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BEHAVIOURAL CHALLENGES IN ADOPTING
LEAN CULTURE
Sunil Mundra
Principal Consultant
• What Is Lean Culture
• Behavioural Challenges
• Recommendations
• Q&A
OUTLINE
WHAT IS LEAN CULTURE
4
LEAN CULTURE DIMENSIONS
5
BEHAVIOURAL CHALLENGES
Treating People As ‘Resources’
BEHAVIOURAL CHALLENGES
BEHAVIOURAL CHALLENGES
Secretive About ‘Big Picture’ View
Intolerance To Failure
BEHAVIOURAL CHALLENGES
Additional Processes for Exceptions
BEHAVIOURAL CHALLENGES
Primary Instinct ofBlaming People
BEHAVIOURAL CHALLENGES
Discomfort with Slack
BEHAVIOURAL CHALLENGES
Taking Customers For Granted
BEHAVIOURAL CHALLENGES
13
Focus on Local Optimization
BEHAVIOURAL CHALLENGES
Importance to Output over Value
BEHAVIOURAL CHALLENGES
Overvaluing Extrinsic Motivators
BEHAVIOURAL CHALLENGES
RECOMMENDATIONS
17
LEAN CULTURE DIMENSIONS
RECOMMENDATIONS
Cultural Enablers
• Lead the Culture Change
• Hire the ‘Right’ People
• Focus on Intrinsic Motivators
• Implement People Friendly Policies
RECOMMENDATIONS
Continuous Improvement
• Make Quality ‘Non Negotiable’
• Encourage Challenging Status Quo
• Encourage Culture of Learning from
Failures
• Create Communities of Practice
RECOMMENDATIONS
Enterprise Alignment
• Build Consensus on Challenges and
Success Criteria
• Celebrate and Evangelize Success
Stories
• Track the Right Metrics
• Practice Systems Thinking
RECOMMENDATIONS
Results
• Continuously Collaborate with
Customers on:
• Prioritization of Value
• Adaptive Planning
• Shorten Feedback Loops
• Focus on minimizing ‘Waiting’ Times
in the process
