configuration options
Google docs integrations
Big cool statistic
2,569
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Big cool statistic
2,569
Add-Ons in Marketplace
Once per sprint, don’t overbuild!
Big cool statistic
2,569
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Custom widgets are powerful
Just specify an API endpoint
Big cool statistic
2,569
Add-Ons in Marketplace
Measure all the things!!
Recap & takeaways
Collaboration, anywhere & anytime
Track and measure everything
Bridge from product to engineering
Close the customer loop
HipChat
Confluence
SalesForce
Geckoboard
NICK ANDERSON • SENIOR PRODUCT MANAGER • KIVA
Thank you!