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About us
We are a great team focused on developing solutions to help contact centers toimprove their service, increase productivity and reduce costs.
Present at 14 countries of Latin America and the Caribbean, we operate withcustomers with 5 to more than 1,000 positions, adjusting ourselves to everycompany’s operations.
WE ACCOMPANY YOUR GROWTH
AgentUnified Inbox Desktop
Main features:
• Agent 100% Web. • Unified Inbox - Notification center• Management of states (pauses, breaks, and more).• Call recording full or on demand.• Create custom campaigns.
ACTIVITIES CONTROL Configurable status
INTEGRATEDCustom Data Capture
HOT DESKINGIntegrated softphone
UNIFIED INBOXAll the interactions in one
place.PRODUCTIVITY
Internal chat, SMS, Transfers, History,, all
in one place
TIMELINEAll the activities done by the
agent.
MOTIVATIONEach agent displays metrics
that help improvemotivation and
productivity.
CONTROLTime in actual status.
BEHAVIOREvolution of contacts per
channel.
SupervisorReal time monitoring
Main features:
• Real-time monitoring.• Listen: spy, coaching, barge• Dynamic configuration of dashboards.• Reports of control.• Online alerts, via email and SMS.• Recording for: Audio and Screen.• Quality management.
FOLLOW UPSpy, coaching and intervention
of the call in real time.
REAL TIMEReal-time statistics for each campaign
INDIVIDUAL MANAGEMENTReal-time display of the
performance of each agent.
ALERTSCall alerts and states in graphic
form.
FILTERSFilter state in graphical form
and quantities.
COLLABORATIONInternal chat and voice calls between agents
and supervisors.
AdministratorFriendly user interface
Main features:
• Unified Management.• Agents.
• Carriers.• Campaigns.• Reports.
• Business Intelligence.• Security.• Audios.• Dial Plan.
QUALITYRating and reviews of each
recording.
FILTERSMultipes filters for an exact
search
LISTENListen online and add
multiple comments
DOWNLOADIndividual and mass
download in MP3 format
FILTERSPerform dynamic
searchesUNIFIED
Manage all settings in your contact center in one
placeCUSTOMIZATION
Change the style of eachscreen
FORMATSDisplay and simple export to
PDF and Excel
REPORTSAll information management in over
160 predesigned reports and the ability to easily create new reports
DESIGNDesign reports in graphical
and intuitive format.
Key Features:
• Create communication workflow dinamically.
• Drag & Drop.
• Use intuitive for non-technical users.
uContact Designer
Key features:
• Creating screens and workflow custom information capture.
• Extremely easy to use, without having to learn any proprietary language.
• Integrated 100% with uContact Agent allowing events such as pop-up on incoming calls, dial contacts directly from a button on the form, managing outbound campaigns based on the form.
• Statistical reports and operational information generated.
uContact Forms
Key features:
• Complete set of pre-designed reports (+160)
• Powerful tool for creating reports.
• Reports communications combined with system information management.
uContact Reports