MyIT Service BrokerService app store for the enterprise

TODAYPEOPLEWORK

ANYWHEREANYTIME

WITH TOOLSTHEY

CHOOSE

Outsourced Services

GOT CATALOG SPRAWL?

Internal IT Services

Internal Business Services

Hardware Vendors

Software Vendors

49% of companiesrun five or more service catalogs

The average companyhas 20 different service portals

Yes66%

Somewhat19%

No15%

85% of companiessay catalog sprawl is a problem

INCREASING I.T. COSTSCompanies hire a full-time managerfor each service catalog

FALLING EMPLOYEE PRODUCTIVITYWorkers waste two days a month on IT-related issues, including finding and requesting products and services

GROWING UNAUTHORIZED I.T.Only 20% of workers request new services from IT

FADING I.T. BUDGETBusiness units spend 50% of IT budget

MyIT Service BrokerService app store for the enterprise

BMC Software

Dell

Appointment

salesforce.com

Request Service

Get Help

ReservationsAmerican Express

Microsoft

Approvals

HOW TO BECOME A SERVICE BROKER

A complete solutionto broker services from multiple sourcesin the digital workplace.

On-Board

Manage

Deliver

Analyze

An iTunes-like (or Amazon-like) service app store for the digital workplace.

FOR U

SERSFO

R IT

VendorsServicesPeople

ON-BOARD SERVICES AND PEOPLE

• Vendors: Self-service on-boarding• Services: Hybrid business and IT services• People: Easy migration

MANAGE SERVICES AND PEOPLE

• Vendors: Automated fulfillment• Services: Drag-and-drop workflow editing• People: Role and group entitlement

DELIVER SERVICES TO PEOPLE

• Vendors: Peer-assisted selection• Services: Context-aware• People: Online shopping experience

ANALYZE SERVICES AND PEOPLE

• Vendors: Performance tracking• Services: Cost optimization• People: Usage trends

A USE CASEMyIT SERVICE BROKER

Catalog Sprawl

• Staff wastes time looking for tools in multiple portals.

• Catalog sprawl drives up IT operation costs.

• Shadow IT grows, as workers find solutions elsewhere.

Service Brokering

• Employee productivity jumps with unified service app store.

• Streamlined IT focuses on high-value projects.

• Shadow IT decreases as people quickly find what they need.

CUSTOMER ADVISORY BOARD

Getting started with MyIT Service BrokerBMC SERVICES

How We Can Help• BMC Global Services

MyIT Service Broker Live! accelerates deployment and reduces costs with best practices.

Ask BMC to build connectors to the sources you want to include in MyIT Service Broker.

• BMC Education ServicesSelf-paced online classes for end-users and administrators, with accreditation exam.

• BMC Support ServicesUpgrade to Premier Support for enhanced and personalized service.

© Copyright 2015 BMC Software, Inc. 23

BMC is a global leader in software solutions that help IT transform traditional businesses into digital enterprises for the ultimate competitive advantage. Our Digital Enterprise Management set of IT solutions is designed to make digital business fast, seamless, and optimized. From mainframe to mobile to cloud and beyond, we pair high-speed digital innovation with robust IT industrialization—allowing our customers to provide intuitive user experiences with optimized performance, cost, compliance, and productivity. BMC solutions serve more than 15,000 customers worldwide including 82 percent of the Fortune 500®.

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© copyright 2015 BMC Software, Inc.