Customer Portal for Lab Customers

Testing & Inspection – Customer Portal 1

Your environment. Your way. Agility without compromise!

Connecting – Lab, Customer & ManagementFrom anywhere, anytime!

KEY PAINS – Testing Laboratories face dealing with customer requirements

Testing & Inspection – Customer Portal

Challenges for Lab “business”

•Difficult to track lab service performance and forecast to next business planning.•Difficult to automate lab and decision processes to reduce costs and streamline operations.•Difficult to control increasing operating cost to cover for the same on various departments.•Difficult to expand lab services and reach more customers.

Challenges for Lab “customers”

•Difficult to manage increasing customer jobs (lab service for testing) at a time•Difficult to manage increasing customer issues, complaints and requests running manually•Difficult to maintain quick and effective delivery to clients•Difficult to keep customer satisfaction on top of increasing customer orders/jobs

Challenges for Lab “operational process”

•Difficult to minimize the long time consumption on manual search and record collection for samples and other elements•Difficult to improve performance in terms of sample turnaround and the quality of reported data•Difficult to remove errors during manual calculation processing, eliminating costly retesting•Difficult to deliver fast and on-demand specific reports from customer against job

Testing & Inspection – Customer Portal

SOLUTION? - Customer Portal

Key modules where LAB CUSTOMERS can..

My Dashboard - View Lab Performance

My Reports - View their reports on various parameters

My Documents - View/Download documents in different formats

My Bills - View their lab invoice, outstanding & Pay online

My Enquiry - Lodge Enquiry, Issue & get instant support

My Samples - View their Samples & Current Status

Testing & Inspection – Customer Portal

Customer Portal – Key HIGHLIGHTS

CLOUD COMPUTING

Introduction

POWERFUL REPORTING STATISTICAL PROCESS CONTROL (SPC)

DOCUMENT & LOG MANAGEMENT SAMPLE MANAGEMENT MOBILE INTEGRITY & OPR INTELLIGENCE

Easy Integration with your LIMS system

Testing & Inspection – Customer Portal

Introduction

We can seamlessly integrate our customer portal with any LIMS database. The integration will enable the key data to be viewed on web and also on mobile extension as well and enable reports for decision makers

Can work with any popular databases. We have written web-services and XML to interact with the database. We will work with your IT team for smooth integration. Once the integration is defined, customer portal can be LIVE within couple of weeks time.

TRIAL APPLICATION for you – We can create a Trial Solution for you Lab to see more clearly the VALUE application can create for you.

We will do following things for Trial Application:

1. Separate Login and Play area for your Lab.2. Design look and feel to give you look and feel of your final application.3. Add data related to your industry and company to give a better insight4. Create a report template which you normally use. 5. Configure few login for your internal managers to check various lab process.