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Building the Digital Workplace in Office 365
@jefffried
Jeff Fried CTO, BA Insight
Collaboration is not a Technology,
it’s an Attitude
Source: dilbert.com
Focused on Search and SharePoint since 2004
Longtime Search Nerd• CTO, BA Insight• Senior PM,
Microsoft• VP, FAST• SVP, LingoMotors
About Jeff FriedPassionate About• Search• SharePoint• Search-driven
applications• Information
Strategy
Blog: BAinsight.com/blogTechnet Column“A View from the Crawlspace”
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About BA Insight Our software quickly connects SharePoint users to needed information Software portfolio includes:
– Connectivity - Secure connectors and federation to over 50 content systems– Classification - Autotagging, metadata generation, and text analytics– Applications - Improve the user experience to boost productivity– Analytics - Insight into how SharePoint portals, search, & content are being used
Hundreds of successful implementations including:
Today’s sessionWhat is an Digital Workplace?Why SharePoint & O365?
The Future of SharePointWhat it means for your project
Approaches to building YOUR Digital WorkplaceBenefits
Tour of O365 +How it maps to Digital Workplaces
Work is what you do,
Not where you go
Photo Source: http://www.instagram.com/say_linds
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How Do Employees Spend Their Time?
Source: International Data Corporation
Minimize time spent here
Focus on getting things done – customer/client impact.
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Major Trends
Source: Nielsen Intranet Reports – https://www.nngroup.com/reports/topic/intranets/
A lot of people are using O365 & SharePoint200K+
Organizations50K+Partners
190M+Paid seats
1M+Developers
9 of the 10 best intranets built on SharePoint*
$10B+Solutions ecosystem
2X usage growth +5X content growth in SharePoint Online
*Nielsen Norman Group, ‘2016 Intranet Design Awards’
>40% of all seats and >60% of new seats are SharePoint Online
WHY?
Bundled Broad Suite Pre-Integrated Modern Rapid Innovation Platform
Average Intranet Refresh took 17 months!
Within 1-2 years, the #SharePoint #intranet marketplace will shift from 90% custom-coded solutions, to 80-90% out-of-the-box intranet products running on SharePoint as a platform.
Lists 26 productsPublished November 15, 2016
Office 365 is a Bundled Service
What’s inOffice 365 Enterprise E5
Office 365 service comparisonhttps://technet.microsoft.com/en-us/office/dn788955.aspx
Updated vision and lots of real progress on a broad front:
Many updates in SharePoint Online & OneDrive for Business– Expect changes every month or so (check https://fasttrack.microsoft.com/roadmap )
SharePoint and O365 are Changing Quickly
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SharePoint: Mobile and Intelligent IntranetNative mobile
experiences
Office 365 Groups
Microsoft Graph
Team Sites
+ +
Portals & Publishing
Business Apps
SharePoint Framework
Hybrid
Security & Compliance
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Example: Delta Airlines
Mobile experienceImproved efficiencyPersonalizationReplace antiquated technology
Today’s sessionWhat is an Digital Workplace?Why SharePoint & O365?
The Future of SharePointWhat it means for your project
Approaches to building YOUR Digital WorkplaceBenefits
Tour of O365 +How it maps to Digital Workplaces
Digital Workplace
Communi-cations
Mobility
Documents
Social
Insights
DesktopExchange
Online
SharePoint Online
YammerOneDrive for Business
Office
GroupsGraphGovernance
Tour deO365
Exchange• Individual E-mail• Group MailBoxes• Archiving• Attachments
Many people “live” in email help them be more efficient there
Communications
Outlook / Exchange
Online Meetings Phone/PBX Click to Share
Skype For BusinessCommunications
Office 365 GroupsSimple to Manage
Single DefinitionSelf-serviceSharing to non-members
Shows up all over O365
Azure Active Directory
AppsOffice 365 Groups
Office 365 Groups - building blocks
IdentityOffice Graph
Skyp
e
Conv
ersa
tions
Files
Cale
ndar
Note
book
Dyna
mics
CRM
Delv
e
Plan
s
Powe
r BI
Conn
ecto
rs
MobilityModern Productivity Relies on Mobile
Clients• Desktop• Web• Mobile
Mobility
DesktopTeams
MobilityOneDrive For Business
• Sync Engine “Fixed”• Simple UI• Easy Sharing &
Co-authoring
Mobile Clients
Mobility
Cross-Device IoS Android Windows
SharePoint Mobile App
Document and Records Management
Easy Save, Share, Version…Advanced functionality including:
WorkflowAuditingMulti-authoring
Enterprise Search
‘Findability’ is the ability to be able to quickly and easily find relevant informationFAST Search core powers many parts of SharePoint and O365Need add-on components for full-breadth Enterprise Search
The Microsoft GraphInformation and people come to you
DOCUMENTS NOTESEXCHANGE
ONEDRIVE YAMMERSHAREPOINT VIDEO ATTACHMENTS
Stay in the knowDiscover new, relevant information and people
based on the intelligence of who you work with and content you work on.
• Surface content based on who you work with & what is trending
• Find people & expertise with recommendations from Microsoft Graph
• View personalized content in context & on the go
• Control visibility of sensitive content with existing permissions
Discover relevant content & people with Delve
Why Can’t Everything in an Intranet be Dynamic?
• News• Forums• Content• Navigation• Tools/Applets• Analytics IT
CAN
Exchange
• Connecting people across time and location
• Store knowledge for long-term consumption (not just in e-mail)
• Surface knowledge that was hidden (Delve application)
Yammer, Groups
Connecting users to people and information
Social
Exchange• Easy Authoring Experience
• Natively embed Office 365 documents and video
• Auto-saved as you work• Friendly URLs• Looks good across
devices
• Will be used to create pages in Blogs, Office 365 Groups, Codename “InfoPedia” and more
Authoring
Connecting users to people and information
Modern team sites
Office 365 Groups integration
Simple, fast site creation
Powerful and fluid pages
Modern libraries and lists
Microsoft PowerApps and Flow
Yammer and Power BI integration
Exchange
Open Questions around• When to use what?• What’s the direction
of Yammer?
Groups are a unifying force
Areas of Overlap in O365 Social FeaturesSocial
Teams
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Business Intelligence• Provides the ability to
display business information in graphical format
• Tools include PowerPivot, Excel Services, and Power View
• Delve Analytics shows organizational insight
Digital Workplace
Communi-cations
Mobility
Documents
Social
Insights
Desktop
GroupsGraph
Governance
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What didn’t we cover (just a sample)
Extensibility• By Developers
• Custom• 3rd-party products• Add-ins • Soon: SharePoint Fabric
• “No code”• Process, Task Automation• Yesterday: Workflow, Designer• Today: PowerApps, Flow• Access
Also in O365• Extranets/Sharing• Video• Project• ….
Apps/Tools you might not know about • Planner• Sway• Mix• GigJam• Lens• ….
Digital Workplace
Communi-cations
Mobility
Documents
Social
Insights
Desktop
Exchange Online
SharePoint Online
YammerOneDrive for Business
Office
All/Most of the Capabilities you need
+ Configurable+ Extensible
EvolvingQuickly
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Bundled Broad Suite Pre-Integrated Modern Rapid Innovation Platform
Bloated Confusing Collection MSFT-centric Under Construction Moving Target You fill in the gaps
Is the glass half-empty or half-full?
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O365
Microsoft islearning
new tricks
Today’s sessionWhat is an Digital Workplace?Why SharePoint & O365?
The Future of SharePointWhat it means for your project
Approaches to building YOUR Digital WorkplaceBenefits
Tour of O365 +How it maps to Digital Workplaces
Digital Workplace is more than the technology
Source: Jane McConnell www.digital-workplace-trends.com
Keep your eye on the
Digital Workplace Business Benefits
Real Estate Costs (sq. ft./FTE)Travel ExpensesEnvironmental Gains
Absenteeism Staff Turnover
Improved Communications Reinforcement of Culture
Improved Employee ExperienceProductivityGreater Innovation
Improved Customer ExperienceCustomer RetentionCustomer Profitability
“Availability of resources to perform well”“Freedom from obstacles to success at work”“Ability to meet work challenges effectively”“I have the materials and equipment I need to do my work right”“At work, my opinions seem to count”
“The mission or purpose of my company makes me feel my job is important”
Digital Workplace Employee Benefits
Project Tips
• Engage leaders for executive and department buy-in.
• Use a project manager, process improvement.
• Create new content organization, discard ruthlessly.
• Establish local ownership contacts.
• Make friends with HR and IS.
• Get excited. It can transform your communications.
Implementation Approaches
Configure Tailor Extend Custom
• “Out-of-the-box” SharePoint / O365
• Add-on “Ready to Go Intranet”• Custom
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Independent of Implementation Approach, nearly every Digital Workplace will need to add:
1. ConnectivityConnectors to content & systems outside of O365
3. ContextPersonalization through behavioural information
2. Structure Information Architecture & Tags for navigation & findability
Bridging across Silos
of knowledge workers regularly access 4 or more systems to get the information they need to do
their jobs
61%
regularly access 11 or more systems
of a typical knowledge worker’s day is spent looking for and consolidation
information spread across a variety of systems
36%
15%
Connectivity to MANY Enterprise SystemsDatabases• IBM DB2• Microsoft SQL Server• MySQL• Oracle Databases
ERP and Portal Systems• IBM WebSphere• Oracle Interaction (PlumTree)• Oracle WebCenter • SAP Business Suite• SAP DMS
Search and Cloud Systems• Box • Google Drive• Microsoft SharePoint 2013, 2010,
2007, FAST Search for SharePoint• Microsoft Search Server• Microsoft SharePoint Online• PharmaCircle• Scopus
Content and Collaboration Systems• Alfresco • Confluence• CuadraSTAR• EMC Documentum• EMC eRoom• HP Trim• IBM Connections• IBM Content Manager• IBM Filenet P8• IBM Lotus Notes • Objective DMS• OpenText LiveLink/RM• OpenText Hummingbird / eDocs• Oracle CMS/Stellent• Veeva Vault• Xerox DocuShare
Mailbox and Archiving Systems• HP Autonomy EAS / (Zantaz)• IBM Lotus Notes • Microsoft Exchange • Microsoft Exchange Public Folders• OpenText LiveLink File Archive• Symantex Evault
Practice Management Systems• Aderant Practice Management• Autonomy Worksite (iManage)• Elite/3E• Elite Prolaw • KnowledgeMill OnePlace• LegalKey • NetDocuments• Practical Law • RealPractice
CRM Systems• Microsoft Dynamics CRM• LexisNexis Interaction CRM• Salesforce.com/Force.com• ServiceNow• Any SQL Based CRM
Enterprise Social Networks• IBM Connections• Jive • SalesForce Chatter• Yammer
External content from Connectors also surfaces in Delve, SharePoint Home, Team Sites, etc. via the Office Graph
1. ConnectivityConnectors to content & systems outside of O365
3. ContextPersonalization through behavioural information
2. Structure Information Architecture & Tags for navigation & findability
Independent of Implementation Approach, nearly every Digital Workplace will need to add:
Sound Information Architecture Provides• Continuity
• Simpler maintenance• Single version of the truth
Achieve through• Content types• Metadata• List based site columns= Better Search &
Refinement
1. ConnectivityConnectors to content & systems outside of O365
3. ContextPersonalization through behavioural information
2. Structure Information Architecture & Tags for navigation & findability
Independent of Implementation Approach, nearly every Digital Workplace will need to add:
Portal Driven Analytics
The Future of SharePointWhat it means for your Project
Simple and powerful file
sharing
Mobile and intelligent intranet
Open and connected platform
Security, privacy, and compliance
Mobile and intelligent intranet roadmap
Released
Site activity and insights
Modern lists, libraries, and pages
SharePoint mobile app (iOS)
SharePoint home on the web
Coming Soon
Microsoft PowerApps and Flow
Simple, fast site creation
Office 365 Groups integration
SharePoint mobile app (Windows, Android)
Team news
Preview/Rolling out
Open and connected platform roadmap
Coming Soon
SharePoint webhooks (GA)
Sites and lists in Microsoft Graph
Released (developer preview)
Files in Microsoft Graph
SharePoint webhooks
SharePoint Framework
Modern team site extensibility
SharePoint Framework (GA)
SharePoint Add-in improvements
Preview/Rolling out
Most of this will come on-prem/hybrid too (eventually)
What does this mean for your Project?
Configure Tailor Extend Custom
• All parts of this spectrum get easier
• OoTB – modern & mobile• Tailoring – easy for Power Users• Extending & Customizing – same UI
as OoTB
Today’s sessionWhat is an Digital Workplace?Why SharePoint & O365?
The Future of SharePointWhat it means for your project
Approaches to building YOUR Digital WorkplaceBenefits
Tour of O365 +How it maps to Digital Workplaces
Resources
– Office 365 Customer Success Centero fasttrack.office.com/
– Office 365 Roadmapo fasttrack.office.com/roadmap
– Office Blogso blogs.office.com/
– Yammer Office 365 Networko yammer.com/itpronetwork
#DigitalWorkplace– Digital Workplace Group
o digitalworkplacegroup.com – Gartner Digital Workplace Program
o http://www.gartner.com/it-glossary/digital-workplace/
– AIIM o http://www.aiim.org/Resources/Toolkits
/How-to-Plan-Digital-Workplace
– Many other great sourceso CapGemini, Avenade, Deloitte, PWC,
Step Two, IntraNet Focus, ….
#Office365
